Don't stay here full stop I think this is a terrible hotel, especially if you want to actually sleep.
The hotel is a Victorian building on the prom in Douglas. The first impression in the loby is a fairly well decored hotel, but once the lift doors open this is where it ends. The lift barely big enough for one person and a suitcase arrives in to a corridor again barely big enough for a person and a suitcase! There are internal fire doors nearly every 30 foot making navigating any part of the floors difficult. There is certainly no wheelchair access here and could be difficult for anybody with any sort of mobility needs.
The hotel has a nightclub in the basement, at weekends it pounds out loud heavy bass until nearly 1
2am – a relaxing sleep is not guaranteed and makes a mockery of the name Sleepwell, despite a reasonably comfortable bed and clean linen. The bass pounds through the floors, walking along the first floor corridor some of the vibrations make things rattle, and in my room on floor two the thumping could still be heard. I have no idea what the hotel is trying to achieve by this hidious error, which also just seems to attract drunks in the street. When at 11.45pm I complained to the reception about the noise I was told it was a private function and they rarely opened the nightclub, but the next night it was just the same so I think this was a fib. The walls between the rooms are thin and you could hear snooring, talking and from above people thumping around.
The room I had, 201 was at the rear of the hotel on floor two. Cleaning of the room was questionable with cobwebs around the corners of the bedroom ceiling, which were not cleaned at all during my 3 night stay despite asking the reception to inform housekeeping. The bathroom had seen better days with bits of the shower controls missing, and the general cleaning around the window and paintwork poor. The shower curtain pole was rusty and one day they changed the curtain for no apparent reason but didn't actually clip it on. There were basic toiletries supplied which was unexpected. The curtains were grubby and water stained.
Plenty of wall sockets in the room to charge up phones etc, and a reasonable TV set and plenty of instant coffee / tea supplied.
Breakfast was reasonable but finished at 9am making a weekend sleep in a little impossible, especially after being kept up half the night from the terrible din from the nightclub.
It appears the general clientle are pensioners coach holidays, so there are various lists stuck up on a cork board in the lobby and one night a dodgy keyboard player performed in the bar area. He couldn't sing and most people had vacated the bar to reception area sofas.
The hotel only has a wifi connection in the reception area which works when it feels like it.
Security doesn't seem to be taken very seriously as on my first return to the hotel after dropping my bags I saw a different receptionist who I was a stranger too and he just gave over the key no questions.
The theatre is a 5 minute walk away, and the shopping centre is behind the hotel. The sea is directly across the road, and the horse drawn trams pass by outside.
I do not think this hotel deserves the 3* rating probably more 1*.
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- Also Known As:
- Chesterhouse Hotel Douglas
- The Chesterhouse Hotel Isle Of Man/Douglas