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All reviews alfa travel alfa coach sea view short mat bowls coach parties isle of wight restaurant staff good size pool and jacuzzi self drive reception staff meal times table tennis great entertainment breakfast and dinner piping hot lovely hotel
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Reviewed 12 August 2014

Booked the visit directly with the hotel who also booked the ferries which was helpful as we only paid one bill for the whole trip
The hotel was at best poor, lacking atmosphere and charm looked more like a 1960,s throw back with none of the nice bits just old fashioned which extended to most aspects of our stay
We booked and paid for a partial sea view guess what we got next door bedroom windows and a noisy extraction fan which was a disappointment and summed up the total package
The food on the Saturday night was straight out of an Iceland commercial and tasted the same bland and tasteless, but breakfast saved the day which was not a disappointment and shows when you try anything is possible. Sundays evening meal was much better and was a big improvement and made up for the previous poor fare offered
Quick tip have the soup starter you get a nice crusty roll otherwise no bread with evening meals

Saturday night has been cancelled by the new owners but guess what you get a Sunday Disco Dave with a drum machine and he tries to sing what a load of rubbish the guy was a total waste of breath and had no talent. Was as old as the songs he murdered and should have been put out to grass years ago if he had been a horse he would be glue by now

The staff work hard and try to make sure the place runs well but there is just not enough of them particularly customer facing staff one receptionist was run off her feet on reception and worked the bar no wonder they all looked tired. This looks like management maximising profits sacrificing service which is a shame as this is people we are talking about and they should be treated with more dignity

This place needs a full and comprehensive make over, after all how many Starlite rooms still exist and not just the buildings some of the management need to be more compassionate

Room tip: First tip book some where else Second tip Do not book any room from 49 to 52 Noisy extraction fan below the windows Third tip Make sure you get what you initially booked as they over book and try to get away with the additional room charge for the view Fourth tip This place is a maze up and down stairs only one lift
Date of stay: August 2014
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank pault341
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

We stayed in a sea view room which was nice, the view was amazing! Only problem was the building work going on opposite the hotel right outside our window, this woke us up every morning so not quite the relaxing break we were hoping for - I know this wasn't the hotels fault but we only booked a few days before arrival so I feel they could have warned us about this at the time of booking! we did ask if there was an alternative room but were told there was only a standard twin available and we wouldn't get a refund for the superior room we had paid for. Overall the hotel was nice, the swimming pool was good and the rooms clean. Meal times were quite limiting with breakfast only being served until 9am. The entertainment was aimed at the older audience so we went out every evening, which was fine as everything is in walking distance. Overall though it was a nice stay and the staff were all friendly.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Emily G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

Now where do I start?!
I hope you are sitting comfortable this could take a while .
Arrived at the Shanklin Hotel looking forward to a relaxing and a pleasurable family weekend.
The room was clean and staff very friendly .
Good points made!
Unfortunately the hotel had changed ownership between booking and arriving.(booked after reading comments on trip advisor )
Now owned by a company called" leisure plex"
Breakfast is no longer buffet style and limited no croissants pastries etc or mushrooms with cooked breakfast.
Meal times are very limited evening meals between 6.30 and 7.30 last orders taken at 7.15 .
The evening meal I can only describe as canteen style food,and at £15 for 3 courses with no discount for a childs meal we where NOT impressed in the slightest.Could do better is an under statement!
The vegetables where over cooked and had obviously been kept warm for sometime.
My daughters food was cold on arrival and not much of it ! Adult portion supposedly!
Roast potatoes also over cooked brown in the middle. YUCK! as my daughter decribed them.
Dessert we thought you can't really go wrong with cheese and biscuits, oh how wrong I was grapes where passed their best on the way to being moldy! The cheese was dried out and scaley( is the only way I can describe it) like a snake.
I do hope leisure plex take note and do there best to bring this hotel back to if not a better standard than the previous owners, as I am sure guests who have spent their holidays here year after year would be very disapointed at the standard it as dropped to now!
All in all a disappoined family break which will not be repeated any time soon with any of the leisure plex hotels!
I do have to say again the staff are very friendly and did there best to make
Our stay as comfortable as possible.

Date of stay: August 2014
Trip type: Travelled with family
11  Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014

This hotel was part of a package coach trip which we decided to book after seeing the glowing write up in the brochure - a mistake we now feel.
The package was described as 4 star treatment all the way but this hotel is only 3 stars. Rooms were good size and clean beds and linen OK. No air conditioning or even a fan and it was very hot and humid- windows could not be left open at night for security reasons - due to flat roof right outside bedroom window, also street noise and noise from kitchen below room in early hours. Dining room was OK food average and staff all foreign they were attentive and were rewarded in the customary manner when we left. Entertainment each evening was generally good - if you could see it!!! The stage was in the same room as the dining area and as we were the last sitting none of our coach party could obtain comfortable seats to watch the evening's entertainment as only about 20 seats available with a guest compliment of some 100 plus!!! Management said they could have provided extra seats which I doubted as neither seats available of space to put them anywhere!!! Bathrooms were dated and in need of refurb. proper showers instead of the over bath / mixer tap type which is unsuitable for seniors and a slip hazard climbing in and out of the bath, no shelves or anywhere to place toiletries and inadequate ventilation. All in all a disappointing stay which will not be repeated.

Room tip: Go to another Hotel!!!
Date of stay: July 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank nobby69010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014 via mobile

Had to wait for breakfast for 20 minutes and it was not even buffet! Had to ask for a bowel of fruit seriously? The member of staff was very stingy and i asked him for another bowel of fruit he completely avoided me!! There was no crossionts.

Date of stay: August 2014
    • Cleanliness
2  Thank Shazia31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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