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“We really enjoyed our week's stay” 4 of 5 bubbles
Review of BEST WESTERN Palace Hotel & Casino

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BEST WESTERN Palace Hotel & Casino
Ranked #8 of 22 Hotels in Douglas
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“We really enjoyed our week's stay”
4 of 5 bubbles Reviewed 20 August 2013

After reading other people's comments, it was with trepidation that we went to stay at this hotel for a week. However, we were very pleasantly surprised - and relieved - as we encountered nothing but helpfulness and good, friendly service. The one downside was the noise from the car park (which our room overlooked) at 7 o'clock each morning when the Corporation lorries came round to collect the glass, etc, and from the generator, but at least we were awake early for the breakfasts which were excellent, as were the health club facilities, but the wi-fi was problematic during our stay and the maximum number of users had already been reached each time (1) it was working and (2) we wanted to use it but we understand that an overhaul is on the cards in the very near future. All in all though we had a great stay and would recommend this hotel, but probably with a seaview room. HD&AG.

Room Tip: Seaview rooms would probably be quieter but are more expensive.
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  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hazel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review, 22 August 2013
Thank you for taking the time to submit a review following your stay with us. We are delighted you enjoyed your week with us and that you found our staff helpful and friendly. We apologise for the problems you encountered with the wi-fi.....as you mentioned, this is very shortly to be upgraded. We look forward to welcoming you back again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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887 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (392)
Date | Rating
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English first
Petersfield, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 16 August 2013

We stayed at the best western for 2 nights to attend a friends wedding. We chose it as there were other friends staying, it was quite central and cheaper than some other hotels. For this reason I wasn't expecting luxury. However we did pay extra for a deluxe room, and I would hate to see the standard rooms!
Outside the hotel is a dismal 70s concrete catastrophe! The room itself was very clean but a bit on the dated side. We had a great view over the promenade but inside the shower was very weak and the plug wasn't working in the bathroom meaning the sink filled very quickly if you used it. There was a lack of air conditioning and the hallways were very hot. On the plus side the breakfast was lovely, but not good enough for me to recommend the hotel to anyone!
Our friends room had a toilet that didn't work for 2 days, and after reporting it to staff it still wasn't fixed so i feel we got off lightly!

  • Stayed August 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Lollyw31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 14 August 2013

This is the first review I have ever written, and the reason for writing this review is simply to highlight to travellers the sheer shock of paying a premium rate to stay in such a shoddy hotel.
1. There is no air conditioning, so if it's hot you simply cannot breathe in the room. 2. It was filthy. 3. The furniture is all marked and stained. 4. the rooms are tiny. 5. The windows are filthy. 6. The paint work is crumbling away, especially around windows. 7. No double glazing therefore the noise from the streets, especially the constant trotting of horse hoofs, is not dulled. 8. As soon as you walk in it smells like a brewery due to the casino and bars. 9. The bathroom was missing the toiletries and to top it off, no power, called for service was told on the way, an hour later I went to find someone only to find a guy who was just standing in reception, and when asked about my room he simply said, oh sorry I forgot I was meant to come up... At over a hundred pound for the night I have stayed at far superior, cleaner and more modern travel lodges. Disgusting place. Completely ruined our weekend.

Room Tip: Don't stay there, find somewhere else.
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  • Stayed July 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tasha D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northumberland National Park, United Kingdom
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 bubbles Reviewed 13 August 2013

Have just had a week in this hotel having been to four best western hotels before, Canterbury, Hull and Scotland was really looking forward to this trip which was planned at the last moment. But was so disappointed with this hotel, the carpets are dirty at reception and the front entrance. Its dark and dismal looking inside, with only one lift working. I have to say when you compare it to the other best western hotels this hotel is run down. Bedrooms ok clean but small. We paid just over £1000 for a sea view room with the ferry crossing and the car for the two of us. From the 5th August to the 11th 2013. Then to find other people had travelled by plane and been given free wine every night for £600 was no joke.

The staff are nice and helpful and the food is ok but the same most nights. It has really put me off best western hotels; I can tell you. Its sister hotel is wonderful, the Norman Wisdom bar is fab and the whole place is clean and fresh looking, I would suggest you shop around as much better places can be found. It will be a long time before I go to another best western hotel that’s for sure. this is a 2/3 star hotel

Room Tip: top floor sea view
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  • Stayed August 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank R a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moville, Ireland
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 13 August 2013

we stayed at above hotel on above dates.we had 3 seaview rooms on 2nd floor.bedrooms were small but adequate but all the carpets would need to be thrown out as were very dirty and smelly.we had to keep patio door open all the time when we were in rooms.bathrooms were ok but tiny.at breakfast we got one half slice of toast each and when we asked for more were told to eat what was there first treated like children.otherwise the breakfast was ok.reception staff were quite friendly when there but noticed reception left unattended a lot.there was absolutely no information for tourists available at reception -no brochures of any kind.one lift was out of order for the entire 4 days.all carpets at entrance of hotel were filthy.certainly not a 4 star hotel.more like 1 or 2.would not stay at this hotel again.never saw a sign of manager at any time.

Room Tip: go to another hotel
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  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 13 August 2013

We stayed here from Wednesday 7th August until Monday 12th August for a friend's wedding and mini-break.

There are all sorts of surcharges for sea view rooms, deluxe rooms or the Derby suite. We opted for a standard room without breakfast. Our room on the 4th floor was served by one lift (the other remained out of use for the total of our stay). The room itself was compact but a spacious bathroom with black tiles and a good assortment of towels that we changed daily. Our window faced the large car park (however it captured a lot of the day's sun towards the afternoon.)

The staff that changed the bed linen etc were very efficient however perhaps they should consider the noise they make on the corridor. A few times I was woken by them shouting to their colleagues. They were friendly.

In the evening of the first night there was an argument which escalated to the main reception and car park and lasted for nearly 2 hours when the police were finally called around 2am. Due to the arena like design of the buildings, any sound made in the car park reached all the windows and often seemed very loud. This was also the case on the Saturday evening after some gentlemen were ejected from the newly opened club and then took to kicking cars as they left. This, again, provided us with an unsatisfactory night's sleep.

There was a also a new nightclub opening on the Saturday. This generated a lot of noise as well as some incredibly drunken and intimidating behaviour for guests of the hotel. The management seemed to accept that the club would be noisy but if it is preventing the hotel from fulfilling its more important requirement then it needs to be altered.

We complained about the lack of sleep on the Saturday and were reimbursed our 85 quid (we had a standard twin room, no breakfast.)

Majority of staff are friendly, especially Ed in the Casino, and the guy behind the Paragon bar on Wednesday evening. Avoid the bingo place - they seemed disinterested in me as a guest of the hotel, breaking conversation with me to deal with a regular. Very rude.

Room Tip: Choose another hotel. A sea view could be nice but the noise of the weekend could disrupt your sleep...
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  • Stayed August 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jack_dylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review, 14 August 2013
Thank you for taking the time to submit a review following your stay with us. Your comments are helpful and we will review the points you have raised. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ramsbottom, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 12 August 2013

I have just spent 3 nights in the Palace whilst working at the Royal Manx Show, 8th-10th Aug, the hotel is supposed to be 4 star but that is over rated!! Whilst the rooms are ok (i had a double/sea view room) they are no better than a Travelodge or Hoiday Inn and i paid £100/night which didn't include breakfast! Unfortunately my room (although on the 3rd floor) was right above the hotel nightclub entrance which had shrieking females and shouting males outside it until silly o'clock and the music from the club vibrating through the room. I visited other hotels on the front whilst i was there and it is safe to say i will be looking at these for my next business trip to IOM.

Room Tip: You do get excellent views with a Sea View room but wouldn't recommend them for a weekend stay w...
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  • Stayed August 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Deb M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Palace Hotel & Casino

Property: BEST WESTERN Palace Hotel & Casino
Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel Douglas
Best Western Palace Hotel And Casino
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas

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