Very over-priced! We booked into a 'super deluxe room with a balcony' for £120 per night. The room descriptions and website pictures are VERY misleading! Having seen the hotel website we were expecting something remarkable. It was not. There was nothing 'super', nor 'deluxe' about the room and Isle of Wight tourism board must do something about this. The room (9) was smaller and poorer in quality than your average travelodge. The carpet was dirty and the bed was very uncomfortable. The TV was very dated and had only 5 analogue channels. There was only one bedside table and nowhere for the kettle to be plugged in (you had to swap plugs with the TV if you wanted to boil the kettle). The balcony was more of an open veranda with no privacy from adjacent rooms. The room did not contain a bath, which was the biggest disappointment. However, we complained about the room and were immediately upgraded to a 'superior deluxe room with balcony' (room 20) which was larger and contained a bath. Still, the carpet was dirty and there was no minibar or wifi available. Also, the noise from other rooms, the bar below, the kitchen opposite and the adjacent stairwell was horrendous at night time! The hotel is basically trading on its excellent location and awesome view, which nevertheless does not justify the £120 per night. The staff, however, were very courteous and cleaned the rooms to a high standard. There was tea and coffee in the room and excellent free toiletries. There were free towels and slippers presented nicely on the bed for our arrival. Breakfast was very good and service in the restaurant was to a high standard. However, the hotel is certainly not a 4 star. More like an over-priced 3 star. Free Wifi would have been preferable for our mobile phones as Ventnor has very poor signal reception. We definately will not return unless the price is reduced.
- Official Description (provided by the hotel):
- An intimate, relaxing & stylish hotel in Ventnor on the Isle of Wight, deliciously interesting menu fine wines and attentive service. 99% of rooms have stunning views over Ventnor Bay. ... more less
- Reservation Options:
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- Also Known As:
- Wellington Hotel Ventnor
- The Wellington Hotel Ventnor, Isle Of Wight