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Best Western Palace Hotel & Casino
Ranked #10 of 15 Hotels in Douglas
Reviewed 15 September 2013

I booked this hotel about 9 months in advance as we wanted to attend the TT classic race. Afterwards, I read some of the reviews and was concerned enough about the noise complaints to try booking another hotel (all were taken). But we arrived with high hopes and got a nice, clean room with a beautiful view of the bay. Neither of us had any problems with the décor, which was not modern, but clean and serviceable. The reception staff were very gracious and accommodating with directions and bus schedules. However, I must agree with previous reviews about the noise from the nightclub. Our first night was cool enough that we could manage with the windows closed but the vibration from the music and the shrill voices from the smokers outside went on until after it closed at 3:30 AM! The next night was even worse as the room was too warm without the windows open. Our only hope was the following night was a Sunday, but unfortunately, due to a bank holiday, the night club was open that night also. However, we finally thought to ask the front desk for an electric fan, and they went out of their way to find one and bring it to the room. This made all the difference, and satisfactorily drowned out the sound for a decent night's sleep. However, in the spirit of honesty, I will mention that the mattresses were old spring versions that creaked with every movement. On the plus side, I will again mention the warmth and efficiency of the staff, and the room service breakfast was quite nice. I really wanted to like this hotel and give a good review , but truth be told, I will book elsewhere for our next visit.

Room Tip: The sea view room had a lovely view but was right above the night club entrance and very noisy.
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  • Stayed: July 2013, travelled as a couple
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1  Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 13 September 2013

Our stay was a birthday treat for my wife. I booked the Palace Hotel as it had all the facilities we needed swimming pool, spa, gym, casino etc. On our arrival first impressions where disappointing the reception area's looked tired and stuck in the 1970's. As our stay evolved the room we were given also looked a little tired but had a fantastic view over Douglas bay from the balcony which was a little small as you could not put seating out their. The room was very clean and serviced to a high standard each day. Food, staff and service were excellent. Overall our stay was enjoyable it was just the décor that let the hotel down not quite the 4 star as advertised. All said we would stay again.

Room Tip: a sea view well worth the extra cost
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  • Stayed: September 2013, travelled as a couple
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Thank stevec333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 17 September 2013

Thank you for taking the time to submit a review and we are pleased you enjoyed your stay with us and found your room clean and the food and staff excellent. We are hoping to start some refurbishment of the hotel in the not too distant future which should hopefully address the areas you mention. We look forward to welcoming you back again in the future.

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Reviewed 10 September 2013

Spent my birthday weekend here with a friend. Well located, and although the weather wasn't that kind to us, our sea view rooms with balcony gave a good view of the beach.
We didn't try the room service, but the first night we had a wonderful meal in the main restaurant. Though we were a little confused as a waiter/waitress takes your order for drinks, but until we asked it was not explained that the meal itself is semi-self service - the meat is added to your plate by a cook, vegetables, potatoes, etc. you add yourself - and we sat at the table for a short while before we saw anybody to ask. We also did not notice the deserts - also self service - as they seemed to be in a separate cabinet away from the cooked food.
Breakfast was similarly confusing, as there was self service, but also other dishes that you could order if you could get the attention of a waitress. That being said, the poached eggs were excellent.
The rooms were spacious and a very good standard, though I always hate the way that hotels always seem to tuck the bedsheets so tight on the bed it takes a few minutes to loosen them enough to get into bed and be able to move around to get comfortable. The door to the balcony was not particularly well sound proofed either, as almost everything from outside could be heard.
A lovely hotel and worth while for a good weekend overall, despite being woken suddenly at 3 am by the fire alarm and having to evacuate the building for about 1/2 hour on our last night.

Room Tip: If available, try to book a room with a sea view, we were on the 4th floor with a great view.
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  • Stayed: September 2013, travelled with friends
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Thank 48Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 12 September 2013

Thank you for taking the time to submit a review. We are pleased you found your room spacious and to a very good standard. Thank you for your constructive feedback regarding the restaurant - we will review your comments and address where possible. We look forward to welcoming you back again in the future.

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Reviewed 9 September 2013

Have stayed at the Palace every year for the last 5 years to attend the Isle of Man Classic. The hotel has really taken a turn for the worse in the last 12 months.

Our room was a converted single bedroom, with a double bed crammed into a space so small they couldn't fit bedside tables on both sides!

The hotel is starting to look very shabby and the service has taken a horrible turn for the worst from reception right through to the restaurant / bar which were understaffed throughout our stay.

For those on a single night package deal, you might find this hotel OK, but for those that have visited and appreciated this hotel in the past, its decline is very disappointing as it is now well short of a 4 star hotel.

  • Stayed: September 2013, travelled with family
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1  Thank jerryhawker27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

This is undoubtedly the worst hotel I've stayed in that claims four stars. I'd give it two. The place is dirty and shabby - sticky, black-stained carpets in the reception area give the first indication of the total lack of interest and attention to detail. Only one of the two elevators was actually working during the 6 days I stayed there. The reception staff didn't seem at all concerned, nor were they remotely helpful or friendly in general. There are two cash dispensers on the ground floor - neither working. The rooms was cramped and the bathroom dismal - the WC is about 4 inches away from the edge of the bath with virtually no space for one's legs.

Breakfast is basically fried stuff. There's an absolutely minimal choice of anything healthier.

On the positive side, the location is convenient at about 10 minutes walk to the town centre and there is cable internet connectivity in the room (and wifi in public areas). Not an enjoyable place to stay.

Room Tip: does the hotel have one?
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  • Stayed: August 2013, travelled with friends
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2  Thank UkMarlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2013

I stayed at this hotel with a coach party 1st - 5th sept, and after reading the latest reviews was a little concerned, how wrong i was, ok it is showing signs of tiredness and maybe more a 3 star than 4 stars on that front. After a smooth check in of 32 people by the friendly staff, i was again surprised by the rooms, clean tidy and comfortable, the next surprise was the excellent quaility and choice of food, The staff were always friendly and helpful in fact one of my passengers needed a trip to hospital and one of the staff members took them on two occasions to the local hospital. if your thinking of staying at this hotel in the future dont be put off by the negative comments, I stay in many hotels europe wide and this place is fine.

Room Tip: I stayed on 3rd floor very quite.
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  • Stayed: September 2013, travelled with friends
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Thank Dbrad2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 9 September 2013

Thank you for taking the time to submit a review and for your positive feedback. We are pleased you found your room clean and comfortable and our staff always friendly and helpful. We look forward to welcoming you back again in the future.

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Reviewed 7 September 2013

If you don't have high expectations this hotel will provide all your needs. First the good stuff - Goo value, clean rooms, nice breakfast, easy parking, good location, friendly staff, a pool, sauna, fitness club, night club, bar, restaurant and casino all on site. The not so good - the rooms are on the small side, storage for clothing is only sufficient for shortish stays, building is dated and the bins at the rear of the hotel are emptied noisily before 7am each morning. If we were to go back to Douglas we'd still consider staying here.

Room Tip: A sea view might negate the noisy early bin clearing, but you may suffer some road noise instead.
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  • Stayed: September 2013, travelled with friends
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Thank Malwordsworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 9 September 2013

Thank you for taking the time to submit a review. We are pleased you found your stay good value with your room clean and our staff friendly. Thank you for staying with us and we look forward to welcoming you back again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range: £44 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

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