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“Poor, and slow, meal and no response to letters of complaint”

HQ Bar and Restaurant
Ranked #15 of 162 Restaurants in Douglas
Certificate of Excellence
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Description: Part of Mereside Guesthouse
Reviewed 23 June 2014

I have never before put a bad review on Tripadvisor but feel I owe it to people to detail our experience at HQ Bar & Restaurant. There wasn't just one bad experience but a host of them. We were there with a family who were over from England to celebrate their wedding anniversary at what should have been a happy occasion, but the night was ruined.
We had booked for 7.30pm so as not to finish too late, as there were two people over 80 in the family group. There was a wait before ordering & when the waitress finally came she didn't even know if it was possible to order mashed potato or new potatoes instead of chips and didn't offer to ask the chef; we waited 50 minutes for the starters and a further 45 minutes for the main course. When it finally arrived, a number of the meals were truly inedible and some diners didn't receive what they had ordered. When we finally came to pay at a very late hour, the waitress couldn't work the payment machine and there was a further 15 minutes delay before she found someone else to help. They did give us some refund but nothing could compensate for the ruined evening. We have since written two letters of complaint to the manager but haven't received the courtesy of a reply to either.
Colin Brown

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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97 - 101 of 184 reviews

Reviewed 22 June 2014

Potato and leek soup was lovely.
Ploughmans meal was very tasty too.
Great atmosphere and was very busy with being a Friday night and the world cup was on.
Nice summers day to sit outside and enjoy the view, food and drink.

Thank shazza65Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014

Top spot for food in Douglas. Food was plentiful and nice. Staff are friendly and helpful. Price is very reasonable. A1

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Eddie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

Super food and wine for a good price always homemade desserts always an enjoyable evening right in the centre of town

Thank Chrizara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

HQ is off the main road but it was well worth the walk. We met up with friends - it was comfortable, the food was good - plenty of choice

Thank Mary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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