Holidaying with my parents, we happened across this lovely-looking hotel and, as I wanted to treat my father to a special Father's Day meal, I booked the restaurant (which looked lovely) in advance.
Firstly, we were left sticky, dirty menus. After 10 minutes, someone appeared behind the bar. I queued up to order a bottle of wine but was not given the opportunity to ask for a tomato juice too. The wine was dumped unceremoniously on our table with 2 dirty wine glasses. By the time we all had drinks, we had been in the bar for 25 minutes.
With a menu priced at £30 a head, one might expect better service, clean glasses and not to have a gooey mess smeared on the front of the menu.
We decided reluctantly to leave and I asked to see the manager to pass on my observations to him. I was astonished when a scruffily dressed man with a huge gold chain round his neck wearing shorts and dirty flip flops appeared - apparently this was the manager.
His attitude was entirely defensive from the start, failing to adress the issues I raised and majoring on what a great chef he has in the restaurant. It was a shame we didn't get as far as eating there, as this may well be true. He said his attire was because he'd been cleaning the pool, but in my experience it takes a maximum of 2 minutes to put on clean shoes and long trousers to greet your guests. It's about respect for your clients.
When we were getting into the car, the manager came out and shouted something I couldn't catch. I walked back as I hadn't caught what he was saying and, incredibly, he shouted "Your car's on credit and you haven't finished paying it off". This made no sense to me, so I asked him what he was saying. He shouted again "YOUR CAR IS ON CREDIT AND YOU HAVEN'T FINISHED PAYING IT OFF".
I think this was meant to be an insult though never having had anything on credit in our lives, we were rather at a loss to comprehend.
We left, angry and very disappointed, without our dinner.
- Official Description (provided by the hotel):
- Bourne Hall, an elegant Country House, Hotel and restaurant, set in mature grounds in Shanklin, Isle of Wight. Originally built in the late 1860’s, said to be for one of Queen Victoria’s ladies in waiting, the "house" still retains its sense of history whilst providing comfortable accommodation enhanced by its original Victorian features. Uniquely located on an elevated position at the foot of Luccombe Downs, benefits both countryside and coastal Vistas. The Hotel enjoys exquisite views, by day and night, across Sandown and Shanklin Bay, and onwards to Culver Downs. Situated minutes walk south of Shanklin "old village," this 30 bedroom, 3 star hotel offers a range of classic and premier rooms, family rooms and suites, comprehensive leisure & health facilities, and a stylish restaurant. Bourne Hall provides the ideal setting for weekend special breaks or longer stays, private functions, weddings and business meetings/conferences. We take pride in our friendliness and attention to detail and always endeavour to make your experience comfortable and most enjoyable. We look forward to welcoming you to the hotel in the near future. ... more less
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- Also Known As:
- Bourne Hall Country Hotel And Restaurant
- Bourne Hall Country Shanklin
- Bourne Hall Country Hotel Shanklin, Isle Of Wight