I stayed in The 'Mereside' Guesthouse on Thursday night for just the one night.
I booked by phone and paid a £20 deposit
I have just returned from the IOM. I was there for a family funeral
I was up at 4am to drive to Edinburgh airport for 5.30am to check in to the Manchester flight, then to change to the IOM flight which arrived at 9.30am (No direct flight)
We (My sister & I) spent the day at the Funeral, Crematorium and the wake, leaving to book into the Mereside Guest house, at around 4pm.
When we arrived we were told we would be in another building two doors along the street. (Rosslyn, which I had read when booking, was the name of a room) When we opened the front door we noticed the carpet was filthy, we continued up the stairs into a closed corridor with no air, nearly passing out with the heat, only to discover that our room at the end was exactly the same heat and had only one opening window and one in the shower room.
This posed another problem as the window looked out onto a roof and a bed sit opposite. The roof was frankly disgusting with cigarettes and rubbish all over it. We were also over looked by what looked like a block of flats to the right.
This all meant we had to close the window for security while we went out to dinner.
In the meantime I had been down to the Bar and had asked for something to be done and was told there were no other rooms. I asked for a fan and was told they (the Manager- I think) would look for one when the another person came on duty and would let us know at around 6pm, nothing happened.
We came back from our dinner to find the room even hotter, making us feel quite sick.
I went once again to the Bar to ask for a fan. A young man came back with me to see if he could open another window, he couldn’t, and he admitted it was extremely hot in the room.
As my sister went to take a cool shower she found the heater behind the door was on so hot you couldn’t put your hand on it.
I again went to the bar and told the Manager, whom I think didn’t believe me but come with me to check the heating dials and told me someone must have knocked it on. She said she had turned it off; she also declined to come to our room when I asked her to see for herself.
She lied, the heater was still extremely hot in the morning, my sister and I had very little sleep and we both had headaches and felt really very unwell.
Then to cap it all, the breakfast was abysmal, burnt toast delivered to the table, and the cooked food had been in the warmer for far too long, then when handing in the key I was informed they had taken the remainder payment off my card details with out my notice or permission. I should have paid deposit with credit card, then they could not have done that.
I have never been treated this way by anyone. This room was priced at £80 and was a total rip off. I would have been better in a tent, at least I would have had air to breathe.
The room was only worth £30 at the most for B&B for one night. FEEL CHEATED! This is nearly a copy of the registered letter I have sent to the Mereside which they have not yet had the courtesy to reply to. I of course had asked that they do the decent thing and refund my hard earned cash.
Maybe the Mereside Hotel is a nice place to stay, I booked the Mereside, but didn't stay there, and was treated very shabbily by the Mereside staff. The overall attitude to my sister and myself was insulting to the extreme. We were lied to, cheated of our money and nearly became very ill due to their unhelpfulness over a simple matter of a fan and a decent breakfast.
I will not be going back!
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- Also Known As:
- Mereside Hotel Douglas
- Mereside Isle Of Man/Douglas