I have just returned from a National trip with my 73 year old mother at the Mayfair Hotel Shanklin, what a disaster!!!. Taking into consideration this was a bus trip full of over sixties many with mobility problems i cannot believe National a large company with a good reputation use this hotel. There is no lift to any floor. There are 14 steps to the entrance of the hotel with two very thin small members of staff to assist 40 passengers with cases. There was no one organising the collection of suitcases after a 10 hour bus journey. My mother has quite severe arthritis in both knees and struggles with stairs we were given a roof on the top (second floor) having to walk up 50 something steps to reach the room. All the carpets in the hotel were dirty and the corridors smelt old and damp. The room had a double bed and a single bed, the sheets were clean. The ensuite was a joke it had a half size bath with a seat for the elderly ( on the second floor)and a rubber spray which was attached to the bath taps ( i was seriously looking for the hidden cameras i really did think this was a joke ). We went for our evening meal and had to walk down the stairs to the ground floor and then another two sets of stairs to the dining room in the basement. A dingey room with dirty carpets yet again, no ventilation other than when the room got so hot they had to open the doors on the the outside car park. Dont be fooled by the picture of the pool it doesnt look like that anymore is dirty and dry and has not been used in some time. On the plus side the food was edible if somewhat basic. None of the waiters spoke very good english but were pleasant enough. To make matters worse on the way back National made a complete mess of the booking for the ferry and were arrived for the 0830 ferry to be told we were booked for 0930 THE FOLLOWING WEEK!!!!!! luckily we were saved by Red Funnel the ferry company who did allow us on at 0930 otherwise i would still be on the island now and believe me 5 days on the isle of wight is enough to bore anyone under the age of 60 rigid!!!
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- Also Known As:
- Mayfair Hotel Shanklin, Isle Of Wight