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“Stay at The Empress!”
Review of The Empress Hotel

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The Empress Hotel
Ranked #5 of 15 Hotels in Douglas
Reviewed 12 September 2011

Stayed here for three nights during a trip to see a gig at the Villa Marina.

We were allocated a small room on check in but moved to a much larger suite on request at no extra charge.. The Empress is clean, warm and comfortable and we had the feeling that when the weather closed in, which it often did, the hotel was a good place to retire to for the night.

Be aware though that the hotel, like the rest of the resort, seems to cater mainly for the Grey Pound, so don't expect anything more lively than a tinkling piano in the large bar and conservatory area. The upside to this is that they know how to put on a good breakfast, the only hotel we've found where the baked beans are kept piping hot.

We would happily recommend The Empress to anybody staying in Douglas.

  • Stayed: August 2011, travelled as a couple
    • Value
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Thank FraserUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 August 2011

The room we were in was a bit small for a standard double, but it was comfortable and clean and to be honest we weren't in the rooms that long only to shower & sleep.

The pool was ok size for a hotel, and gym equipment was adequate.

The staff were very friendly and I cannot fault the breakfast that was on offer.

Our only negative would be that the restaurant ala carte is a little expensive for what you get which isn't outstanding just adequate. If you want a good meal or a good steak Jaks further down the road is certainly worth a visit to book a table.

On the whole I would stay here again

  • Stayed: August 2011, travelled as a couple
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Thank Lozza105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2011

This is our 5th time on the Isle of Man and the 4th time we’ve stayed at the Empress, but our first review. After 3 previous stays we knew that the standard rooms weren’t large enough to swing a kitten, so we opted to pay the £15 per night upgrade to an executive room with a sea view as we were there for a full week. We had room 206, one of the bay window rooms on 2nd floor overlooking the entrance and conservatory.

Parking – Free on-street parking, some within disc zones (free from ferry, shops, port, tourist places). Previous years haven’t been too bad but this year was a nightmare, especially as we have a large car. We watched the Manx GP practice races every evening so were returning between 8 and 10pm each night and ended up 5 mins walk away some nights.

Communal areas – Nice and comfortable, clean and well looked after. Lovely conservatory seating with views of the sea and prom. Steep and numerous stairs in entrance rather difficult if you’re carrying a case, but there’s a lift accessable from the Aroma restaurant entrance if required.

Staff – Ann-Marie on reception is an absolute star, very helpful with our booking. Everyone else we encountered was great too, some limited English but on the whole willing to help and most with a smile.

Fitness centre - The “gym” and pool are in the basement. Equipment in the gym is from the 80s, but there’s plenty of space to exercise if you’ve brought work out DVDs on your ipod like I did! The pool receives some negative comments but to be honest I really quite like the cave like atmosphere you get with it being in the basement with arched windows – feels a bit like swimming in a wine cellar!

Dining – We tried Aroma once many years ago, and have not returned! Very cheap for the Isle of Man, and you get what you pay for. Lots of choice but it was a bit congealed and poor quality so we’ve since given it a wide berth. The Conservatory restaurant is lovely, nice watching people go by, bikes passing and arriving, and you can see the illuminations too. Food was fabulous all 3 occasions, the Queenies are to die for. Some confusion over my request to exchange chips for plain veg or boiled potatoes, as one of the waiters has very poor English (and a tendency to appear a little sullen so we named him Sulky Puss!), but I quickly cleared this up with the Maitre d’ who kindly offered the option of a healthier version of the steak without the garlic butter – most appreciated. House wine very good and well priced. Meal prices very similar to most places in Douglas – more expensive than mainland UK but good quality. Breakfast is buffet style and is fine, poached eggs on request were lovely.

Other places to dine – Glen Helen Inn is absolutely lovely and somewhat cheaper than The Conservatory. Excellent place to watch the bikes then dine afterwards, which we did twice. Papparazzi was mediocre. Fast service despite being busy, super cheap for Douglas but food nowhere near as tasty as our other meals and we avoided the wine as it was expensive for a cheap Italian restaurant.

Room – Much larger than standard rooms, probably twice the size with no exaggeration. Bed is zip and link king/possibly super king size and miles better quality than the small doubles in standard rooms. Table and 2 comfy chairs, desk area and plenty of space for storage. Like all rooms, there’s no chest of drawers, just stacked partition boxes in the wardrobe, bedside table with under-shelf and 2 very shallow desk drawers. Hotel is amazingly hot in the 2nd floor corridor, which made our room super hot. With windows open it’s impossible to sleep as the traffic on the prom seems to whizz past 24/7. Windows closed and you boil alive, so take a fan with you (or get one from reception that’s noisier than the traffic!), or nip to Shoprite for a quiet mini tower fan for £17 which does the trick nicely. Housekeeping a bit mixed, bits left on carpet, same bedding all week, but then the lovely male housekeeper did a smashing job and even lined up our toiletries in height order in two rows to make for a very neat bathroom!

Will definitely be booking an upgraded room for next year, and taking our Shoprite fan with us!

Room Tip: Worth paying for sea view, rooms good size.
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  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
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Thank Cyberhell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2011

Having 'picked' this hotel at random with no personal recommendations we were very pleased with our choice. Excellent position with no problem parking on the promenade. The room was fine although rather small (perhaps we may opt for an upgrade next time) and everywhere seemed spotlessly clean.
We did not avail ourselves of the leisure facilities but they looked adequate.
The breakfast was one of the best we have had in an hotel - always hot and staff were highly attentive.

  • Stayed: August 2011, travelled as a couple
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    • Sleep Quality
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Thank Worrells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2011

Went to stay in this hotel for our wedding anniversary and were given a fantastic room at the front overlooking the sea. The room was large and very clean, as was the bathroom too.

The bed was comfortable and we could not have asked for a better room.

The hotel has a lovely reception area with a piano bar, you can sit in the conservatory looking out on to the promenade and sea. The food was very good and you have a choice of restaraunts inluding a buffet downstairs where you can eat as much as you like of italian, chinese, indian and english dishes.

The staff in the hotel were very friendly and helpful.

Could not rate this hotel and staff highly enough! Would definitely go back.

  • Stayed: August 2011, travelled with family
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1  Thank Si17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2011

On booking into the hotel, we made it very clear that we where here working nights, and even with "Do not disturb" signs up, my collegues and I all had cleaners banging on doors every single day, phone calls from reception asking to vacate rooms while they were cleaned and once even waking up to find a cleaner in the room. Plus no Air Con in the rooms made sleeping during the day near on impossible.

Breakfast was ok on one morning, but went so down hill afterwards, I decided to skip them altogether.

The hotel seems nice, little outdated perhaps, just wasnt suited to our needs.

  • Stayed: July 2011, travelled on business
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Thank NaomiRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

Reception area was quite impressive but the actual reception was not particularly welcoming or friendly and there was a bit of a language barrier.
On arrival at our room,205, our first impression was very good. Big room with large bay window overlooking the sea. Then we started to unpack two med/lge suitcases and to our surprise there were NO DRAWERS in the room. When I spoke to the duty manager I was informed that all the rooms were like that. Not much consolation. They were unable to provide any more furniture even though there was more than ample space to do so. Having booked for five nights we left after three as we were fed up with living out of suitcases.

  • Stayed: July 2011, travelled as a couple
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    • Sleep Quality
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3  Thank karibaHenfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Empress Hotel

Address: Central Promenade, Douglas IM2 4RA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 15 Hotels in Douglas
Price Range: £66 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Empress Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Empress Hotel offers three star comfort and has 102 bedrooms of which there are 3 luxurious executive suites with separate lounge area. There are a number of Executive Sea View rooms and a fantastic top floor Penthouse overlooking the whole of Douglas Bay. All of the remaining Classic single, double and twin bedrooms are fully equipped with the comforts of home. For dining, we have The Brasserie Restaurant offering an a la carte selection of carefully prepared dishes by our expert team of chefs and this is located by reception. Alongside the restaurant is the Piano Bar which is open from 11am until late with our resident pianist playing 4 days a week and Sky Sports also available for Sports fans. Our Manx Gourmet Burger Restaurant is open on the lower ground floor, serving the best locally produced burgers on the Island. The hotel has a small gym, sauna and steam room for residents only use, along with our Beauty & Massage Suite operated by Halcyon Beauty. ... more   less 
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Also Known As:
Empress Hotel Douglas
Empress Hotel Isle Of Man
The Empress Hotel Isle Of Man/Douglas

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