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“Ventnor Towers Hotel (AKA) 'Faulty Towers'”

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Ventnor Towers Hotel
Ranked #5 of 9 Hotels in Ventnor
Reviewed 5 September 2010

We took a late booking for two double rooms at the bank holiday weekend. Having tried many hotels, we could not get two vacant rooms, only one in each hotel.
Having rang Ventnor Towers Hotel, we found they had 3 rooms available. I now know why!!!!!
On arrival the jury was out - before we entered the building we got the impression of neglect and work needing to be done. We were shown our rooms and found in my in-laws room although having beautiful views, big cracks across the ceiling. Our 'Turret' room at the top of the building (many stairs to climb) obviously had had water leaking in. Paper was hanging off the walls, the turret had odd pieces of wallpaper not matching the rest stuck badly on and peeling at the corners. The bathroom paper had water marks over it and the toilet would not flush waste away. Be had to use the inside of the waste bin to clear this.

As we walked up the several staircases the condition of carpet and walls got poorer by the time we had got to the top a servants quarters would have looked better!!

We decided to stay and see what the food was like. My In-laws had lamb which was so tried and overcooked as to be inedible. We had scampi and chips, which the menu priced at £14 for the main course. The scampi, chips and peas were all frozen, the starter prawn cocktail, was tinned shrimps in a rather bland sauce.

Throughout the hotel, there were cracks, paper hanging off walls the owner mentioned that they had had a heavy storm in the dinning room area and that water had come in, but he forgot to give excuses for the rest of the building. From outside it was obvious by the large cracks in the stone work that major repairs are needed. But we all felt that the owners were ready to take our money but that none of it seems to be ploughed back into maintaining the buildings. Carpets to the stairs of the lower dinning room were very dirty.

We checked out as soon as we got alternative accommodation. We moved to the Royal Hotel, Ventnor, which expensive but superb. But the delux rooms we managed to get at short notice did not cost very much more than Ventnor Towers. On checking out we were charged £87 each per night plus VAT. This was an expensive stay for being in a dump.

Beware of photographs on Websites, Ventnor Towers shows the Turret Room we had and it looks good. How long this was taken I don't know but it certainly does not reflect the actual room.

If you want a good hotel the Royal at Ventnor is wonderful but a bit pricey. A good clean well maintained hotel at a lower price than the Ventnor Towers is the Luccombe Manor in Shanklin where you get good accommodation, excellent food and are not conned!!!.

  • Stayed: August 2010, travelled with family
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2  Thank WakefieldJohnFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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169 - 175 of 207 reviews

Reviewed 3 September 2010

We choose the hotel for the views and the beautiful sunny bright function room, we were a little bit nervous about the small volume of staff and food quality but loved the relaxed feel that the hotel provided. We had no reason to be Nervous. On our special day they could not have worked any harder. A small but amasing team did not stop from the second they opened there eyes to the time they passed out in the early hours. The room looked amasing the food quality was great. They made every wish come true and could not do enough for us. The kids were relaxed playing and everyone who attended commented on how friendly and relaxed the atmosphere was. Thank you to all the staff at Ventnor Towers Hotel. See you for our 1st wedding anniversary.

  • Stayed: May 2010, travelled with family
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Thank cnutman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2010

I would like to say on behalf of my husband - Steve and myself, Ventnor Towers made our Wedding day a dream come true! For any bride out there that can appreicate the lengh of time it takes to plan a wedding - 18 months, knowing that your venue and the staff are all on board and by your side through out the planning process is a huge weight off your mind. Ventnor Towers surpassed themselves and went above and beyond the call of duty to make sure our day was the 'best day of our lives'.
Freindly staff, clean rooms, excellent food, beautiful location, breathtaking views, excellent amenities, warm atmosphere are to name but a few of the comments that I heard on our day from freinds, family and now my new extended family, who came as far from Australia and Canada to share our Wedding Day.
John, Pauline, Katherine and the rest of the staff were wonderfull. They allowed me to completly take over the hotel and treat it like my home, decorating every stair case, table and garden area with countless fabric hearts, ivy, lights and flowers that incorpriated into my theme.
So from the new Mr & Mrs Donovan, their family and freinds, we would all like to say a huge 'Thank You' to everyone at Ventnor Towers for making a very special day come true!! xxx

  • Stayed: July 2010, travelled with family
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Thank misspiggy74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2010

Taken here by Harrison Holidays for our worst holiday ever. Subsequently won an action in County Court.

Stayed: September 2009
2  Thank CambridgeTruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2010

First visit to
isle of Wight so not sure what to expect. The room we stayed in was very tired and dated

  • Stayed: April 2010, travelled as a couple
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Thank saltypig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2010

This hotel really surprised me, when you leading up to it you don't expect much from the roadside but as soon as you get in the staff are very friendly and the rooms are clean and spacious (well mine was I can't account for any others). The sea-side of the hotel is beautiful and I can see what some people say about it needing a little TLC but it has a charm that if it was a shiny polished hotel it wouldn't have. The food was good and it has a lovely heated outdoor pool, table tennis, tennis court and even darts and snooker inside when it rained. It's only a 10 minute walk to the sea front (down hill - bit tougher on way back) and only 5 minute walk to bus stop.

  • Stayed: May 2009, travelled with friends
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3  Thank Rachel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2009

John,Pauline & all the staff
Thank you for an excellent xmas party again(3years in a row).
The hospitality & food were very good, you made us all feel welcome again.
I would just like to wish you all a merry xmas & all the best for 2010!
From all at Emerald

  • Stayed: December 2009, travelled on business
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Thank WeeLassie22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ventnor Towers Hotel

Address: 54 Madeira Road, Ventnor PO38 1QT, England
Region: United Kingdom > England > Isle of Wight > Ventnor
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Ventnor
Price Range: £78 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ventnor Towers Hotel 3*
Number of rooms: 27
Reservation Options:
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Also Known As:
Best Western Ventnor Hotel
Ventnor Best Western
Ventnor Towers Hotel Isle Of Wight

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