Firstly, let me point out if I could allocate half points on here it would have a 4 1/2 points instead of just four as overall it is a fabulous restaurant with rooms and the rooms are beautiful.
Our room, room three was decorated in cream and white (yes even I commented on who would put a cream carpet in a hotel! There was the inevitable odd stain on the carpet here and there, they have certainly got their work cut out keeping that clean!) with dark wood furniture and would not have looked out of place in the most exclusive of Chelsea homes. Fully specced with flat screen TV (yes only four channels but who needs TV in a room like this), DVD player, sofa's, coffee maker and sea view this was the perfect romantic getaway in the heart of an old fashioned British seaside resort. The bathroom was ok, nothing special like some of the rooms, standard sized bath but clean bright, modern and pleasant. On the whole I can't imagine you will find better rooms on the Isle of White.
So what wer the problems I hear you ask? Well call me a bore as you will have read it before but, parking is a main issue! It took us nine hours to get to the Isle of White from London due to traffic that day, the last thing we needed was to have to drive around for twenty minutes looking for parking and then walk for another twenty minutes back to the hotel. The service issues I talked about in the title were to do with reservation; we were told we had been allocated one room but when we got there we were given another. We had written confirmation of our dinner reservation for 9.30pm but when we got there they had us booked in for 8pm?! At dinner service really wasn't up to scratch either. We were asked three times by different people for the same drinks order yet no one offered us any bread and we actually had to ask for some in the end (excellent bread by the way right up there with The Square, Le Manoir and The Ledbury) was begining to lose hope of being offered a second piece until thankfully just as the main course arrived the young girl took pity on us and offered us some - I have never had such slack service in a Michelin star restaurant and it wasn't due to lack of staff. The rest of the meal continued this way in the service stakes although the food was very good more than worth the money they were charging for it, (review and photos on other site) such a shame it was let down by front of house.
Breakfast continued the let down in the service theme. You'll be pleased to hear that a full english is now included in the room rate (still have to order night before), I however merely wanted toast, pastries (liked the sound of the custard danish that everyone had been talking about on this site) and fruit. We thought we would take advantage of the free room service (nice touch)and ordered it for 9.30 the next morning, half of it arrived at 9.45am, the other half at 9.50am , there were only four pieces of cold toast between two, no sign of the custard danish I had heard so much about although the pain au chocolate was warm and gooey and the fruit had been forgotten about completely! My partner had better luck, his english breakfast was excellent, good quality sausage and he declared it the best black pudding he had ever eaten! I decided to eat some of the fruit from the fruit bowl in our room seeing as I hadn't recieved any and wasn't a fan of apple pastries or croissants that had turned up (partner had a feast on his hands!) sadly on picking up the peach, I found it was mouldy and rotten underneath, I decided not to venture further and settled on a diet coke!
But they were the only down points and I guess at the end of the day they were annoyances that didn't upset the grand scheme of the weekend. The cooking is superb and the restaurant a destination in itself. The rooms are gorgeous and on the whole someone has taken a lot of time,care and money to make this a wonderful place to stay. Would I come back? Yes of course.
- Official Description (provided by the hotel):
- Sitting high above the fishing harbour in Ventnor, The Hambrough (AA 5 Star Accommodation) offers accommodation by the sea on the southern tip of the Isle of Wight. All but one of our seven spacious bedrooms has magnificent views of the sea and our award winning breakfasts are legendary. Although our restaurant is closed for the time being our bar is open where we are serving delicious afternoon and cream teas. ... more less
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- Also Known As:
- The Hambrough Hotel Ventnor
- Hambrough Hotel Ventnor
- Hambrough Ventnor
- The Hambrough Ventnor, Isle Of Wight