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“Luxury rooms in a foodies paradise but sadly service lets it down.” 4 of 5 bubbles
Review of The Hambrough

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The Hambrough
Ranked #2 of 9 Hotels in Ventnor
Certificate of Excellence
London, United Kingdom
Level Contributor
80 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
“Luxury rooms in a foodies paradise but sadly service lets it down.”
4 of 5 bubbles Reviewed 10 August 2009

Firstly, let me point out if I could allocate half points on here it would have a 4 1/2 points instead of just four as overall it is a fabulous restaurant with rooms and the rooms are beautiful.
Our room, room three was decorated in cream and white (yes even I commented on who would put a cream carpet in a hotel! There was the inevitable odd stain on the carpet here and there, they have certainly got their work cut out keeping that clean!) with dark wood furniture and would not have looked out of place in the most exclusive of Chelsea homes. Fully specced with flat screen TV (yes only four channels but who needs TV in a room like this), DVD player, sofa's, coffee maker and sea view this was the perfect romantic getaway in the heart of an old fashioned British seaside resort. The bathroom was ok, nothing special like some of the rooms, standard sized bath but clean bright, modern and pleasant. On the whole I can't imagine you will find better rooms on the Isle of White.
So what wer the problems I hear you ask? Well call me a bore as you will have read it before but, parking is a main issue! It took us nine hours to get to the Isle of White from London due to traffic that day, the last thing we needed was to have to drive around for twenty minutes looking for parking and then walk for another twenty minutes back to the hotel. The service issues I talked about in the title were to do with reservation; we were told we had been allocated one room but when we got there we were given another. We had written confirmation of our dinner reservation for 9.30pm but when we got there they had us booked in for 8pm?! At dinner service really wasn't up to scratch either. We were asked three times by different people for the same drinks order yet no one offered us any bread and we actually had to ask for some in the end (excellent bread by the way right up there with The Square, Le Manoir and The Ledbury) was begining to lose hope of being offered a second piece until thankfully just as the main course arrived the young girl took pity on us and offered us some - I have never had such slack service in a Michelin star restaurant and it wasn't due to lack of staff. The rest of the meal continued this way in the service stakes although the food was very good more than worth the money they were charging for it, (review and photos on other site) such a shame it was let down by front of house.
Breakfast continued the let down in the service theme. You'll be pleased to hear that a full english is now included in the room rate (still have to order night before), I however merely wanted toast, pastries (liked the sound of the custard danish that everyone had been talking about on this site) and fruit. We thought we would take advantage of the free room service (nice touch)and ordered it for 9.30 the next morning, half of it arrived at 9.45am, the other half at 9.50am , there were only four pieces of cold toast between two, no sign of the custard danish I had heard so much about although the pain au chocolate was warm and gooey and the fruit had been forgotten about completely! My partner had better luck, his english breakfast was excellent, good quality sausage and he declared it the best black pudding he had ever eaten! I decided to eat some of the fruit from the fruit bowl in our room seeing as I hadn't recieved any and wasn't a fan of apple pastries or croissants that had turned up (partner had a feast on his hands!) sadly on picking up the peach, I found it was mouldy and rotten underneath, I decided not to venture further and settled on a diet coke!
But they were the only down points and I guess at the end of the day they were annoyances that didn't upset the grand scheme of the weekend. The cooking is superb and the restaurant a destination in itself. The rooms are gorgeous and on the whole someone has taken a lot of time,care and money to make this a wonderful place to stay. Would I come back? Yes of course.

  • Stayed August 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Lulublue32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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329 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
wales
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 August 2009

Stayed here on a business trip. Had salmon and scrambled egg in the morning in the dining room overlooking the sea. Restaurant staff were all fantastic, Housekeeping very friendly and new my name when I passed.

Espresso Machine in the room

Honesty bar in the room

Amazing bedrooms and bathrooms.

Very impressive touches in a relaxing kind of way, michelin without the stuffiness. The only Michelin Restaurant / accomodation that I have felt at home in .

I would definately return with my partner.

  • Stayed July 2009, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jollytravells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Wittering
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 26 July 2009

My chef husband and I booked a last minute weekend away for my birthday and stayed at the nearby Winsdor Carlton, we booked to eat here on Saturday night and decided to book a table fairly late at 9.00pm so we could make the most of the early evening.
We had a couple of G&T's in the very comfy rear lounge while we had a look at the menu, it was worth noting that the head waiter had a good knowledge of the dishes when my husband enquired.
We were taken through to our table about half an hour later (don't eat fine dining if you are on any kind of schedule and then complain) the decor and tablewear was beautiful and we we presented with unusual tall breadsticks, tasty bread, and a very delicious and spicy Lakka Amouse Bouche. Both my husband and I had a fantstic meal througout, however it was spoilt only very slightly by the very roudy and drunk table of 8 50 somethings right next to us, as I am sure ourselves and another couple could not here what the other were saying at some points, this is why we did not stay for coffee and petit fours in the end.
They asked the waitress to meet chef and spent the next 10 minutes asking her where 'cook' was so they could fire quite personal questions at the poor bloke, such as how did he afford such a place, quite crass, they would have been better off at the Spyglass ;)
Luckilly for us we also got to chat to Robert which my husband found very interesting as we plan to do a similar thing to this in the future.
Would really reccomend this place although maybe ask for a window seat to get away from the doorway, look out for the lovely glass shell plates and the fantastic souffle's.

Stayed July 2009, travelled as a couple
Helpful?
Thank katydive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln&Liverpool
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 6 July 2009

We visited the restaurant at the hamborough for lunch and had a superb meal. The set menu lunch is exceptionally good value and the food was wonderful. We sat in the indow, overlooking Ventnor bay, although the view into the didining room itself is pleasant, with the beautiful glass plates on the tables.

The service was faultless, which, sadly is something you can't say very often anymore.

We had a wonderful meal and will certainly be coming back when we return to the Island in August - I just hope that the Chocolat fondant is still on the menu as I keep dreaming about it!!!

It really is a must do for any visitor to the IoW!

  • Stayed July 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank L0uLinc0ln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester UK
Level Contributor
44 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 30 June 2009

We stayed here for 2 very sunny nights in June and cannot fault the value as we had an excellent deal through Laterooms.
We cannot comment on the theme of parking problems as we arrived by bikes which were happily and securly accommodated by the staff.
We ate dinner for one night in the restaurant- flawless service and superb food. Well worth the Michelin star. This is what you come to this hotel for.
Our room was modern, clean, airy and comfortable. Breakfast was selected from a wide range of continental or hot.
The staff were friendly and accommodating and helped to make it a memorable stay

  • Stayed June 2009, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JulianandGillian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 15 June 2009

This is a charming hotel with a lovely view over Ventnor Bay on the south of the Isle of Wight. We stayed for two nights over a weekend in late May. Although this hotel is not typical of the island (it's not a traditional b&b), and aspires (and in some senses achieves) the feel of a boutique hotel, it is not without a few flaws which we believe could be easily fixed, and probably should be given the prices charged.

It was our second stay in the hotel. We had stayed in 2007, and since then the management has changed and the focus has shifted from being a small hotel with a good restaurant, to being an excellent restaurant with a few rooms attached. If it's all about the food, then we strongly recommend a visit; we had a superb dinner on the Saturday night, and the restaurant achieved extremely high standards. But if it's a hotel you're looking for, then we felt that the recent changes had compromised things somewhat. An example is that the nice bar which used to be located in one of the front rooms has been turned into more dining space, with a new lounge created at the back of the hotel. When we went down for a drink it didn't feel as special to be drinking in an empty back room.

The nice touches include the bathrooms (very stylish, with Molton Brown toiletries) and the swish coffee machine in each room (with fresh milk always in the fridge). The rooms are very spacious. The hotel is decorated in neutral colours, and has a clean, modern feel.

A few gripes, which we are putting here partly in hope that the hotel will attend to them, because were they to be fixed the hotel would be hard to fault. The weekend we stayed had rather poor weather, with lots of wind and rain. We were continually disturbed during the night by (i) the front window banging in its frame in the wind, which we had to wedge closed with a hotel magazine and (ii) a constant dripping from a drainpipe outside the back window. We feel that at the prices charged, the hotel should be able to include a cooked breakfast (which it did when we went in 2007); we didn't mind having to order the night before, but felt that a few sausages and eggs shouldn't come with an extra charge. The continental breakfast that we did have (included in the price) was lovely, consistent with the dinner served in the hotel.

Parking is definitely an issue; we arrived late on the Friday night in the rain and ended up parking in a public car park in Ventnor, 10 minutes walk away. Afterwards we realised that the hotel has access to a small car park slightly closer, but this is still 5 minutes away. Parking spaces immediately outside are a lucky find. Again, for these prices we would expect a more convenient option.

We may have judged the hotel quite harshly. But we are judging it on the price it charges. Remember, this is a hotel review website, and whilst we would only say complementary things about the restaurant, the standards of the hotel seemed to have slipped since our last stay in 2007. We still enoyed our trip, and hope that the hotel will able to iron out the not insurmountable issues we raise.

  • Stayed May 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank T&P&Co
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 2 June 2009

Just back from a night at the Hambrough, 31 May 09, room 2 - which appears in many photos.
Let's start with the downsides;
no parking but we found a spot outside, ok then,
paint peeling around the windows and some unmatched touch up's in the room/bathroom - not serious but do take the edge off the quality feel (especially at the price);
Sadly the restaurant is closed on Sunday evening - boo - but complimentary taxi to The Pond (sister restaurant) nearby {which was very good}
Dirt marks on the pale carpets - most from coffee but still, could do with a steam clean
Upside :)
great location and view from the excellent balcony looking over the small Ventnor harbour;
friendly receptionist (who also was our server at The Pond), Richard was very friendly and helpful with the taxi too;
bed room, size/layout and excellent (Hypnos mattress = good sleep), great coffee machine (not seen Francis Francis machine anywhere else);
conti breakfast taken in the room (well on the balcony as weather so hot) was excellent
good toast, fresh OJ, pastries & croissant, yoghurt, cereals and fresh fruit.
Robes & slippers were fine - both inside lit wardrobe with iron & ironing board;
Bathroom good size, shower fine and Moulton Brown products a nice touch.
The Pond restaurant was a short drive and very nice, similar decor and great food.
Summary; a great little boutique hotel in a good location but needing a bit of tlc around the edges to fully justify the price

  • Stayed May 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank H4rlap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Hambrough

Property: The Hambrough
Address: Hambrough Road, Ventnor PO38 1SQ, England
Region: United Kingdom > England > Isle of Wight > Ventnor
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #2 of 9 Hotels in Ventnor
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Hambrough 5*
Number of rooms: 7
Official Description (provided by the hotel):
Sitting high above the fishing harbour in Ventnor, The Hambrough (AA 5 Star Accommodation) offers accommodation by the sea on the southern tip of the Isle of Wight. All but one of our seven spacious bedrooms has magnificent views of the sea and our award winning breakfasts are legendary. Although our restaurant is closed for the time being our bar is open where we are serving delicious afternoon and cream teas. ... more   less 
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Also Known As:
The Hambrough Hotel Ventnor
Hambrough Hotel Ventnor
Hambrough Ventnor
The Hambrough Ventnor, Isle Of Wight

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