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Sefton Hotel
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Reviews (690)
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All reviewsatrium roomnorman wisdomsir normansgrand hotelisle of manthe harbour lights restaurantswimming poolbalcony overlookingseparate showercar parkbreakfast roomgaiety theatrelovely hotelduty managerbar foodbreakfast staffdouglas bay
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Reviewed 14 December 2011

Stayed here for the first time in October for a couple of nights with my elderly Aunty. The hotel itself is lovely especially the atrium water garden which has a nice fountain/pond with lots of fish. The room however was another story. The furniture is starting to look a bit tired, paint comin off in the corridor plus floorboards are a bit dodgy as well. Lots of rust in the bathroom as well.

Tried The Gallery on the first night the staff were wonderful but food was a bit on the slow side even though it wasn't that busy. On the second night we thought about ordering roomservice but decided to go down and relax in the bar instead over a pie and a glass of wine. The food wasn't bad and the staff in here were also lovely especially the good looking green eyed gentleman behing the bar who i believe was from Malta whose name escapes me at this time and moment. Being our first time on the Isle Of Man we weren't too sure where shops and must see places were and this particular gentleman took time for us and explained to us the sorroundings of the hotel in general and where all the shops were in very good detail, thus showing that he had been quite knowlegable even though he wasn't a local.

We did enjoy our trip and look forward to come back to the island. Might not stay at The Sefton though might look for a more modern fresh hotel.

Room Tip: Definetely an atrium room. Might get a bit noisy at night time but you can't beat sitting around in the balcony overlooking the garden.
  • Stayed: October 2011, travelled with family
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1  Thank Stacy1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2011

I stayed here 3 nights on business. The hotel is ideally located. I stayed in Atrium room which I have to say can get pretty warm even on a chilly November night. Some parts are a little outdated but the room was a great size and has everything you need.

  • Stayed: November 2011, travelled on business
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Thank tcmTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2011

We booked the Sefton through Steampacket holidays, an excellent weekend deal where we paid the extra to bring our car and also for a Seaview room. Our first visit to IOM, the hotel is very impressive if a little dated and in need of a bit of refurbishment in parts however the atrium side is brand new and everything you would expect from a 4 star hotel . Our sea view room was adequate and a decent size and the views over the bay were lovely and the standard of cleanliness very good, however some of the furniture and fittings as I have said were a little dated.
Breakfast was almost faultless ,if I am going to be picky the poached eggs were overdone but a top class experience with good service.
Cannot comment on the main restaurant,we ate in Sir Norman's bar and the food was excellent and reasonably priced. Did not have drinks there apart from a bottle of wine which was average priced.
Viewed the swimming pool area which looked lovely although I did not use it as we were only there two nights.
All in all an excellent hotel and overall experience and we shall return in the summer and maybe try an atrium room on our next visit

Room Tip: Our seaview room was lovely though a little old fashioned we will try an atrium room on our next visit.
  • Stayed: November 2011, travelled as a couple
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1  Thank HenrysmumEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2011

The Sefton Hotel on the promenade at Douglas, the island’s capital, could not be better situated. It is close to the main shopping streets, commands fantastic views across the beautiful crescent-shaped bay, and has a private, secure car park to the rear. It adjoins the splendid Gaiety Theatre, lovingly restored in recent years to architect Frank Matcham’s original Victorian design and décor and, just a few yards further along, under the covered Colonnade, the Villa Marina entertainment and conferencing centre is to be found.

There is a choice of stylish suites and rooms from front facing the sea to the more modern balconied rooms in the magnificent atrium to the rear. All rooms are well appointed and maintained to a high standard and guests are provided with all of the in-room facilities one would normally expect in a 5* establishment. However, in our standard doubles, the shower cubicle was quite small so this is a point well worth checking before booking in. On the positive side, the beds are very comfortable so a good night’s rest is assured.

The Fountains pool and fitness centre in the basement is both attractive and well equipped. It offers the opportunity to visitors to shed a few of those added pounds gained from eating in Sir Norman’s Bar (named after former Island resident, Sir Norman Wisdom) and the excellent Galleries Restaurant, with its two Rosettes (held for the past three years). The breakfasts, served in the Harris Restaurant on the first floor, are simply wonderful.

The staff in the hotel are well trained and welcoming. Check in and check out are speedy, hassle free experiences and advice is always readily on offer to those wishing to explore all that this island has to offer.

All in all, a great place to stay where management places so much importance on the provision of first class customer service.

Room Tip: Speak to the Reception to make sure your specific needs are met before you decide on a room or suite.
  • Stayed: October 2011, travelled as a couple
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1  Thank Manxtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2011

As frequent visitors to the Isle of Man we were familiar with the Sefton as we have regularly had a nightcap or two in their bar, Sir Normans. Drinks are a little expensive as you would expect in a hotel bar but the bar food is good and reasonably priced. Having seen an offer on the steam packet website we were excited to be staying at this hotel.

We took our car so the underground car park was very convenient and included in the price. We had chosen not to pay the extra £20 or £15 a night for the sea or atrium rooms and opted for a standard room. I would agree with some other reviewers that the room was spacious and clean but that the décor was very tired and out of date. It felt a bit shabby to be honest especially the battered coffee table and bedding.

We travelled with my Aunt & Uncle who asked to be moved when they arrived at their room as there was an air conditioning unit or vent of some description outside their window. The second room they were taken to was the same so they were upgraded to a room with a balcony overlooking the atrium. Their room was smaller than ours but the décor was newer and fresher. The only complaint they had was that the people in the next room liked to sit out on their balcony late at night and that it disturbed their sleep.

The hotel is very well located on the sea front at Douglas. It is close to the shops and bars and the sea view was lovely as we ate our breakfast. The breakfast was exceptional and so was the service. Probably the best part of the whole stay, it really set us up for the day. My Uncle had Manx kippers everyday and said they were amazing.

My Aunt and I were very keen to try the spa. As we walked in it looked as lovely as it did on the website and the pool, although quite small, looked very inviting. We were given towels by a young man wearing ipod earphones and went into the changing room where there were lockers for our belongings. The pool was freezing cold, I got goosebumps and had to get out. My Aunt braved it a little longer than me but admitted defeat after a few lengths. We decided to try the jacuzzi which was warm but not working. Before we left we went into the sauna, also not working so we used the steam room instead. We mentioned to the lad manning the desk that we found the pool too cold and he said that the water was 27 degrees but couldn't be any hotter because of the chemicals.

Overall I thought the hotel was nice but fell short of it's 4 start rating and I doubt we would stay there again but we certainly will be back to Sir Norman's.

Room Tip: Rooms overlooking the atrium could be a little noisy but they are worth paying the little bit extra for. Can't comment on the décor of the sea view rooms but we had no view at all so if you object to seeing a wall when you look out of your window it would probably be a better choice.
  • Stayed: September 2011, travelled with friends
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Thank BridgnorthWinterfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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