This appears to be a hotel of two halves, the reviews seem to be full of happy guests but we were anything but! It seems the key to this hotel is to book a superior room only, however when I booked a family suite I was not offered any choice of which room I had. We ended up right up at the top tucked away in room 29 which had very clearly not benefitted from refurbishment. Curtains hanging off the rail, needed a lick of paint, nothing co ordinated in room, curtains, bedlinen, cushions- all different!! As a single parent I didn't feel that the hotel was very secure either, simple yale lock on bedroom door and fire exits left open all day with easy access into the hotel for anyone without passing reception. We had bunk beds which I had not wanted and assumed that as my children were 14 and 12 we would get twin beds. The double bed mattress was very worn out and sagging. The windows and doors rattled all the time and we only had a shower which wasn't a major problem but again would have been nice to have been offered the choice. Breakfast was ok, nice cooked but not much choice of cold, cereals etc..The public areas of the hotel we found extremely dated, very dark and dingy in the dining room and a very odd mixture of furnishings and décor. Also I agree with a previous reviewer the hotel generally smelt a bit musty!! We were also a little confused when there were dogs staying in the hotel, there was no mention of this being allowed on the website and its not something we have experienced before in £120+ a night hotels. My daughter is a little scared of dogs ...luckily they were only small dogs but nonetheless this should be made clear as some people really don't like dogs or worse still are allergic! The staff were indifferent, friendly on arrival but then on the most part didn't talk to us again with the exception of a lovely girl who worked mainly in the restaurant serving breakfast, wish I knew her name to give special mention as she was probably the best thing about our stay here. Clearly people have different experiences at this hotel but in a hotel of this standard/cost all guests should be having the same experience and receiving the same service and that is most definitely not the case. Admittedly I didn't complain on arrival, I just mentioned some of the things that we weren't happy with on departure, after all they can't redecorate overnight or ask the guests with dogs to leave, they were full so I knew we couldn't be moved, therefore we made the best of it and just let them know that we were not overly happy with our stay, we did get a fairly lame "oh sorry you should have said we may have been able to help". I wouldn't stay here again ...especially not with children its so old fashioned and in my opinion not geared up for them. There are better Hotels on the Isle of Wight in the same price bracket.
- Official Description (provided by the hotel):
- The Eversley Hotel Ventnor, originally built as a gentleman's residence in 1873 has been in our family since 1964. Over the years we have built a reputation for our quality cuisine and friendly, attentive staff. Should you choose to stay, be it for 2 nights or 2 weeks, the Isle of Wight is a wonderful place to experience. The Hotel is situated by the picturesque Ventnor park, and our grounds lead to beautiful costal walks. The Eversley Hotel is approximately a 6-minute walk from Ventnor town and Ventnor beach. Nestling at the foot of St Boniface downs & lapped by the English Channel,Ventnor is renowned for its mild climate and almost Mediterranean feel, the perfect choice for your Isle of Wight holiday. The hotel consists of 2 buildings the main Eversley and the Dalston building, both built in the 1870's ... more less
- Reservation Options:
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- Also Known As:
- Eversley Hotel Ventnor, Isle Of Wight