The room was large, clean and spacious, and the bed comfortable. If you are looking for somewhere to rest up, then this is a good hotel. And the building itself is gorgeous.
But as for the rest...
The breakfasts are very average, the bar service was poor and it closed at one even when the bar was busy. The decor in the corridors was very dated and the space outside my room, on the first floor, smelled of cigarette smoke. The rooms were very warm and quite noisy.
When I checked out, the receptionist seemed surprised and unhappy that I wanted to pay by debit card rather than the credit card I had swiped. I had asked about this on check-in and was unimpressed to be told on check out to be told "It will take a couple of days to take the hold off the card".
- Official Description (provided by the hotel):
- The Empress Hotel offers three star comfort and has 102 bedrooms of which there are 3 luxurious executive suites with separate lounge area. There are a number of Executive Sea View rooms and a fantastic top floor Penthouse overlooking the whole of Douglas Bay. All of the remaining Classic single, double and twin bedrooms are fully equipped with the comforts of home. For dining, we have The Brasserie Restaurant offering an ala carte selection of carefully prepared dishes by our expert team of chefs and this is located by reception. Alongside the restaurant is the Piano Bar which is open from 11am until late with our resident pianist playing 4 days a week and Sky Sports also available for Sports fans. Our Manx Gourmet Burger Restaurant is open on the lower ground floor, serving the best locally produced burgers on the Island. The hotel has a small gym, sauna and steam room for residents only use, along with our Beauty & Massage Suite operated by Halcyon Beauty. ... more less
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- Also Known As:
- Empress Hotel Douglas
- Empress Hotel Isle Of Man
- The Empress Hotel Isle Of Man/Douglas