I have never before put a bad review on Tripadvisor but feel I owe it to people to detail our experience at HQ Bar & Restaurant. There wasn't just one bad experience but a host of them. We were there with a family who were over from England to celebrate their wedding anniversary at what should have been a happy occasion, but the night was ruined.
We had booked for 7.30pm so as not to finish too late, as there were two people over 80 in the family group. There was a wait before ordering & when the waitress finally came she didn't even know if it was possible to order mashed potato or new potatoes instead of chips and didn't offer to ask the chef; we waited 50 minutes for the starters and a further 45 minutes for the main course. When it finally arrived, a number of the meals were truly inedible and some diners didn't receive what they had ordered. When we finally came to pay at a very late hour, the waitress couldn't work the payment machine and there was a further 15 minutes delay before she found someone else to help. They did give us some refund but nothing could compensate for the ruined evening. We have since written two letters of complaint to the manager but haven't received the courtesy of a reply to either.
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