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“Not bad at all”

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Best Western Palace Hotel & Casino
Ranked #8 of 22 Hotels in Douglas
Birmingham, United Kingdom
1 review
“Not bad at all”
Reviewed 29 May 2013

When we arrived at this hotel we were a bit disappointed with the dated external appearance - could do with some maintenance and a lick of paint. However, the hotel was actually very good. It was a bit dated in places, but clean and comfortable and had excellent facilities/amenities. Overall the staff were friendly and helpful (although we did overhear a conversation between 2 receptionists criticising another member of staff, which wasn't very professional). We had a sea view room overlooking the bay which was a fantastic view, and the room was very clean and in good condition. The Paragon bar & restaurant were reasonably priced and generally pleasant, and the breakfast was fantastic. The main meals and bar snacks were also good, although the carvery was a bit pricey (but very nice too).

The only frustration we had was with the internet access - the wireless reception was near to useless (even when we sat right near to the wireless router in the bar), and the lack of wireless in the room was annoying - we, and many other guests, use iPads which can't make use of the cabled internet facilities in the rooms and so rely on wireless technology. In this day and age with increased use of mobile devices, it would not be unreasonable to expect a better wifi service.

Overall, we were very happy with this hotel and its facilities, and would definitely stay again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank smudgieboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 31 May 2013
Thank you for taking the time to write such a comprehensive review following your stay with us. We are hoping to start some renovation work to the external appearance of the building in the near future which hopefully will address your comments. We are pleased you found the hotel clean and comfortable, with excellent facilities/amenities. We have noted your comments with regard to internet access. We look forward to welcoming you back again in the future.
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942 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (406)
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English first
Cheshire
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 May 2013

Hotel clean service very good outside of hotel could do with painting. A bit of a walk to shops. Overall a good hotel, comfortable rooms dining room service very good. Casino staff also very helpful. No complaints.

Room Tip: rooms at front have a sea view rooms at back just view of car park
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fourwire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 28 May 2013
Thank you for submitting a review following your stay with us. We are pleased you found your room clean and comfortable and our staff helpful. We look forward to welcoming you back again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 May 2013

Forced by bad weather to stay over in Douglas for a day and booked in here.

Pleasantly surprised.
Room was very clean, comfortable and well appointed, although a little dated in décor.
I paid extra for a sea view room - it was worth it. However, rooms overlooking the sea also overlook the Promenade - which can be noisy - but it didn't bother me.

Ate in the Bar - good bar food, good value.

Hotel is located a good walk (a brisk 10 to 15 mins) down the Promenade from the town centre - which is both good and bad. The walk along the Promenade is wonderful, especially when the tide is coming in.

Would definitely consider staying at again.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Blue_Quill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 22 May 2013
Thank you for submitting a review following your stay with us. We are pleased you found your room "clean, comfortable and well appointed" and our bar food good value for money. We look forward to welcoming you back again in the future.
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edinburgh
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 May 2013

The hotel has seen better days as a Hilton and is now a Best Western.

The worst that can be said is that it is a bit tired in places and could do with some money spent on it.

That said, the room (ours faced the sea and had a 'sort of' balcony), were clean and comfortable.

We were on a 3 night Bed breakfast and eve meal deal,.. the food was excellent for the money and served with a smile.

Breakfast is a hot buffet style and couldn't be faulted.

A big bonus is the parking and leisure centre.... the casino is great if you don't mind saying goodbye to a few quid!!

Overall the staff were great, with the exception of reception...

Don't expect them to smile a lot or, answer the phone.
Don't expect them to phone you back when you do get through and ask a question (3 times!!!)
Don't expect them to get your bill correct
And...don't expect an apology when they find the have added a couple of other peoples bar tabs to your bill!!

Anyway...rant over, on balance, I would recommend the hotel!

Room Tip: Go for a sea facing room, and...check your bill!!
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pitliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 20 May 2013
Thank you for taking the time to submit a review following your stay with us. We are pleased you found your room clean and comfortable and our food excellent value for money. We are shortly to embark on improvements to the hotel which will hopefully address your comments. We apologise for the problems you encountered at our Reception and will look into this matter on your behalf. We are pleased on balance you recommend our hotel and look forward to welcoming your back again in the future.
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Deeside, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 May 2013

We stayed for 3 days, we had read the reviews and were a bit worried about what the hotel
would be like. The staff were very helpful and Marcus out of the restaurant went out of his way
to make sure we got a table by the window at meal times.The food was lovely and presented very well The pool was very clean and great after walking all day.The bed was comfortable. We didn't go to the casino. Overall we were very happy with our stay.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holidaymaker256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 14 May 2013
Thank you for taking the time to submit a review following your stay with us. We are very pleased you had an enjoyable stay with us and found our staff helpful and our food "lovely and well presented". We look forward to welcoming you back again in the future.
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Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 May 2013

Considering I paid £75 per night (inc breakfast), the room was clean and comfortable. The breakfast was very good with a wide selection of the usual traditional 'Full English' as well as fresh fruit etc.

Staff are friendly and helpful.

The negatives are that the building and decor is dated and in desperate need of a re-furb.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DGna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 13 May 2013
Thank you for your review. We are pleased you found your room clean and comfortable and our staff friendly and helpful. We are shortly to commence some refurbishment work to the hotel which will hopefully address your negatives. We look forward to welcoming you back again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, United Kingdom
Level Contributor
141 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 10 May 2013

A shabby looking place in financial difficulties (according to the local paper when I was there, now being propped up by the local govt) but honest, clean and does what it say on the tin. Great value for money, even better breakfast, natty little gym with cardio room, weights room and pool. But looks like a Butlins and once inside it all gets better. Very happy with my stay. Casino cool as well. Made to feel welcome.

Room Tip: Pay the little extra for the sea view.
See more room tips
  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Smallcar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 13 May 2013
Thank you for submitting a review following your stay with us. We are pleased you found your stay "great value for money" and that you were made to feel welcome.

We are shortly to commence works to refurbish parts of the hotel and hopefully this will address your comments. We look forward to welcoming you back again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Palace Hotel & Casino

Property: Best Western Palace Hotel & Casino
Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

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