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“A shelter from the storm”

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Best Western Palace Hotel & Casino
Ranked #10 of 15 Hotels in Douglas
Reviewed 4 April 2013

The coldest weekend since 1962 but that did not interrupt a single thing in this comfortable warm hotel. Staff were very good and the restaurant was excellent. Breakfast offered the widest choice.
We were entertained in the bar and restaurant in the evening by a young lady and her harp. She sang beautiful lyrical songs. Our room had a sea view and balcony but gale force winds and snow made the view fascinating but not very inviting to sit outside.
We didn't use the casino but we did make great use of the pool, saunas and steam room. Excellent facilities. A great base for visiting the island.

Room Tip: A sea view room from the second floor up are best.
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  • Stayed: March 2013, travelled with friends
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Thank packer1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 5 April 2013

Thank you for taking the time to submit a review. We are delighted you enjoyed your stay with us and found our hotel warm and comfortable, despite the exceptional snow and bad weather. We are pleased you enjoyed our evening entertainment and were able to make use of our Health Club facilities. We look forward to welcoming you back in the future.

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880 - 886 of 1,061 reviews

Reviewed 2 April 2013

A comfortable, warm and friendly hotel on the main promenade in Douglas. Positioned towards the end of the prom means it's a reasonable walk to the "town centre" where most of the shops/restaurants/bars are located. Great sea view from my decent sized room on the fourth floor. The hotel would seem to attract weekend revelers who woke me up on several occasions in the middle of the night. Some colleagues also had disturbances from the function rooms so make sure your room is fourth floor (the top) and positioned away from the function area and the lift access. Good bar and restaurant food but the staff struggled to cope at busy times.

Room Tip: Top floor with sea view not too close to the lifts
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  • Stayed: March 2013, travelled on business
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Thank Colin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 5 April 2013

Thank you for taking the time to submit a review following your stay with us. We are pleased you found our hotel "comfortable, warm and friendly" and you enjoyed our wonderful sea view. We look forward to welcoming you back in the future.

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Reviewed 29 March 2013

The hotel is good, with most of the staff helpful and friendly, but for a few in the paragon restaurant in particular the worst by a far is veronica, it is not the customer fault if you are late for work, when you do turn up do some work it might help. The food for dinner is poor (more like yates, than 4 star hotel) and breakfast at best is ok.

  • Stayed: March 2013, travelled with family
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Thank Andy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 5 April 2013

Thank you for your review of our hotel. We are sorry that we did not fully meet your expectations and we have noted your comments and will review and address these where possible. On the plus side, we are pleased you thought our hotel was good and our staff helpful and friendly. Thank you.

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Reviewed 29 March 2013

Hotel is in a central position with parking. It's very clean and staff are very hard working , friendly & wonderful. If you need anything they will do their best to get it for you. The rooms were wery warm and comfortable.
Our room was at the back of the hotel so we did not have a view, but one thing which we had it was peace and quiet. We slept really well.
Meals are good and the locally sourced sausage is really delicious ( I don't usually eat sausages ), but I really enjoyed them for breakfast.
Unfortunatelly when we were there Isle of Man was hit by cold spell and snow so the dining room was on a cold side. I felt sorry for the staff on the reception as that area was especially freezing, they could have done with the porch so the icy wind would not blow directly, every time the door was opend.
I think the hotel it's a good value for money.

  • Stayed: March 2013, travelled on business
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Thank Explorer4Ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 5 April 2013

Thank you for taking the time to review your stay with us. We are delighted you found our staff friendly and hard working and your room clean and comfortable. We try to source as much of our food as we can from local produce and the sausages are particularly good! We look forward to welcoming you back in the future.

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Reviewed 26 March 2013

Hotel in great position on front overlooking sea,room was clean and well equiped,meals were good especially breakfast with good quality produce with a lot of local produce reccomend the local sausage.Staff were helpfull and friendly.
Only complaint was the excessive noise when you are given a room on the second floor in the range 218-226 as you are next to the heating/ventilation system.

Room Tip: front rooms overlooking sea are best
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  • Stayed: March 2013, travelled as a couple
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Thank eric501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 28 March 2013

Thank you for taking the time to submit a review following your stay with us. We are pleased you found your room clean and well equiped and our staff helpful and friendly. As you say, we do make a point of using as much local Manx produce as we can and thank you for your comments. We look forward to welcoming you back in the future.

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Reviewed 19 March 2013

The hotel is nice and central on the Prom. The room was very clean, well stocked, and comfortable.
The staff were fantastic, friendly, attentive and knowledgeable about the area and what was on.
Unfortunately, our room (218) was above the nightclub, and we were kept awake by the music until well after 03.00. Then, due to being at the rear, and overlooking the vehicle entrance, we were then subject to the people leaving arguing about who had booked what taxi, and for how many.
This was with the windows shut, as when we did open them, the noise from the industrial size air conditioning units directly below our window was too loud to let us sleep anyway.
The price of two standard glasses of Rose was £11.90.
I'm sure the rooms facing the sea and the promenade are much more relaxing, but I won't be visiting again to find out.

Room Tip: Ask for a room at the front of the hotel, and NOT anywhere above the nightclub.
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  • Stayed: March 2013, travelled with friends
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Thank StevenSantravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 20 March 2013

Thank you for taking the time to review your stay with us. We are pleased you found your room clean and comfortable and our staff attentive and knowledgeable. We are sorry to hear that you were kept awake by the noise of a function and we have noted your comments accordingly.

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Reviewed 18 March 2013

We had a lovely room with a sea view. The staff were great and the restaurant was lovely with really good food. The pool etc was really enjoyable.

The only problem was that we couldn't sleep due to the noise from the disco. We were on the top floor so I don't think that you could get any further away from it! Our friends stayed at the back of the hotel and they were also kept awake by it. On the last night of our stay they had a party and their noisy guests woke anyone who had managed to get to sleep at about 4am.

Sorry - they need to decide whether they are a hotel or a nightclub!

Room Tip: go somewhere else
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  • Stayed: March 2013, travelled with family
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Thank Annette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 19 March 2013

Thank you for taking the time to review your stay and for your comments regarding your room, our food and great staff. We are sorry that you experienced problems with noise - we have noted and will review your comments. Thank you for staying with us.

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Additional Information about Best Western Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range: £45 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

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