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“Very Pleasantly Surprised”

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Best Western Palace Hotel & Casino
Ranked #8 of 22 Hotels in Douglas
Edinburgh
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Very Pleasantly Surprised”
Reviewed 16 July 2011

This was booked as part of a deal with the SteamPacket.com ferry and was quite a good deal so I wasn't expecting much considering the price, so it came as a nice surprise after reading the reviews and we stayed at the back of the hotel. Although the hotel is in need of an upgrade and slightly outdated it more than made up for it considering the price as the staff were very good, the breakfast extremely good of the buffet sort. Dining room overlooks the sea and has large windows so beautiful on a summer morning when they are open to the sea just across the road. Dining at night we felt was a bit pricey as a main course was around £15 and surroudings again a bit dated. Would I stay in this hotel again considering the price and other hotels around about it? YES.

Room Tip: If you are willing to pay extra ask for a hotel on the front as it overlooks the bay.
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Winifred W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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944 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (406)
Date | Rating
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English first
Bangor.N Ireland
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 July 2011

This is a nice hotel; clean and comfortable and the food is great. The rooms are adequate;the towels white and fluffy.Staff are pleasent and friendly, though an unecessary number speak so little English that they have to seek help with even the slightest request.
We stayed from Friday to Wednesday;and the Friday and Saturday nights were marred by the excessive noise when the night club closed. This continued from 3am-4.30. When we raised the matter with the manager,he apologised, and said the problem was confined to these two nights. This was true,but fails to address the issue.Advice? Book a sea -view room and don't stay at the week-end.

Room Tip: Book a room with a sea-view
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  • Stayed July 2011, travelled with family
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Helpful?
2 Thank Reganlefay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wirral
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 June 2011

We Have just spent 2 nights in this so called 4 star hotel £130 per room. So you would expect the decor to be clean and the corridors not littered with trays and glasses . One glass was in the corridor for 24 Hours, trays were left several hours with half eaten food on them. A clear sign of poor management. We had one meal in the hotel which was very poor quality cold food on cold plates which had obviously stood for some time

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
3 Thank martrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Liverpool
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 June 2011

Stayed at the Palace for a weekend which I booked over the phone via the I.O.M. Steam Packet Co. on a special offer which included the ferry, so was well worth the money. I was impressed by the staff, always available and very helpful. The breakfasts were superb, self-serve buffet type, although there is waiter/waitress service for your tea/coffee and toast. Lots on offer, and they are quite happy to get you anything you don't see on offer as well. The 4th floor room had a lovely sea view and a small balcony, and although it was smallish it was very comfortable. Everything was very clean but the hotel itself is a little dated in decor.
The spa and swimming pool is lovely and well worth a visit, didn't go in the casino, the lifts are like ovens. Plenty of free parking. Location - good central position on the prom. Overall a nice stay and would book to go there again.

Room Tip: Book a sea view room
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  • Stayed June 2011, travelled as a couple
    • Value
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Helpful?
5 Thank daveinliverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
walsall
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2011

Just got back from an 8 day break. Had a fantastic stay at the Palace Hotel & Casino. Brilliant location with free parking, central to everything in Douglas. Rooms are really comfortable and spacious and the staff are very friendly and helpful. Everything you could possibly need is on site as there is a gym/spa & pool, a cinema, casino and several bars and restraurants which serve anything from bar snacks to fabulous cuisine at the Atlantis restuarant. Breakfast is amazing, all you can eat buffet with a great choice including Al la carte options. Would highly recommend as it tivcked all our boxes & it's great base to explore the Island. Would definately go back!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank WalsallAdele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hockley Heath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2011

Stayed for TT second visit to Hotel.
Called in Casino was stopped by very aggresive man on door. Was deliberately tripped up by his colleague.

Ask to speak to duty manager in morning no reply. Again phoned one week later, spoke to duty manager said he would come back to me, 10 days later no reply. Nice hotel, just let down by over zealous doormen at casino. With no social skills. But would return but not visit casino.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank geohgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 June 2011

The staff are plentiful and so polite, helpful and friendly. The food is excellent in quality, imagination and value. We ate out a few nights which served to confirm how good the Palace dining was. The hotel might be suffering from 60s architecture but it is clean and well maintained. Make sure you book a sea view. Its well worth the extra cost. Overall, excellent value for money. I can't imagine there's better value anywhere on the Island. Perhaps the best value I have ever had anywhere in the world. We took our car to the Island and the hotel has a spacious free car park. We will definitely be back soon!

Room Tip: Pay extra for a sea view.
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank maguire_taylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Palace Hotel & Casino

Property: Best Western Palace Hotel & Casino
Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

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