I booked us a premier room at this hotel for £125 per night for 4 nights. Not cheap but looked lovely in the photos and the indoor pool was a big pull - the packages for beauty therapies gave me the idea that the hotel was a spa type establishment. This is not the case. The hotel is a bed and breakfast - and is overpriced for what you actually get.
Our room was nice - 4 poster bed, basic bathroom - could have been better - shower was neither powerful nor operating at a consistent temperature. Bath was too small for either of us to relax in and generally could have been a better standard.
If I am paying this sort of price for a room I expect it to be perfect - fresh towels every day, a tv that is big enough to watch, a plug socket somewhere in the vicinity of the kettle. The trays for tea and coffee in the room were plastic, robes and slippers available at an additional charge (this should be included in a premier room). If I had paid £60 - £80 per night I would have been happy with this but the cost is just too much.
The pool area needs massively updating. The carpet around the pool is old fashioned, the pool itself is a good size but the owners have hung some curtains around to give it a spa feel but the expense has been spared. We only used the pool once. The gym area is the same with a few pieces of equipment - all of them outdated. This should never be referred to as a 'health suite'.
The breakfast was ok. Tinned mushrooms, frozen sausages - things which should be given more attention and thought. There is a buffet area with cereals, fruit and tea and coffee. In my mind the staff should bring you drinks when you sit down - there is just not enough attention paid to giving a good service.
The bar area also is pretty poor with a limited selection of drinks and the owner/receptionist/waitress offering the bar service.
There are some good things about this hotel. The staff are very friendly and genuinely nice people, the location is great with fantastic views, lots of parking, the room size was good with lots of storage. The B&B is nice but I just think it is overpriced. And if you are going to charge £500 for a long weekend break, the little touches like real china, nice TVs, dressing gowns, an amazing breakfast and fresh towels every day should be included.
- Official Description (provided by the hotel):
- Bourne Hall, an elegant Country House, Hotel and restaurant, set in mature grounds in Shanklin, Isle of Wight. Originally built in the late 1860’s, said to be for one of Queen Victoria’s ladies in waiting, the "house" still retains its sense of history whilst providing comfortable accommodation enhanced by its original Victorian features. Uniquely located on an elevated position at the foot of Luccombe Downs, benefits both countryside and coastal Vistas. The Hotel enjoys exquisite views, by day and night, across Sandown and Shanklin Bay, and onwards to Culver Downs. Situated minutes walk south of Shanklin "old village," this 30 bedroom, 3 star hotel offers a range of classic and premier rooms, family rooms and suites, comprehensive leisure & health facilities, and a stylish restaurant. Bourne Hall provides the ideal setting for weekend special breaks or longer stays, private functions, weddings and business meetings/conferences. We take pride in our friendliness and attention to detail and always endeavour to make your experience comfortable and most enjoyable. We look forward to welcoming you to the hotel in the near future. ... more less
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- Also Known As:
- Bourne Hall Country Hotel And Restaurant
- Bourne Hall Country Shanklin
- Bourne Hall Country Hotel Shanklin, Isle Of Wight