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“Nice Hotel Shame About Doormen On Casino Door”

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Best Western Palace Hotel & Casino
Ranked #8 of 22 Hotels in Douglas
Hockley Heath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Hotel Shame About Doormen On Casino Door”
Reviewed 22 June 2011

Stayed for TT second visit to Hotel.
Called in Casino was stopped by very aggresive man on door. Was deliberately tripped up by his colleague.

Ask to speak to duty manager in morning no reply. Again phoned one week later, spoke to duty manager said he would come back to me, 10 days later no reply. Nice hotel, just let down by over zealous doormen at casino. With no social skills. But would return but not visit casino.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank geohgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (406)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Liverpool
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 June 2011

The staff are plentiful and so polite, helpful and friendly. The food is excellent in quality, imagination and value. We ate out a few nights which served to confirm how good the Palace dining was. The hotel might be suffering from 60s architecture but it is clean and well maintained. Make sure you book a sea view. Its well worth the extra cost. Overall, excellent value for money. I can't imagine there's better value anywhere on the Island. Perhaps the best value I have ever had anywhere in the world. We took our car to the Island and the hotel has a spacious free car park. We will definitely be back soon!

Room Tip: Pay extra for a sea view.
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank maguire_taylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 17 June 2011

Talk about Global warming this hotel was so hot it was unbearable. They could do with installing a decent optimiser to control the temperature of this building.
The rooms were nothing special nice and clean and comfy beds.
The staff at the front desk and in the reastaurant were very polite and the food in the Paragon restaurant was very good.
The Hotel is central and its takes about fifteen minutes to walk into the Town Centre.
All in All I would use this Hotel again.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank QUIRKY68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Llanberis, Cymru
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 5 June 2011

Stayed for two nights at the Palace hotel having flown over from Anglesey with Manx airways(20 minutes flight!!). On the whole it was a pleasant stay with a nice clean room and the hotel staff were very pleasant.The only complaint we have is that the whole hotel and especially our room was far too hot. Also the extractor fans outside our room were kept on all night and so our quality of sleep was poor.Apart from this we would recommend this hotel to anyone. It is very central for all of the town's amenities.Douglas is a lovely, unspoilt town.

Room Tip: Ask for a sea view room!
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Gweriniaethwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
merseyside
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 June 2011

We are a couple in our early fifties
Staff from front of house to backroom staff, *****Excellent******
Condition of double room with en-suite.......very clean and tidy
Food...Breakfast, varied selection and staff very friendly and helpful
Evening Meal and Bar Service, fast friendly.

It was good enough to book for 2012 whilst stil there

Room Tip: Seaview is worht getting
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Keith F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangor Co Down
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 June 2011

Had a really lovely 3 night stay in the palace hotel in a balcony room. Comfortable bed, hot,powerful shower, tea making facilities, iron and ironing board. Food was good in the bar and the restaurant. Had one meal in the Atlantis restaurant in the casino which was more fine dining which we both enjoyed. Staff from reception to restaurant were very helpful and efficient, special mention to Antonio and mario. The casino is good fun too if you like to gamble and they have a nice bar. We thought the hotel and food and drink was very reasonable in price. The palace hotel may not look like one from the outside as it is a horrible 1960's build but it is well worth a stay and we would definitely stay again if back in I o m.

Room Tip: Stay in a balcony room
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  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank freddy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newcastle
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 May 2011

The definite highlight was the spa - it was just lovely with big windows overlooking the promenade. The rooms were very average...the food was a real mix - some lovely stuff on the menu and some not so nice - hit or a miss really! The chinese restaurant down the road was pretty good :-). Absolutely hit the spot for a business trip but maybe for a holiday would like something a bit more special.

  • Stayed January 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank jane-ewan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Palace Hotel & Casino

Property: Best Western Palace Hotel & Casino
Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

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