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“Does what it says....”
3 of 5 bubbles Review of Sefton Hotel

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Sefton Hotel
Ranked #10 of 22 Hotels in Douglas
Solihull
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Does what it says....”
3 of 5 bubbles Reviewed 27 August 2012

4 night stay in a sea-view room. Good position for the hotel, bathroom generally clean, bedroom comfortable (if a little cluttered) and well equipped.
Breakfast fine - particularly the a la carte selections, but the Breakfast Room carpet looked as if it belonged to a truckers' stop greasy spoon (and the room is licensed for weddings....).
Was on an inclusive deal that came with a buffet dinner - very pleasant food and staff.
Major annoyance was the difficulty in finding the pool open and functioning never succeeded.
Yes, the hotel seems to be in two parts - the older part dating back to the days of "grand" hotels does look a little tired in places, but the modern part around the delightful atrium seemed fine.
Went to explore the Isle of Man rather than to stay all day in a hotel, so found the Sefton OK as a base.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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576 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (194)
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English first
Edinburgh, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 24 August 2012

For my second business trip away my work has put me up in the sefton in Douglas. From the website it looks very grand, typical seaside hotel.

When you arrive you are not disappointed by the location and the view over Douglas bay.

Check in was fairly easy, got shown to the lift and well informed where the room was located, breakfast times and the local taxi number(which I asked for)

Once in the room it's all fairly standard. Twin beds pushed together, clean tidy room and a nice sized bathroom.

Hotel towels are soft, the water in the shower and bath are excellent. Very powerful shower.

Wanted to visit the sauna or jacuzzi but was informed (as other reviews) that these were out of order. Not a big issue for me.

I had a balcony room, very attractive feature but unusual how it faced into the hotel.

Only major downside to this hotel is the HEAT. Last night I had the balcony door open and still I had a disturbed sleep with how hot it was. Other issue is SHower Curtains. Who in 2012 still installs shower curtains in hotels. The whole way throu the shower this morning I felt like I was getting a personal wet hug from it. Not very plesent.

Overalls would stay here again, but some issues need addressed.

Stayed August 2012, travelled on business
Helpful?
Thank Mike_Guthrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, UK
Level Contributor
83 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed 21 August 2012

My wife and I stayed at the Sefton in the middle of August while visiting out family on the island.

Like 'liamshelley's review says, we also hoped it had got better, our son and his wife had their wedding reception there 12 years ago - but not a chance.

The decoration throughout the hotel is very shabby; a guy was painting the walls on our floor, he thought he would be there until Christmas - didn't say which year.

We had a sea front room above reception - OK but the bathroom needs some TLC unless the hotel wants the shower water running down the walls below.

The breakfast room has stained worn carpet, the breakfast menu is very unimaginative but at least the view is great.

As previous reviews, reception is very unwelcoming and it is a major feat to get a 'hello' as you walk in from outside.

The Sir Normans bar has decent food but why does it charge a £3 table charge to bring a drink into the foyer when there aren't any tables available.

Lastly, although I know the hotel can't control the public area outside the hotel; it wouldn't take much to collect up the empty glasses, beer cans and remove the discarded clothing and detritus every morning.

Room Tip: An atrium room is probably the best of a poor choice.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BisleyBullet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Liverpool
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 21 August 2012

This is my second review of the Sefton, my first was posted around two years ago.

I am very puzzled about the recent negative and mediocre reviews I have seen and wonder if I have just stayed at the same hotel as some recent eviewers?

My first visit to the Sefton was back in the 1990s, before the Atrium was constructed. The hotel has always offered a good base to stay, to expore the Isle of Man, comfortable, clean accommodation with friendly staff and fairly rare in Douglas its own car park. If the Sefton did not meet this criteria I would not keep returning.

I stayed over the weekend of August 17 - 20 in Atrium room 293. As usual the room was clean and well presented. Yes the Atrium rooms can be a little warm in summer but with the help of the fan provided and leaving the balcony doors open it is easy to control the temperature, the curtains provide a perfect screen to ensure privacy.

After a good night's sleep it is nice to wake to the sound of the water garden feature which is switched off during the quiet hours between around 22:00 and 07:00.

I dined for two evenings in the Gallery Restaurant, service was prompt and efficient. Food was excellent including the fish dish which was filleted a the table. I wish I was so capable! The Gallery Restaurant is not open on Sundays, so it was Sir Norman's for an evening meal on my final evening. This can get a busy at times, thus I made a point of booking a table. The food, whilst not as elaborate as the Gallery was still good and for this reason is it surprising Sir Norman's gets so busy with non residents?

Breakfast - well the Sefton still offers one of the best breakfasts I have experienced in a hotel. A wide variety of items to suit all needs from fruit to the usual fry-up. The Sefton's fried bread is the best I have ever come across!

I continue to recommend the Sefton without any hesitation and look forward to returning in the future.

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John_Luxton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwyn Bay, United Kingdom
Level Contributor
340 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 422 helpful votes
2 of 5 bubbles Reviewed 18 August 2012

I have just returned to The Sefton after leaving it 12 Months hoping it would improve. It hasn't!

Reception ~ Hit and miss. If the staff are tired you will get treated as an inconvenience.

Hotel fabric ~ Worn carpets, chipped paint-work and tired furniture all round.

Car Park ~ Anything more than a Smart car and you will struggle to get into a space. Gates are often not working so it is left open and not secure. In busy periods you will struggle for a space.You will also face a battle with staff to get a space as they take them all.

Leisure facilities ~ Do not count on them being open. Over the years, I have found them out of order on approximately 75% of time. Usual excuse is that they are waiting for parts. What, for the sauna, the pool, the gym and the spa.Suggest they get a new supplier. Without these facilities, the hotel loses 4**** status.

Atrium rooms ~ I consider the rooms to be quite well furnished with a pleasant outlook. There is no air conditioning and on warm evenings you need to leave the door open as they are hot. By leaving the door open you need to be aware that you will share your night with all other guests. Seriously, there was some woman who had obviously been reading 50 shades of grey. This inconsiderate individual kept half of the hotel awake with her teenage behaviour.

Room servicing ~ If you are staying more than 1 night, your room will not be cleaned till around 4 pm. Just the time when you are returning to the room to relax! Lets face it you'll not relax in leisure facilities!

Breakfast ~ Food piled high and luke warm. Toaster not working etc.

Sir Normans ~ Went in and every single table was reserved. This meant that if you were staying at the hotel and wanted to eat here, you couldn't. Several couples came in, saw the tables reseved and walked out. They are really missing a trick. forced my way onto a table and ordered food as didn't feel like going out. £10.50 for pie and chips is excessive. Plate is filled with peas. Menu is the same as when I went 5 years ago and is so unimaginative. Clearly the chef has no vision. Kitchen staff hanging around bar with dirty cloths hanging from their belts is horrible and unprofessional.

This would not reach 4**** standards anywhere else. Nothing will improve if they keep ignoring customers.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liamshelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bolton
Level Contributor
83 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed 7 August 2012

Had a lovely time in the isle of man. Choose the Sefton for its location and the leisure facilities. Booked a standard room which didn't have a view but it was quite nice and large. Bathroom was nice. Breakfast very good, bar nice,
The things that spoiled this hotel was the pool was out of action one night of our stay and the juccusi out both nights. So never used the leisure facilities. Some attention to detail would make the Sefton much better ie the dining breakfast room the chairs/tables repositioning them to all face the windows would have been better, plus there was an old curtain that decided the room which was old and tatty and hanging of rail. The atrium area was not being used to its full potential.
Isle of man. Transport system is excellent we paid ..£30 each for 3 days this covered all rail, bus and horse trams.

Room Tip: Sea view rooms
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaynor E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 6 August 2012

I was expecting heaven on earth when i booked this 4 star hotel, inspired by descriptions of the luxurious leisure club facilities and 2 Rosette restaurant and a friend's recommendation. How could our wedding anniversary break go wrong? So, I made the mistake of not checking Trip Advisor Terrible and Poor categories because that's where our experience of this hotel belongs! All that has been said about scuffed, faded 80's style peach decor and weary carpets is spot on. Our 3rd floor room, at £170 per room for dinner, bed and breakfast, was stuffed with so much tatty furniture that we could hardly move around, including an cheap settee that I didn't fancy sitting on and prevented you seeing the sea, as it had its back to the window! The hotel could really get into serious trouble about the Leisure Complex because nothing was working, even the water level in the pool was too low to swim in! It was a massive disappointment, as I am a serious swimmer but the water was below the level of the seat that runs round the inside of the pool so even a basic swim was out of the question. The jacuzzi was out of order as were the steam rooms and saunas. When I asked reception,the Eastern European receptionist said very hesitantly that she thought they were waiting for a part! .A part for jacuzzi, saunas and steam rooms! It sounded as though they had been completely out of order for some time and what about the water level in the pool. I was told that, instead of the pool being open from 8am.to 8pm, it would only be open from 4pm because they had no responder! It was a complete farce, as no-one could use the pool anyway! So, we were paying through the nose fro unuseable facilities and not offered a rebate!f
The 2 Rosette restaurant had slow service with stodgy food, particularly the vegetarian options with the pea risotto almost inedible and was left.
Its hard to see how this hotel keeps its 4 star, 2 Rosette status. The Travellers Photos don't reflect our experience of a dreary 3rd floor sea view room. Goodness knows what 4th floor and 'no view', as Reception described it, are like . I think the Hotel Inspectors need to make a well overdue trip to the Isle of Man to reassess this hotel. The Eastern European Reception staff, some with poor spoken command of English, seemed poorly trained,meaning progress at reception was very slow with queues building up, with only the manager herself able to deal with matters

Room Tip: I wouldn't go at all
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank avabolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sefton Hotel

Property: Sefton Hotel
Address: Harris Promenade, Douglas IM1 2RW
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Douglas
#6 Business Hotel in Douglas
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sefton Hotel 4*
Number of rooms: 78
Official Description (provided by the hotel):
he 4-star Sefton Hotel is located in Douglas on the beachfront. It boasts a unique indoor water garden and eateries. The rooms at the Sefton feature flat-screen TVs, free WiFi and some rooms have views of Douglas Bay and the water garden. There are also luxury 5-star suites, complete with hot tubs, iPod docking stations and their own kitchenette. Enjoy a light bite, main meal or dessert in the themed Sir Norman's Bar and enjoy its extensive selection of wines and local ales. A more fine dining experience can be had in the Harbour Lights at The Sefton. The Sefton Hotel also boasts a tranquil pool and a library where guests can relax with a drink or a book. The Atrium Water Garden provides a stunning backdrop to enjoy a drink. The ferry port is a 10-minute walk away. Parking is available onsite, nominal parking charges apply. ... more   less 
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Also Known As:
Sefton Hotel Douglas
Sefton Hotel Isle Of Man/Douglas

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