Just returned from the Shanklin Hotel, stayed for two nights on a Half Board basis with Ferry included ( Room 71 ). Booked direct with the hotel over the phone. 1st Low - paid more over the phone than the advertised rate on their web site - puzzling? Hard to find with Google maps ( location is about 500m out ) and had to ask several people walking in the street for directions. Check in was smooth and polite girl on the desk. 2nd Low - Room was smaller than our normal semi-detached house double bedroom at home. The room was clean with nice furniture and built in mirrored wardrobes. On closer inspection the carpet was threaded near the bathroom door threshold and the lino on the bathroom floor was not sealed properly around the edges and was dirty under the sink. The black window glazing seals were moldy as were other areas on the windows and above the bath on the wall ceiling junction was some black mold. This was disappointing and showed a lack of attention to detail in the room. The bathroom radiator was also rusty along the bottom. The bed was however comfy and the room was nice and warm. The Hotel has a nice pool , jacuzzi spa and sauna, these were pleasant and a joy to use. The rest of the hotel is dated with green paint / green carpet and dull lighting in the corridors. The dinning room is also dated with a very tatty looking green shade ( should be removed ) between the the dining room and bar. The table stands are tatty around the bases where the paint has been rubbed away by peoples feet. The view is ok but nothing special from the dining room out to the sea. 3rd low - The food was average at best - the starters were ok but obviously pre prepared given the speed of service which was fast. Salad was limp and dry which was disappointing and the fish was tasteless. My worst food experience ever in a hotel had to be the Turkey Curry which I couldnt eat. I guess my fault for thinking a hotel could make a nice curry. The food however was delivered speedily and hot. My wife had the lamb and pork another night which she said wasn't too bad. The vegetables were overcooked and a bit washed out. Overall disappointed by the taste of all the main dishes and the breakfast which seemed dry ( sausages / bacon ). Mushroom and tomatoes were nice. Toast tasted not fresh and slightly stale.The yoghurts were nice. I would recommend avoiding the all inclusive option for food if you have discerning taste buds. Plenty of choice within 5 -10 mins walk of the hotel in local pubs and restaurants. I would also recommend booking the ferry through redfunnel from Southampton or Whightlink from Portsmouth yourself as the hotel are charging an extra £100 pounds for them to book this over the standard Half board rate. You can book the ferry yourself for £45 - £60 if you book an early crossing. The staff were nice and polite throughout our stay. The Hotel is mainly occupied by retired couples and the decor and whole set up is suited perhaps to this age group and not young couples who expect higher standards in terms of execution and value for money nowadays. I wouldnt rave about this hotel like some of the other reviews on Trip advisor. My wife and I have stayed in many hotels all over the world and we would rate our overall experience as an average one at best. The service was good but inflexible, the only hotel I have stayed in that didnt serve hot chocolate. I dont drink tea or coffee but no other option was suggested at dinner for me ( it was just No). Im sad to say we will not be recommending the Shanklin Hotel to our friends and family but we did have high hopes reading the previous reviews on here before our stay. Art Deco building on the outside with dated interior in need of serious modernisation in the majority of the hotel.
- Official Description (provided by the hotel):
- Shanklin Hotel - Isle of Wight.(3 Alpha grading - AA Three star) One of the best known hotels on the island, the Shanklin is situated in Shanklin town with superb views from its magnificent Starlite Restaurant and many bedrooms. Shanklin Old Village is a few minutes' walk away and the beach is accessible via the nearby cliff lift. A Leisureplex Hotel. ... more less
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- Also Known As:
- Shanklin Hotel Isle Of Wight