We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Lovely hotel with amazing view of the beach”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Best Western Palace Hotel & Casino
Ranked #8 of 22 Hotels in Douglas
London, United Kingdom
Level Contributor
431 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“Lovely hotel with amazing view of the beach”
Reviewed 9 May 2012

The rooms in this hotel are rather small and quite basic but with an outstanding view of the beach I believe this is the reason for the popularity. The staff were really helpful and friendly breakfast was good and being a stones throw away from Douglas city centre is fantastic. I would visit again and would recommend..

Room Tip: Make sure you get a seaview room.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Globetrotter201026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehotel66, Manager at Best Western Palace Hotel & Casino, responded to this review, 14 May 2012
Thank you for taking the time to review our hotel and for the favourable comments. We are very pleased that you enjoyed your sea-view room and the wonderful views that it offered of Douglas Bay. We are also pleased that you found the staff helpful and enjoyed the great breakfast.

We do look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

936 reviews from our community

Traveller rating
    180
    320
    280
    97
    59
See reviews for
127
384
41
185
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (406)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Colchester
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 7 May 2012

This hotel needs updating to rid it of it's 1980's decor. The bedroom was clean with lovely sea views.However there was a lot of loud music on the Saturday night which went on until the early hours.

The evening meal was a carvery ( in keeping with it's eighties feel) The salad bar looked good but was tasteless. The breakfast was very good ,plenty of choice although I am sure the scrambled egg that came with the smoked salmon on the a la carte menu was out of a packet.

This is a well situated hotel with pleasant staff. Just needs some updating with the decor and a revamp of the evening meal menu.

Room Tip: The rooms on the front obviously have a lovely sea view but they may suffer more from the noise of t...
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ThelmaandLouise50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehotel66, Manager at Best Western Palace Hotel & Casino, responded to this review, 8 May 2012
Thank you for taking the time to write a review on your recent stay at the hotel, and we are pleased that you enjoyed your room and the seaviews from it. Regarding the allegation that the scrambled egg was powdered, I can assure you that we only use fresh Manx eggs at the hotel. We have a policy of using fresh local ingredients where available, and this is the case with all eggs.

Thank you too for your kind comments regarding the staff, and we do hope to welcome you back to the hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 May 2012

Stayed here for two nights off-season, at the end of April. The building from the outside is very unappealing and the entrance, round the back in the car park, definitely needs some TLC, as does the reception area. I had a very bad check-in experience* (see below) but once checked in the room was actually very pleasant, very clean and, whilst not plush, it was functional. We were overlooking the car-park not the sea which would have been much nicer (but more expensive I guess). Breakfast was good, lots of choice with both a buffet and a choice of cooked to order. The service in the bar and the restaurant was very good, although the staff were all rather scruffy.
We did not use the casino but my partner visited the sports bar and said it was excellent.
This was very good value (£70 odd per night) and I would return.
* Check-in experience: It was a Sunday at 2pm. I waited for 5 mins with no one behind the desk and the phone constantly ringing, then a receptionist arrived, looked startled to see me and muttered 'where's my colleague' before answering a phone. She then proceeded to have a 15 minute conversation with someone querying a bill, while I stood there. Whilst her patience with the person on the phone was laudable, she seemed in no hurry what-so-ever to bring the conversation to an end. I was furious. Eventually I gave up and went to the bar and came back an hour later.

Room Tip: Ask for a room with a sea view.
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindsay_williams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehotel66, Manager at Best Western Palace Hotel & Casino, responded to this review, 4 May 2012
Thank you for taking the time to write a review on your recent stay in our hotel and we are pleased that you found the room comfortable and enjoyed a very good breakfast overlooking Douglas bay. We are sorry that your check-in experience was not as favourable as it could have been, but trust that you will find it back to its normal highly efficient process when you next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guernsey
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 May 2012

Stayed here Friday-Monday April '12, very busy hotel with lots of functions going on so very noisey too! People chat and run up the corridors with no consideration to others trying to get
some Sleep! But saying that Bedrooms clean, staff lovely, we had lovely receptionist and Luke
behind the bar was smashing! Other staff so nice, polite, and helpful. Decor a bit dated but
£70 anight bed and breakfast was a bargain as the breakfasts were lovely and sitting looking
out at Douglas prominade couldn't be better!

Room Tip: No floors escape the noise!
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bluebellGuernsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehotel66, Manager at Best Western Palace Hotel & Casino, responded to this review, 4 May 2012
Thank you for your recent review on Trip Advisor and we were very pleased to read your favourable comments regarding the staff, and particularly Luke and the receptionist. We are also glad that you enjoyed the breakfasts. We are sorry that other guests were so noisy, and trust that on your next visit you will find it more peaceful.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochdale, United Kingdom
Level Contributor
128 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 23 April 2012

Stayed here for my stag do for two nights , on booking got a decent price and including breakfast , although we didnt request sea view we had the car park view !? so ask for this when booking as well worth it ! . The hotel has a lot to offer with a lot there on site . From the outside it needs a bit of a spruce up but no problems inside and the rooms are well presented and clean , although the shower in our room was a bit lack lustre !? but it was hot and did the job . overall we were happy , lovely breakfast help yourself ! always good for me, especially with a hangover ! . Nice hotel and a beautiful place . Will be visiting again soon thanks .

Room Tip: Ask for Sea View or end up with car park view !
See more room tips
  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vwnutant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 April 2012

stayed one night saturday staff first class sea veiw room dinner breakfast superb only 65 pounds a gem

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nikjay23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liverpool
Level Contributor
142 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 17 April 2012

I stayed here for a night. As mentioned by some of the previous reviewers the reception and lobby needs updating for sure. But the rooms are clean and quiet. Comfy pillows. I had sew view which I think was well worth it!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RAJU007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Douglas hotels
0.6 mi away
Sefton Hotel
Sefton Hotel
#10 of 22 in Douglas
4.0 of 5 bubbles 590 reviews
0.8 mi away
The Claremont Hotel
The Claremont Hotel
#4 of 22 in Douglas
4.0 of 5 bubbles 348 reviews
0.2 mi away
The Welbeck Hotel
The Welbeck Hotel
#1 of 22 in Douglas
4.5 of 5 bubbles 369 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Ascot Hotel
Ascot Hotel
#2 of 22 in Douglas
4.5 of 5 bubbles 338 reviews
0.4 mi away
Mannin Hotel
Mannin Hotel
#3 of 22 in Douglas
4.5 of 5 bubbles 144 reviews
0.3 mi away
The Empress Hotel
The Empress Hotel
#6 of 22 in Douglas
4.0 of 5 bubbles 559 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Palace Hotel & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Palace Hotel & Casino

Property: Best Western Palace Hotel & Casino
Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Ebookers, Odigeo, Priceline, Agoda, Traveltool, S.L.U., TripOnline SA, Cancelon and Evoline ltd so you can book your Best Western Palace Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing