Barbara’s comments are accurate, but I wonder if Susan was at a different hotel. We were on the same holiday, arriving on 09 September 2012, and I am sure the majority of people on this Alfa coach holiday were highly dissatisfied. The menu choice was extremely limited and a lot of the food was awful. In other hotels we have had a good, varied menu and good food. It was really disheartening when the food served was so awful that we could not eat it. A lady who was vegetarian had to make do with a jacket potato and baked beans for 3 of her evening meals. I had been really looking forward to the fresh fruit salad at breakfast that has been mentioned in some of the reviews. However, not only was there no fruit salad, there was no fruit at all and no porridge. There were just a few basic cereals offered.
We have been on a lot of coach holidays with Alfa and never before have we been so disappointed. This is the first time we have had to complain.
There was hardly ever anyone on reception and anyone could take a key off the desk, so we had to resort to keeping our key with us.
On the plus side Danny was very helpful, but several more staff were needed. Generally the service was very poor. Walking into the bar and entertainment area was very off-putting because of the dreadful musty smell, and there were quite a lot of dead flies and spiders in the corner of the entertainment room. On one of the 3 nights when there was no entertainment a member of the coach party entertained us with a quiz, and because of where they were sitting one of the teams named themselves Spiders Webs.
It was good that the room was OK and the bed comfortable, but there is no way that we would ever go back to this hotel and I would not recommend it if you like to enjoy your food.
- Official Description (provided by the hotel):
- The Gracellie Hotel is 100 yards from Shanklin beach. We have a large free car park for guests. Full restaurant facilities are available and the view, quality of restaurant and professional service ensure a delightful dining experience. Relax in our Charlie's bar with a real pub feel, juke box, pool table and darts or relax in our quiet bar area. ... more less
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- Also Known As:
- Gracellie Hotel Shanklin, Isle Of Wight