When we arrived at this hotel we were a bit disappointed with the dated external appearance - could do with some maintenance and a lick of paint. However, the hotel was actually very good. It was a bit dated in places, but clean and comfortable and had excellent facilities/amenities. Overall the staff were friendly and helpful (although we did overhear a conversation between 2 receptionists criticising another member of staff, which wasn't very professional). We had a sea view room overlooking the bay which was a fantastic view, and the room was very clean and in good condition. The Paragon bar & restaurant were reasonably priced and generally pleasant, and the breakfast was fantastic. The main meals and bar snacks were also good, although the carvery was a bit pricey (but very nice too).
The only frustration we had was with the internet access - the wireless reception was near to useless (even when we sat right near to the wireless router in the bar), and the lack of wireless in the room was annoying - we, and many other guests, use iPads which can't make use of the cabled internet facilities in the rooms and so rely on wireless technology. In this day and age with increased use of mobile devices, it would not be unreasonable to expect a better wifi service.
Overall, we were very happy with this hotel and its facilities, and would definitely stay again.
- Official Description (provided by the hotel):
- Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more less
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- Also Known As:
- Best Western Palace Hotel Douglas
- Best Western Palace Hotel And Casino
- Hilton Hotel Douglas
- Hilton International Douglas
- Hilton Douglas
- Douglas Hilton
- Best Western Palace Hotel & Casino Isle Of Man/Douglas