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“Room without a view”

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The Chesterhouse Hotel
Ranked #8 of 15 Hotels in Douglas
Reviewed 22 August 2012

Allocated a room on the third floor.Unable to use microsopic lift as it only held 3! 53 steps to room at the end of narrow corridor.View to the right was white wall and fire escape.View in front was weeds growing out of guttering.What a joke! food exceedingly bland but masses of it,I witnessed one of the owners returning with Pizza and extas(says a lot).Waitresses excellent,was able to get them to take the under cooked bacon back for a further cooking.Would not recommend this hotel.

Room Tip: Don't go!
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  • Stayed: August 2012, travelled as a couple
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2  Thank Pearl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepwellManagement, Sleepwell Hotels Management Representative at The Chesterhouse Hotel, responded to this reviewResponded 30 August 2012

Thank you for your review of The Chesterhouse Hotel. We are sorry to hear you were disappointed with aspects of your stay. Some of our rooms do have restricted views, however Sea View rooms are available if requested at the time of booking, and we would be happy to assist in this matter on your next visit to the Isle of Man. Thank you for your otherwise kind comments regarding our staff; it is very important to us that our guests have the most comfortable stay possible.

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238 - 244 of 301 reviews

Reviewed 19 August 2012

Room 314 is exceptionally small for a double or as used it as a twin. You need to be extremely thin to use the bathroom and no bath, only shower. Sleep was difficult as the room was at the back and overlooked roof tops and a chinese takeaway. There was a noisy extractor fan til late at night and horrible fumes coming into the room. It was difficult to shut the windows as then it was too hot so sleep was difficult. Meals were not too bad but some of the reception staff badly needed customer care training.
Ask for a sea view room,

Room Tip: Ask for sea view but not in attic
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  • Stayed: August 2012, travelled with family
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Thank Sheila W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepwellManagement, Sleepwell Hotels Management Representative at The Chesterhouse Hotel, responded to this reviewResponded 21 August 2012

Dear guest, thank you for your review of the Chesterhouse Hotel. Some of our rooms are smaller than others and as such can become quite warm. Whilst many guests appreciate this aspect we do offer all our guests the use of a fan in their rooms if required. We are sorry that you were disappointed with some elements of your stay. We are passionate about making sure that our guests enjoy their time with us and as such we strive to ensure that all of our staff deliver the best service possible. We will take all of your helpful feedback on board and will ensure that we use this to further improve our service delivery. We hope to see you again on your next visit to the Isle of Man.

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Reviewed 15 August 2012

The Chesterhouse Hotel is on the promenade within easy walking distance from the Ferry Terminal, the Staff and Food were superb, our room at the back was small, a 3/4 size bed, only room for one chair, good TV, tea and coffee, clean and tidied daily.
The Island for first time visitors was superb, clean streets and beach-- we visited everywhere, Steam Train, Laxey Wheel, Mines, TT Circut, horse drawn tram, Museums all over this beautiful island,---friendly residents and Police -- even the weather was good--we went to see EVITA at the Variety Theatre on our last night .
The "down" side was the noise during the night at the back of the hotel, pigeons roosting on the windows cooing, seagulls squawking, and wheelie bins at 5.30 in the morning --dirty windows didn't help the ambience.
I strongly recommend another visit to the Isle of Man, cannot recommend this "Sleepwell Hotel" as you don't sleep well !!!

Room Tip: Seafront rooms, worth a little extra to get a good nights sleep !!
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  • Stayed: August 2012, travelled with friends
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Thank Fermentingtom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2012

We stayed at the Chesterhouse for a week having booked with Shearings. The hotel was absolutely spotless and the staff were lovely - especially the receptionists. As to it being a 'sleepwell' hotel that is debateable. The first couple of nights we could not sleep as the room seemed to back on to very loud extractor fans from the restaurant on the adjacent side street and also the hotel itself. However, when mentioning this at reception we were given a different room as soon as one was available - on the Monday- which was much quieter. So this was dealt with as promptly as possible. The food was lovely and cooked beautifully - both the evening meal and the breakfasts. However, I had requested a low-fat diet (not to be faddy but because too much fat leaves me in pain) - though warned that this could not be guaranteed I have never had a problem at other hotels finding dishes that were acceptable. However on two nights I had to go hungry or eat out as all food was either deep fried or swimming in a cream based sauce. Even if a low fat diet has not been requested surely in these health conscious days is should be possible to provide more than salad leaves and fruit as a healthy choice (and I did get very bored having fruit every evening for dessert). Can I suggest that the chef ensures one low fat alternative at all meals? Overall I would recommend staying here thoughfor the reaons given at the beginning.

Room Tip: Ask for a sea view room - much nicer from what i could see.
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  • Stayed: August 2012, travelled as a couple
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2  Thank joemeister19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepwellManagement, Sleepwell Hotels Management Representative at The Chesterhouse Hotel, responded to this reviewResponded 17 August 2012

Dear guest, thank you for your kind review of The Chesterhouse Hotel. We are delighted that you enjoyed your stay with us.

Thank you also for your comments regarding your evening meals. As you suggest, whilst we endeavour to cater for dietary requirements, this is not always possible, however we have taken on board your comments and have passed them to our kitchen team, as our guests' enjoyment is of the utmost importance to us.

We hope very much to see you again at The Chesterhouse Hotel on your next visit to the Isle of Man.

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Reviewed 9 August 2012

We booked late for this hotel at a reduced price so we were surprised and delighted to get a sea view room which was very large. It had a super kingsize bed and a single bed in it even though there are only two of us. The room was serviced every day to an excellent standard. All the staff were very polite and helpful. The food in the restaurant was served buffet style and there was plenty of choice, particularly for the evening meal. The food was standard English style. Water was served with the evening meal. There was a bar to purchase drinks should you wish to but there was no pressure to do so. Simple free entertainment was provided on three evenings during the week.
This hotel had everything that we needed without extra services which we don't need but in a larger hotel we would be paying. for. There is no room service or swimming pool or other such frills. If you want these then choose a different hotel. If you want a straightforward hotel in an excellent location with a good bed, good food and polite helpful staff, I cannot recommend this more highly.

  • Stayed: August 2012, travelled as a couple
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Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepwellManagement, Sleepwell Hotels Management Representative at The Chesterhouse Hotel, responded to this reviewResponded 13 August 2012

Thank you for your review of The Chesterhouse Hotel. We just wanted to thank you for your kind comments regarding the hotel's accommodation and excellent service. The comfort of our guests is of the utmost importance to us and we are delighted that you enjoyed your stay. We hope to welcome you back to The Chesterhouse Hotel on your next visit to the Isle of Man.

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Reviewed 25 July 2012

Stayed at the Chesterhouse recently for a short break following an operation. Staff responded to my request for a lower floor room as I had difficulty walking. The hotel is a short distance from the ferry terminal. The rooms were spotless and fully equipped with TV tea coffee facilties,hair dryer ironing board iron etc. Breakfast was generous helpings,the staff were both pleasant and helpful. There is a lift to all floors a little cramped ,but better than using the stairs. I think the hotel has been adapted from a few adjoining guest houses and upgraded,with a result the corridors are a little narrow, but unless you are over 30 stone it is not a problem. good clean hotel,pleasant helpful staff would definitely stay again

Room Tip: It`s worth paying a little extra for an "Executive room" at the front of the hotel command...
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  • Stayed: May 2012, travelled as a couple
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4  Thank Leslie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2012

i rate our stay at the Chesterhouse as a good experience, the room was very spacious and clean and had everything that my wife and i required for a weekend stay, including a window view. we were also given an exellent breakfast. the only downside was the noise from the floor on the room above.

  • Stayed: July 2012, travelled as a couple
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3  Thank thomas e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chesterhouse Hotel

Address: 37-42 Loch Promenade, Douglas IM1 2LY
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service
Hotel Style:
#5 Romantic Hotel in Douglas
Price Range: £71 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Chesterhouse Hotel 3*
Number of rooms: 67
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Also Known As:
Chesterhouse Hotel Douglas
The Chesterhouse Hotel Isle Of Man/Douglas

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