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“Great Weekend Away” 4 of 5 bubbles
Review of BEST WESTERN Palace Hotel & Casino

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BEST WESTERN Palace Hotel & Casino
Ranked #8 of 22 Hotels in Douglas
Sunderland, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great Weekend Away”
4 of 5 bubbles Reviewed 14 May 2012

We stayed here as a couple for the weekend 5th May to 7th May, on B&B basis
for a friends wedding.
Our Room was not seafront but overlook the car park, which was fine for us, we live near the sea, so a sea view was not a major issue for us.

The room itself was very clean and very quiet, we had no noise from the nightclub below, as our fellow travellers could here. There was plenty of fresh clean towels, and the breakfast was good with a very good selection of either cooked English, cereal, toast, croissants, and fruit etc.
I would definitely return to this hotel, as its very central to the restaurants and clubs along the seafront.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Cinzano39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review, 16 May 2012
Thank you for your review of our hotel, and we are pleased to read that you enjoyed your short break on the island for your friends wedding. We are glad that you enjoyed the wonderful breakfast overlooking the picturesque bay, and do look forward to welcoming you back to the hotel in the near future.
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887 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (392)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Sunderland, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 10 May 2012

Stayed over the weekend. Rooms were smaller than i expected but the beach front location made up as the view was excellent. Bed comfy, although there was some noise from the nightclub. Staff excellent, Luke in the paragon bar and the staff in the pool. Pool was nice & warm, i also had a sauna all included in price. Breakfast was good - good choice & freshly cooked. Would return

Room Tip: seaview room worth the extra as they are slightly larger
See more room tips
  • Stayed May 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank linzileopard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review, 14 May 2012
Thank you for your review on Trip Advisor and for the great comments regarding Luke and the Health Club staff. We are pleased that you enjoyed the Health Club, and hope that you found it relaxing.

Thank you too for your comments regarding the lovely views and the great breakfast you had, and we do hope to see you back here again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
429 reviews
117 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed 9 May 2012

The rooms in this hotel are rather small and quite basic but with an outstanding view of the beach I believe this is the reason for the popularity. The staff were really helpful and friendly breakfast was good and being a stones throw away from Douglas city centre is fantastic. I would visit again and would recommend..

Room Tip: Make sure you get a seaview room.
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  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Globetrotter201026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review, 14 May 2012
Thank you for taking the time to review our hotel and for the favourable comments. We are very pleased that you enjoyed your sea-view room and the wonderful views that it offered of Douglas Bay. We are also pleased that you found the staff helpful and enjoyed the great breakfast.

We do look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colchester
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 7 May 2012

This hotel needs updating to rid it of it's 1980's decor. The bedroom was clean with lovely sea views.However there was a lot of loud music on the Saturday night which went on until the early hours.

The evening meal was a carvery ( in keeping with it's eighties feel) The salad bar looked good but was tasteless. The breakfast was very good ,plenty of choice although I am sure the scrambled egg that came with the smoked salmon on the a la carte menu was out of a packet.

This is a well situated hotel with pleasant staff. Just needs some updating with the decor and a revamp of the evening meal menu.

Room Tip: The rooms on the front obviously have a lovely sea view but they may suffer more from the noise of t...
See more room tips
  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ThelmaandLouise50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review, 8 May 2012
Thank you for taking the time to write a review on your recent stay at the hotel, and we are pleased that you enjoyed your room and the seaviews from it. Regarding the allegation that the scrambled egg was powdered, I can assure you that we only use fresh Manx eggs at the hotel. We have a policy of using fresh local ingredients where available, and this is the case with all eggs.

Thank you too for your kind comments regarding the staff, and we do hope to welcome you back to the hotel in the near future.
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London
Level Contributor
55 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 2 May 2012

Stayed here for two nights off-season, at the end of April. The building from the outside is very unappealing and the entrance, round the back in the car park, definitely needs some TLC, as does the reception area. I had a very bad check-in experience* (see below) but once checked in the room was actually very pleasant, very clean and, whilst not plush, it was functional. We were overlooking the car-park not the sea which would have been much nicer (but more expensive I guess). Breakfast was good, lots of choice with both a buffet and a choice of cooked to order. The service in the bar and the restaurant was very good, although the staff were all rather scruffy.
We did not use the casino but my partner visited the sports bar and said it was excellent.
This was very good value (£70 odd per night) and I would return.
* Check-in experience: It was a Sunday at 2pm. I waited for 5 mins with no one behind the desk and the phone constantly ringing, then a receptionist arrived, looked startled to see me and muttered 'where's my colleague' before answering a phone. She then proceeded to have a 15 minute conversation with someone querying a bill, while I stood there. Whilst her patience with the person on the phone was laudable, she seemed in no hurry what-so-ever to bring the conversation to an end. I was furious. Eventually I gave up and went to the bar and came back an hour later.

Room Tip: Ask for a room with a sea view.
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lindsay_williams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review, 4 May 2012
Thank you for taking the time to write a review on your recent stay in our hotel and we are pleased that you found the room comfortable and enjoyed a very good breakfast overlooking Douglas bay. We are sorry that your check-in experience was not as favourable as it could have been, but trust that you will find it back to its normal highly efficient process when you next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guernsey
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 1 May 2012

Stayed here Friday-Monday April '12, very busy hotel with lots of functions going on so very noisey too! People chat and run up the corridors with no consideration to others trying to get
some Sleep! But saying that Bedrooms clean, staff lovely, we had lovely receptionist and Luke
behind the bar was smashing! Other staff so nice, polite, and helpful. Decor a bit dated but
£70 anight bed and breakfast was a bargain as the breakfasts were lovely and sitting looking
out at Douglas prominade couldn't be better!

Room Tip: No floors escape the noise!
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bluebellGuernsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehotel66, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review, 4 May 2012
Thank you for your recent review on Trip Advisor and we were very pleased to read your favourable comments regarding the staff, and particularly Luke and the receptionist. We are also glad that you enjoyed the breakfasts. We are sorry that other guests were so noisy, and trust that on your next visit you will find it more peaceful.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochdale, United Kingdom
Level Contributor
123 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 23 April 2012

Stayed here for my stag do for two nights , on booking got a decent price and including breakfast , although we didnt request sea view we had the car park view !? so ask for this when booking as well worth it ! . The hotel has a lot to offer with a lot there on site . From the outside it needs a bit of a spruce up but no problems inside and the rooms are well presented and clean , although the shower in our room was a bit lack lustre !? but it was hot and did the job . overall we were happy , lovely breakfast help yourself ! always good for me, especially with a hangover ! . Nice hotel and a beautiful place . Will be visiting again soon thanks .

Room Tip: Ask for Sea View or end up with car park view !
See more room tips
  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vwnutant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Palace Hotel & Casino

Property: BEST WESTERN Palace Hotel & Casino
Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas

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