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“Really not great...”
Review of The Empress Hotel

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The Empress Hotel
Ranked #4 of 15 Hotels in Douglas
Reviewed 4 August 2014

The room was large, clean and spacious, and the bed comfortable. If you are looking for somewhere to rest up, then this is a good hotel. And the building itself is gorgeous.

But as for the rest...

The breakfasts are very average, the bar service was poor and it closed at one even when the bar was busy. The decor in the corridors was very dated and the space outside my room, on the first floor, smelled of cigarette smoke. The rooms were very warm and quite noisy.

When I checked out, the receptionist seemed surprised and unhappy that I wanted to pay by debit card rather than the credit card I had swiped. I had asked about this on check-in and was unimpressed to be told on check out to be told "It will take a couple of days to take the hold off the card".

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank CeeCee79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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438 - 444 of 635 reviews

Reviewed 31 July 2014

I can't help thinking this place has been resting on its laurels for many years since the heady days of the 1970s when it may well have been one of the best places to stay on the island. It was like a very mediocre bed and breakfast on a grand scale and really, really needs to up its game. But perhaps it doesn't need to - perhaps everywhere is as bad, and the income from the TT keeps them all afloat when, in a different place, they'd sink below the surface.

Stayed: July 2014, travelled on business
1  Thank C J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

Was here in July for four days. Although we had a room at the rear, which had no view whatsoever, it was a perfectly nice size room, with all the amenities you will need. Breakfast is a buffet which set us up for the day and was very good. Didnt use the bar or restaurant although we did have a meal at the gourmet burger place downstairs. Again, nothing out of this world but perfectly OK for us. Overall, I would recommend this if you want a decent Hotel right on the prom, but cant help thinking that it was no better than a Premier Inn or similar in England, but at twice the price.
However, the Island is a jewell, which made the cost of the trip more than worthwhile.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

Stayed here overnight on the 14th July 2015 in a single room while working in Douglas.

In short this hotel is average, would stay here whilst on business but not for a holiday it just lacks a touch of class. The bartenders doubled up as waiters so it took sometime to get a drink. Breakfast was reasonable as was the evening meal.

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank sddeliveries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

Lovely hotel ideal location in town with good service would not recommend coming if you are in a wheel chair or with a pram. The only entrance is through the restaurant which is only open from 5pm so u have to somehow get reception to ask them to open the door of the restaurant to let you in. Then once you in the main reception the only ramps are to the function room then there are steps to everywhere else the bar seating area.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Manxmonkey89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2014

The Empress is conveniently situated at the mid-point of the Douglas seafront. Entry is via a flight of stairs but those with mobility problems can access a lift via a ground-floor entrance. Preferably, this should be advised by some signage but I did not see any.
Public rooms are bright, spacious, well-kept and comfortable. Our standard en-suite room had no view to speak of and was a little on the compact side but it was all in order, clean and comfortable. The en-suite was fitted with a shower over the bath which maintained an even temperature. Again, if you have mobility problems, an additional grab handle to assist getting in and out the bath would be of some help. Some guests did complain of noise disturbance from the (kitchen?) ventilation fans but we did not have any problems and slept well.
The staff were unfailingly polite, helpful and efficient; willing to go the extra mile to ensure guests' comfort.
The food was some of the best I have encountered in a holiday hotel being varied, ample, of good quality and well-presented. This applied to both breakfasts and dinners.
Finally, the IoM must be the most under-promoted island imaginable and yet it has so much to offer. Give it a try and, if you stay at the Empress, you should have an enjoyable stay.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank SteamingMariner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

I knew that we were at the correct address when I saw the Victorian glassed entrance. The Empress Hotel is a lovely, historic hotel situated along the ocean front in Douglas on the Isle of Man. It is about a ten minute walk from the ferry but you can take the tram too. The horses clip, clop in front of the hotel all day. We wanted a sea view and though warned about the noise level we asked for a large front facing room. Our room was really spacious and comfortable. The noise did not bother us(quieter at night) and the sea breeze was lovely. We loved watching the sunset and all the lights that lit up the town. The room was clean and the hallways were very quiet even with all the tours that come through. The lobby of this historic hotel is wonderful with live piano music playing in the evening, a really nice pub and dining room overlooking the ocean. The food was very good in the dining room and one night we went downstairs to a restaurant situated there for a milk shake and a hamburger…both delicious. The breakfast in the morning was an English breakfast and a small buffet if you would prefer. The front desk was helpful and all in all we enjoyed our stay.

Room Tip: Ask for a large room as they are wonderfully spacious. If you really want peace and quiet however as...
  • Stayed: May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank hockney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Empress Hotel

Address: Central Promenade, Douglas IM2 4RA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 15 Hotels in Douglas
Price Range: £66 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Empress Hotel 3*
Number of rooms: 102
Official Description (provided by the hotel):
The Empress Hotel offers three star comfort and has 102 bedrooms of which there are 3 luxurious executive suites with separate lounge area. There are a number of Executive Sea View rooms and a fantastic top floor Penthouse overlooking the whole of Douglas Bay. All of the remaining Classic single, double and twin bedrooms are fully equipped with the comforts of home. For dining, we have The Brasserie Restaurant offering an ala carte selection of carefully prepared dishes by our expert team of chefs and this is located by reception. Alongside the restaurant is the Piano Bar which is open from 11am until late with our resident pianist playing 4 days a week and Sky Sports also available for Sports fans. Our Manx Gourmet Burger Restaurant is open on the lower ground floor, serving the best locally produced burgers on the Island. The hotel has a small gym, sauna and steam room for residents only use, along with our Beauty & Massage Suite operated by Halcyon Beauty. ... more   less 
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Also Known As:
Empress Hotel Douglas
Empress Hotel Isle Of Man
The Empress Hotel Isle Of Man/Douglas

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