Overall our stay was ok. The welcome and checking in was great. Location of the hotel is excellent for all, couldn't be better. The decor of the hotel is a little out dated but is maintained and keep clean enough.
The receptionists were very friendly except one, Julie, who seemed very false. one evening all she did was hang around the bar area 'gossiping' about staff and other quests which we were very surprised by to say the least.
There is no entertainment in the evenings but we weren't after that so that was ok. The barman was very friendly/helpful without being too nosey as bar persons sometimes can be. One night, another person worked the bar who seemed to get a bit behind which caused a considerable wait in service but I guess she was only part time.
The evening meals were overall ok to good. Some nights it was really nice others the plates might be cold, the food not so good or the service could be quite lapse (when we entered the dining room on are first night, we had to wait 4/5 minutes to be seated). the waiting staff were friendly enough, although one of them was quite rude when we asked for a meal to be sent back.
back to the food, sometimes, the dishes served seem to vary from the advertised meal on the menu but no big issue.
The room we stayed in was clean and tidy just a little outdated like the rest of the hotel. the bathroom was excellent.
The morning breakfast was just your basic breakfast, some mornings the cooked breakfast was a bit lacking as if you ordered bacon and egg, you would get just one rasher of bacon and one egg. But, there was a breakfast table so you could fill up on cereal or yoghurt etc.
In summary, the hotel is very nice but it could do with being revived. I think I have been very fair in my review as I have seen that some other reviews contrast mine in a number of ways, and some I think they must have got the wrong hotel. I would consider returning for another stay but some changes made in the right places would make it much more appealing.
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- Also Known As:
- Brunswick Hotel Shanklin, Isle Of Wight