The hotel is right in the middle of Shanklin Old Village, so a very picturesque setting. And although not one of the thatched buildings, the style is in keeping with the area.
Our room (a double) was very small, and would probably work better as a single. The door to the bathroom banged against the side of the bed when it was opened, which made manoeuvring around difficult – anyone with mobility problems would have struggled. And it would have been nice to have been provided with bath products and maybe a pack or two of biscuits in the room. But there was plenty of storage space, and the bed was reasonably comfortable. As for the hot water, there was plenty of it, but dangerously hot (no I’m not exaggerating) and the boiler must have been above our room as there was a constant sound of a kettle boiling whenever someone drew some water off.
There is a TV lounge, but barely any lighting in there. We managed to find a switch which turned on just two of the lights (there were several others, but no switches), and had to sit close to the only window in order to see well enough to read. Nor was there anyone around to ask about this.
Similarly, the indoor pool is supposed to have a Jacuzzi attached to it, but again we could find nothing to work it. The pool itself is small but perfectly adequate for a hotel of this size. There are two changing cubicles, each with a small table which takes up most of the available space – we had to push them out to get enough room to change. We were told NOT to take towels from the bedroom to the pool area, and were charged a hire fee for identical ones, which seemed a bit over-the-top, especially as they were not large in the first place.
Prices in the bar were not steep, although some of our group went to the pub next door and told us the drinks there were a lot cheaper than in the hotel, so that’s probably a better option for a drink.
Our evening meals were both carvery-style, and quite nice. There is a touch of officiousness, however, when it comes to the desserts: little signs tell you to only take ONE. Why? Can the kitchen not produce more if someone wants extra? Petty and unnecessary, we felt.
Breakfast again was very pleasant, buffet-style with tea and coffee served at your table.
All in all, a decent enough hotel, but little changes here and there (lighting, desserts, pool towels, etc) would make a massive difference to the quality of service offered. And it would help if the owner treated his guests as guests, rather than laying down rules and regs left, right and centre.
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- Also Known As:
- Holliers Hotel Shanklin, Isle Of Wight