First thing to say is thanks to the staff at this hotel, they were always courteous, polite and friendly and always helpful, service was very good, The hotel is dated and needs certain things put right to make a stay more enjoyable, Our bedroom was medium size with a balcony, but the en-suite was small but recently re tiled, strangely the sink was outside the room in the small entrance to the room and with a very cheap plastic cabinet by it, water pressure to the shower was very low, would have been better with an electric power shower. Some others in our group had no or very little hot water and very small rooms. The mattress was very hard lumpy and old, the tag on it said it was made in 1977, not good enough, change it asap, The pillows also were dreadful and obviously old as well. Food was good but lplease don't serve frozen fish and frozen veg, they were a letdown after some very nice meals, all food was served hot and there was enough for us. The hotel has no lift and is not really suitable for the more elderly or infirm who cannot climb stairs. I feel that for the price we paid the hotel was good but the few niggles I have pointed out I have had to mark it down.Thanks again to the staff who do a very good job but the owner should be seen more often and ask customers if they are enjoying their stay at least once during their stay.
- Official Description (provided by the hotel):
- The Auckland Hotel offers superb purpose built modern accommodation in a tranquil setting, being located in a much sought after select area,only two minutes strollfrom the lift to the beach,the theatre,Gardens,Shops,Chine and Old Village. ... more less
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- Also Known As:
- Auckland Hotel Shanklin, Isle Of Wight