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Best Western Palace Hotel & Casino
Ranked #10 of 15 Hotels in Douglas
Reviewed 3 July 2014

Yes the well priced rooms are not large but if you are going for a holiday you would ask for a larger room with a sea room which would also cut out the noise to the rear, It was the Scooter convention with bikes parked out the back but we knew that before we went - for bowling not biking, Food is excellent as is the service. For the young at heart there is a night club, for the less young a very good piano bar playing music for all taste even a version of Madness songs on request. The Casino is good entertainment if you don't take it seriously and I am sure provides a good night out for hardened gamblers. These three attractions are open till late 5a.m. casino and club but I never heard any noise in the room other than early morning bikes. I thought that the hotel while a little old fashioned was well maintained in the areas I was in but can't comment on all the rooms, Breakfast was first class with a great choice and as you are right on the prom you can walk it off with a good brisk walk, Good choice of drink in the bar and prices no dearer than city centre on the mainland. Check the price read the reviews and make your choice but we got what we paid for which was an excellent price and no complaints from 20 guys aged from 30 - 70 so it can't be that bad.

Room Tip: Obviously sea front gives great view and cuts out the car park - suspect that there are always bikes...
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  • Stayed: June 2014, travelled with friends
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Thank JimJ57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 8 July 2014

Thank you for taking the time to submit a review and for your comprehensive feedback. We are of couse delighted you enjoyed your stay with us and thank you for your comments regarding our food and service. We look forward to welcoming you back again in the future.

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700 - 706 of 1,044 reviews

Reviewed 3 July 2014

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western GB
Thank thekentishtraveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 4 July 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 July 2014

We stayed here from 26th June to 30th after recently retiring. We have stayed many times when it was the Hilton and when it first changed to Best Western. Unfortunately it's gone down hill dramatically. We were in room 303 which was great directly out of the lift into the room no long walk up the corridor which was a bonus. However the net curtains which are normally at the windows gone, after asking about this we were told some rooms have them others don't this meant close the heavy curtains when getting changed. The mattress's on both beds have seen better days with the noise of springs ringing out when ever you moved. Hypnos mattress in Premier Inns can't be beaten take note Best Western. The was evidence of food on the carpet so the room hadn't been cleaned well from the previous occupants. The food in the bar area was reasonable but it states hand cut chips on the menu I think not but a plate full of scraps! My wife had pate and her comments were bland and resembled a cheap supermarket product. To top it all out of the 4 days stay we were evacuated onto the car park in the morning due to the fire alarm going off. Why, because a new toaster had been installed, come on guys toast burns why place it near a smoke detector for christ sake. I went for a chill out and what do we get a very noisy alarm sounding out and being ordered on to the car park TWICE. I appreciate safety is paramount but this was burnt toast on two days!!!!! A letter of complaint will follow this review.

  • Stayed: June 2014, travelled with family
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Thank mykizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 4 July 2014

Thank you for taking the time to submit a review following your stay with us. We are sorry that we did not fully meet your expectations on this occasion. We do have a planned programme for replacing the mattresses in our rooms, and will review room 303 as a matter of priority. We are sorry to hear your comment regarding the room's cleanliness and will again address this as a matter of priority. With regard to the fire alarm, again please accept our apologies. I have spoken to our Health and Safety Manager this morning who has confirmed that the sensor heads on the detector have now been adjusted. In addition, in view of the fact that the restaurant is fully manned the detector has been changed from a smoke detector to a heat detector. The self service toaster is a new addition to the restaurant and regrettably came with a few teething problems; with the new measures now in place we trust such "false alarms" will not reoccur in the future. Please feel free to contact our Group Hotels Manager, Mr Robert Duncan, on robert.duncan@palacehotel.co.im should you have any further issues. Once again please accept our apologies for any inconvenience caused.

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Reviewed 30 June 2014

Stayed here in June 2014 as part of a party of 12 guys over for the scooter rally. We had a variety of room combinations and can confirm that the other reviews here regarding noise at the rear of the hotel are accurate. I had a single occupancy sea view room on the 4th floor and found it excellent. The room was not large, but adequate and the decor, fixtures and fittings were all fresh and in good order, the sea view priceless. Inclusive breakfast was very good, with attentive staff, I ordered from the menu kippers with poached eggs and they were fantastic quality and presented beautifully. We also ordered bar good one evening and found this very reasonable with pub grub prices and restaurant quality. The health club facilities are available to residents and are comprehensive and well maintained although the hot tub was out of action at the time of our stay. My only criticism relates to check out, many visitors will be leaving on the early ferry which means they leave before breakfast is available, the hotel information shows that a room service continental is available from 6a.m. which is also too late, we found out afterwards that you can request an earlier room service but didn't try it so can't comment on how well this arrangement works. My suggestion would be that the hotel offer an early Holiday Inn Express style continental for those leaving on the 7.15 ferry. They have after all had your money for this meal which they aren't providing.

Room Tip: Rooms on the sea view side do not suffer from late night disturbance, or A/C noise
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  • Stayed: June 2014, travelled with friends
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Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 1 July 2014

Thank you for taking the time to submit a review and for your comprehensive and fair feedback. As I say to many of our guests, such feedback is always welcome and enables us to review our procedures to meet our customer's needs. Thank you for your comments regarding your "excellent" room and our "attentive" staff. Your feedback regarding an early "contintental style breakfast" has been noted and will be reviewed. Thank you for staying with us and we look forward to welcoming you back again in the future.

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Reviewed 30 June 2014

The staff in this hotel more than make up for the poor state of the Hotel in general. My wife and I decided to stay here on our 40th anniversary. Thank goodness for excellent food and the friendly staff, the manager had not even the guts to reply to my email sent to him over a week ago.
On reception a young lady called (Jo) made our short break worthwhile what a treasure probably one of the best receptionist we have ever dealt with on our worldwide tours ********

Food was really good and prices reasonable as well.
What a disaster the room had grubby carpets and curtains, really in need of a complete refurbishment ! to call this a four star hotel is a farce and we had upgraded to a double deluxe room what are the others like ?????

  • Stayed: June 2014, travelled as a couple
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Thank CowanFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 1 July 2014

Thank you for taking the time to submit a review following your stay with us. On the positive side, thank you for your comments regarding our friendly staff and good food. We are however very sorry to hear that we did not meet your expectations regarding the cleanliness of your room - please rest assured that we will look into this as a matter of urgency. Regrettably we have been unable to trace an email from you and would ask that you kindly re-send this to our Group Hotels Manager, Robert Duncan at robert.duncan@palacehotel.co.im, thank you. We do have a number of areas scheduled for refurbishment/improvement this year which hopefully will go towards addressing some of the comments you have made. Thank you again for your feedback.

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Reviewed 26 June 2014

Thankyou to the Management and staff of the Hotel for a great stay during the Isle of Man TT this year. We were lucky enough to have a seaview room which was most suitable. The breakfasts were good and staff went out of there way to assist you. Well done!

Room Tip: Always try to get a sea view room nice views.
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  • Stayed: May 2014, travelled with friends
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Thank Rod F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 27 June 2014

Thank you for taking the time to submit a review and thank you for your comments regarding your room and our staff. We are always pleased to welcome guests from further afield and we trust you enjoyed TT 2014 and all the Island has to offer. We hope you can join us again next year.

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Reviewed 21 June 2014

We stayed here Friday through to Sunday. Noting that the hotel does have a casino and club attached logically you would expect a lot of noise, we had read reviews and were concerned however we simply requested a quiet room(cant always be guaranteed) and found both nights were very peaceful, we woke up once and that is all. The food here is excellent! Worth the price you pay, may seem expensive but trust me is worth with it. Staff are very friendly and attentive. The room was amazing. The colours were lovely, very clean and spacious. There weren't any towels when we first went in the room however when we nipped out for a walk and came back towels had been placed in the room. Lovely view and a nice card and wine in the room as it was mine and my partners anniversary. All the staff acknowledged you, even the housekeepers as your walking past with a friendly hello or good morning. To be honest the outside of the hotel does look like work needs doing (a lick of paint or something) but believe me the inside is beautifully done. The restaurant has a gorgeous view looking over Douglas as did our bedroom. Would definitely stay here again.

Room Tip: Front side view of Douglas, amazingly lit up at night. Ask for a quiet room to avoid noise (can'...
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  • Stayed: June 2014, travelled as a couple
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2  Thank Samantha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this reviewResponded 24 June 2014

Thank you for taking the time to submit a review and for your positive feedback. We are pleased to hear that you found your room clean and spacious and of course were able to enjoy the lovely sea views not only from your bedroom but from the restaurant. Feedback from our guests is genuinely appreciated and we will pass your comments on to all staff concerned, We look look forward to welcoming you back again in the future.

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Additional Information about Best Western Palace Hotel & Casino

Address: Central Promenade, Douglas IM2 4NA
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Douglas
#3 On the Beach Hotel in Douglas
Price Range: £43 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Palace Hotel & Casino 4*
Number of rooms: 133
Official Description (provided by the hotel):
Situated in the heart of Douglas, the Island's capital, BEST WESTERN Palace Hotel and Casino is the Island's leading entertainment and leisure complex combining a quality 4-star hotel with the Island's only licensed Casino and nightclub, a Bingo and Slots lounge, health club, bars and restaurants and a two-screen cinema. During the weekend guests can enjoy a lively and dynamic atmosphere. This is the place to be if you want a quality hotel, a convenient location and entertainment on your doorstep! The hotel provides parking onsite, nominal charges apply. ... more   less 
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Also Known As:
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Hilton Hotel Douglas
Hilton International Douglas
Hilton Douglas
Douglas Hilton
Best Western Palace Hotel & Casino Isle Of Man/Douglas

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