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“Acceptable overall”

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Best Western Palace Hotel & Casino
Ranked #9 of 17 Hotels in Douglas
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Acceptable overall”
Reviewed 4 January 2014

Hotel is now almost 50 years old, and does not meet current expectations in some areas. Location is great, with good sea views. Restaurant food, service and value are very good. Own parking area which is a major asset, although car park surroundings are bleak. Casino and Health Club available.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 6 January 2014
Thank you for your review and for your comments. We have a number of areas scheduled for refurbishments this coming year which will hopefully address your comments. We are pleased however that overall you found your stay good value and we look forward to welcoming you back again in the future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (414)
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English first
Nantwich, United Kingdom
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 1 January 2014

This was our second visit to the hotel and it was warm and comfortable during some really bad weather. The rooms are well appointed although not over-large but the bathrooms are on the small side. Good breakfast with excellent choice of fresh fruit and the swimming pool in the health club is a bonus. The reception area of the hotel currently looks very tired and is in serious need of an update but the rooms compensate for this.

Room Tip: Well worth paying extra for a sea-view room.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colstongal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 2 January 2014
Thank you for submitting a review following your recent stay with us. We are pleased you found your room well appointed and enjoyed our breakfast offering. We look forward to welcoming you back again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 23 December 2013

This review is about the Christmas party night Friday 20th more than our overnight stay. It was our office party and we had a ball! The food provided was excellent, faultless and good value considering there was wine on the tables and music till the early hours. Well done and see you next year!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patsyc0611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 30 December 2013
Thank you for your review following your Christmas party night. Thank you also for your comments regarding the excellent food ....we will pass these on to our Chef. We look forward to welcoming you back in 2014 and wish you all the best for the coming year.
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United Kingdom
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 December 2013

This was my first actual stay at the Palace, I will list the small negatives then finish with some positives. I was there for a Christmas work function.

1. On arrival not one member of staff could tell me where the function was - they only have a few function rooms.
2. On arrival would have been nice to be told what time and where breakfast was, I had to ask. Granted a small point, I guess I'm used to this from staying at other hotels.
3. I think most people use tablets but only one place to use these, and I'm sure my 'black folder' didn't contain the username and password, or adequate details of breakfast venue. Again small points.
4. On arrival for breakfast was shown to a table and asked if I wanted tea or coffee and toast - that was it. I had to ask the people next to me what I should do. One point - do not put bone-dry black pudding out for breakfast service! There were a couple of housekeeping issues and the front staff were given my list. Again really nothing major.

Good points. Room was clean, comfortable and had everything I needed. Nothing luxurious but more than adequate. I was on the 4th floor in a twin room so didn't really suffer from any real noise, apart from a few rowdies just before 04.00am. I'm a light sleeper. It wouldn't put me off staying and it was great value for money. Why would you drink and drive at Christmas...no contest.

Room Tip: Room on 4th floor best for limited noise - in my opinion.
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SSpud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 10 December 2013
Thank you for taking the time to submit such a comprehensive review. All feedback, whether negative or positive is absolutely vital to us - it is only by such feedback that we can learn from our mistakes and provide a better service. Your comments have been noted and will be reviewed. On the plus side, we are pleased you found your room clean and comfortable and good value for money. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
93 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 December 2013 via mobile

First impressions good -genuinely friendly receptionist made me feel welcome and acknowledged my best western gold card. Room was clean and well maintained with good sundries-ie tea coffee hot chocolate and generous sized toiletries it also had a sea view. Ordered steak from the room service menu it was riveted quickly cooked beautifully (well done chef!) breakfast was equally good and service was quick pleasant and friendly-one small point it is difficult to be seen by the staff from the restaurant entrance at breakfast time -as it is a bit of a blind spot for them moving the entrance desk so the busy waiting staff can see queuing guests may be a good idea. Check out was equally simple and effective.impressed in all areas especially the genuine friendliness of all staff

Stayed December 2013, travelled on business
Helpful?
Thank Luckykins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palacehoteliom, Manager at Best Western Palace Hotel & Casino, responded to this review, 6 December 2013
Thank you for taking the time to submit a review and thank you also for your very positive feedback, especially with regard to our "friendly staff". We look forward to welcoming you back again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Palace Hotel & Casino

Property: Best Western Palace Hotel & Casino
Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Douglas
#3 Luxury Hotel in Douglas
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

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