The manager explained she would not allow us to reserve a room without leaving a deposit which was not refundable even with plenty of notice to cancel - we would only receive half back if we gave more than a couple of days notice. We found this rather a harsh policy. We were very much looking forward to staying at Kenbury given the good reviews. However, our trip to the Isle of Wight was booked for the day of the big storm on 28th October . Ferrys from Portsmouth weren't even leaving! When I explained this to Katherine the day prior to our supposed trip, she was unsympathetic and refused to return our deposit and wouldn't even let us apply the deposit for a future date. Most disappointing considering the circumstances were COMPLETELY out of our control and it was unsafe to travel. A little money-grabbing.
- Official Description (provided by the hotel):
- Set in its own attractive grounds, The Kenbury is the ideal choice for those in search of a peaceful break, whilst still having easy access to Shanklin beach, Shanklin town centre and local transport. We are a family run guest house that aims to provide a friendly high quality service to all of our guests. The Kenbury has a small car park and free WIFI, is non-smoking throughout and all rooms are en-suite with digital TV. ... more less
- Reservation Options:
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- Also Known As:
- The Kenbury Shanklin, Isle Of Wight