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“excellent hotel”

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The Chesterhouse Hotel
Ranked #7 of 17 Hotels in Douglas
Eastleigh, United Kingdom
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“excellent hotel”
Reviewed 14 April 2014

we have just stayed at the chesterhouse hotel and we were plesantly suprised ,the rooms were clean, food excellent, friendly staff, nothing was to much trouble for any of the staff, well done to all,and will recommend to any one who is going to I.O.M

  • Stayed April 2014, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank Graham W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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276 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (130)
Date | Rating
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  • German first
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English first
dorset
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 April 2014

I have recently returned from a 3 night stay at the Chesterhouse Hotel. I am a tour manager and took a coach party of 37. I had been to the Hotel 3 years ago and I was pleased with the improvements made since then. Better quality beds, much better meals and general levels of cleanliness . The entire friendly staff worked hard to ensure we had a really good stay. Not one complaint over the 4 days. Obviously some rooms were better than others but that is the same in almost all seafront hotels. I look forward to my next visit. My thanks to Peter, Vicky and all the staff.

  • Stayed April 2014, travelled on business
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Helpful?
1 Thank marcopolo17Dorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkDWilson, Managing Director at The Chesterhouse Hotel, responded to this review, 25 April 2014
Dear valued guest, may we thank you for your review of The Chesterhouse Hotel, in particular your kind comments about the new renovations we have had since your last visit. We are delighted to hear that your tour enjoyed their stay and we hope we can welcome you and your group back for future trips or tours through Douglas. Many thanks and best regards,
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Yeovil, United Kingdom
2 reviews
Reviewed 12 April 2014

On first impressions the hotel looked tired, however this was a warm, friendly and welcoming hotel, the food was excellent with plenty of choices. The hotel cleanliness was fantastic and the staff were excellent.

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontefract, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 April 2014

Just coming to the end of a memorable week.An extremely pleasant, clean and well run hotel.From the moment of arrival nothing was too much trouble for the staff who were very pleasant and very knowledgeable about all matters to do with the hotel and the island.A special mention for Vicky on reception, young ladies like Vicky are the type of staff every hotel should have at the forefrount of their product. Secondly Sylvia in the dining room was so helpful with the requirements of my party, again so polite and pleasant. I look forward to returning to such a pleasant and well run, up to date hotel. Well done to everyone at the Chesterhouse Hotel.

Room Tip: No advice, just enjoy it.
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  • Stayed April 2014, travelled with friends
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Helpful?
2 Thank lessmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkDWilson, Managing Director at The Chesterhouse Hotel, responded to this review, 25 April 2014
Dear valued guest, we are just delighted to hear your kind words about your stay at The Chesterhouse Hotel and appreciate your lovely review. In particular, thank you very much for your nice comments about our team. We work hard to deliver the highest in customer service and give all our guests the best possible experience, so we hope that we will have the opportunity to host you again for any future visits to Douglas.
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west midlands
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 March 2014 via mobile

We were due to stay at the Rutland Hotel but were moved here due to overbooking . On reading previous reviews I was concerned . However we had a very pleasant experience , sea view rooms big , refurbished , clean and comfortable , food good and staff pleasant and helpful. Would recommend to anyone !

  • Stayed March 2014
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Helpful?
2 Thank holidayloverover50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirral
Level 4 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 March 2014

Stayed 4 nights mid March on a Travelstyle coach trip. We where in a big bedroom at the front with a lovely sea view. The room had a large flat screen TV and tea making facilities with the ensuite a corner bath and modern shower above. The hotel is in an excellent location on the sea front and dates back to the Victorian times with high ceilings, many doors and a lift to all floors. I was a a bit dubious on the buffet service at meal times at first but it turned out to work very well. Dinner was 3 course with 3 different choices was delicious and always hot as were the plates. The English breakfast had the usual tasty goodies and the toast freshly cooked. Staff were always there to help with your needs no complaints at all. A nice touch was putting boxes of kippers in the fridge the guests had bought locally to take home. We had entertainment after the meal in the dining room 3 nights of our stay, which in our group we all enjoyed, but I was very surprised how many guests didnt stay for the entertainment. All in all a very enjoyable stay and a big thanks to all the staff.

Room Tip: Lovely sea view from the front
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  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank Brian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkDWilson, Managing Director at The Chesterhouse Hotel, responded to this review, 31 March 2014
Dear valued guest, may we thank you very much for review of The Chesterhouse, in particular your kind feedback regarding the restaurant and catering. We aim to deliver an enjoyable and friendly stay to to every one of our guests, so we are delighted to have met your high personal standards. We hope to welcome you back on any future visits to the Isle of Man. Many thanks and best regards,
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london
Level 6 Contributor
304 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 26 October 2013

first of all the staff are excent peter the manager ashley aron and chief and of course casha
yes it service and friendly apprecitate is excellent
yes the hotel is old but work as been done on the refurishment a centre postion for douglas tours shopping well done keep up the good work i would like to see the history of the sllep less group of it other hotels in douglas well done tony mbe

  • Stayed October 2013, travelled with friends
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Helpful?
3 Thank tony726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkDWilson, Managing Director at The Chesterhouse Hotel, responded to this review, 6 November 2013
Thank you for your review of the Chesterhouse Hotel. We will pass on your kind words to our staff and look forward to welcoming you back on your next visit to the Isle of Man.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Chesterhouse Hotel

Property: The Chesterhouse Hotel
Address: 37-42 Loch Promenade, Douglas IM1 2LY
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service
Hotel Style:
#5 Romantic Hotel in Douglas
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Chesterhouse Hotel 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Chesterhouse Hotel Douglas
The Chesterhouse Hotel Isle Of Man/Douglas

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