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“Renovation badly designed and specified and now getting a bit shabby.Three star rating not justified” 2 of 5 bubbles
Review of The Rutland Hotel

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The Rutland Hotel
Ranked #6 of 22 Hotels in Douglas
Certificate of Excellence
Colchester, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Renovation badly designed and specified and now getting a bit shabby.Three star rating not justified”
2 of 5 bubbles Reviewed 31 August 2011

We were there with a coach party. Most of the time there were two other coach parties. The dining room could only just cope with the 120 odd guests and the three person lift and other public rooms could not!. The staff were polite and helpful and the catering was good.
The basic problem with the design of the hotel is that two new narrow four story blocks were built behind the two outer victorian houses leaving a narrow canyon in between. The kitchen is at the bottom of the canyon and is vented, unbelievably, at ground floor level. It should be ducted to roof level. The noise and smell in the canyon and all of its adjoining rooms on four floors is quite unacceptable.The poorly designed fenestration in those rooms adds to the problem as the only adjustable windows are lower panes hinged at the top which scoop in the fumes and reflect the noise.
The 2004 renovation was effected using materials and fittings which have already seen better days. In both of the rooms that we used grout was missing from the bathroom floor tiles, fittings were hanging off the walls or damaged, TV remotes were held together with sellotape, the plastic doors and frames were scuffed and scruffy and the door furniture loose. There is no disabled access and the front steps are a distinct hazard. SLEEPWELL HOTELS need to address these problems urgently.
The manager 'Shri' makes a very good job of getting the best out of this very busy fading hotel. Haylea the restaurant manager performs miracles daily for over a hundred guests in an overcrowded dining room.
This hotel caters for coach parties in the season and independant guests will find it an uphill struggle as will any guest with a disability.

Room Tip: Avoid room 407 at all costs as it is directly above the very noisy and odorous kitchen extractor fan...
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  • Stayed August 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
7 Thank FoREM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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316 reviews from our community

Traveller rating
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    43
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    10
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Carlisle, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 18 August 2011

We stayed at this hotel for 5 nights while on holiday August 2011.The hotel is situated on the promenade, and is only a 15 minute walk away from the centre so away from the noise.
The room we had was of a good size, although it did not have a sea view it was quite until 6.30 when a fan started up, it had comfortable beds, sofa, as well as tea & coffee making facilities.the bathroom had a good powerful shower, and the usual toiletries
All meals where buffet style with a good choice I had a full English breakfast but there was also the option of kippers, cereals, fresh fruit with tea or coffee. Dinner was again a buffet style with a choice of basic quality meals that changed every day.
Staff were friendly and helpful we would definitely stay in this three star hotel again.
Stayed in August 2011, Holiday

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank singingeagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lancashire
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 22 July 2011

first morning when we went in the restaurant for breakfast no-one advised us on the routine. we had to sit where we thought was ok, my husband really wanted kippers but after 15 mins of being ignored he decided to find the hot buffet. i found a waitress to ask for coffee which was brought but no milk unless you ask.
food at evening meal resembled school dinners, needless to say we went elsewhere.
the hotel was clean and the rooms lovely but noway would we go back. the website boasted a bar but we found it on our last day, it was in a corner near the breakfast buffet!
staff training is a must in this hotel.

  • Stayed June 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank mrswicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 7 May 2011

I am writing this on behalf of my parents, who recently stayed at the Rutland. We booked it as my father's 70th Birthday present, after a lot of research about hotels in Douglas and I am so glad we chose this one!!!

I made the hotel aware of the occasion in advance, and they were so helpful in making their stay as enjoyable as possible. They did everything they could to give them a really beautiful room, though from what I can gather there's no "bad" roomsamong them. It is located about 1mile away from the ferry terminal so my parents walked the short distance, taking in the views.

I had been warned the meals in the hotel restaurant were expensive, but it was £10 for 2 courses, £12.50 incl bottle of wine, which I felt was extremely reasonable, especially on hearing the standard of the meals.

The hotel made the perfect base in Douglas as it is easy to access everything you might be interested in heading to

The rooms are spacious and tastefully decorated - my parents were so impressed, they showed off their panoramic film on their phone on their return!

The staff are incredible - as I say, they were extremely helpful in making sure everything was in place when I booked the hotel and this did not change during my parent's stay.

There are a few hotels in the chain, with some more in Douglas and another in Blackpool. I would strongly recommend giving them a try - the cost of the rooms was very reasonable and after such high reports back from my Dad, they have, without fail a loyal customer in me and my parents

Room Tip: If you are booking for a special occasion
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  • Stayed April 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank WMD2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louth, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 4 May 2011

Excellent location, very warm welcome, friendly bar, staff large room, good food AND good weather - what more can you ask for!!

  • Stayed April 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank moncann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 24 March 2011

I stayed at this hotel for 2 nights while on business in February 2011.
The hotel is situated on the promenade, with an excellent view out to sea, away from the majority of clubs and bars. This is a good thing, and all the bustle is only a 15 minute walk (5 minute cab-ride) away.
First impressions are not that glamorous, as the reception area looks fairly old-fashioned. Who cares - you're not staying in this bit.
The room I had was £65 per night and was exceptionally large. Although it did not have a sea view, it had a king-size bed, sofa, table and chair, as well as tea & coffee making facilities.
It also had a large bathroom with a power shower, which delivered a better shower than I have had at much larger hotel chains.
As our visit was out of season, the hotel manager offered to open the restaurant for dinner, or the option of a discounted meal at one of their sister hotels along the promenade. We declined and went into town, for a steak / burgers at Jak's sports bar.
I had the full english breakfast in the hotel restaurant. this was huge and very tasty, and eggs are cooked to order. There was also the option of cereals, fresh fruit or pastries with tea or coffee.

  • Stayed February 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SiThompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 7 September 2010

The Rutland Hotel is in a very good location and the rooms are above average by european standards. The beds were comfy and the comforters were wonderful. Bathroom was huge, had tub and shower combo. The morning breakfast is a good bargin and tasty. We had a sea facing room and enjoyed the view along with the fresh air. The street parking is a little tight but anywhere here is. The staff was great, helpful with all questions.

  • Stayed April 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank manxroots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Rutland Hotel

Property: The Rutland Hotel
Address: Rutland 19 Palace Terrace, Queens Promenade, Douglas IM2 4NF
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotel in Douglas
#7 Romantic Hotel in Douglas
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Rutland Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
One of the most elegant buildings on the Isle of Man, The Rutland is the latest addition to the Sleepwell Group. Following a multi-million pound refurbishment, The Rutland has been transformed into a stunning 64 bedroom hotel offering comfort, style and quality to both business and leisure customers. The Rutland is situated on the Queens Promenade in Douglas and enjoys beautiful panoramic views across Douglas Bay and is only a short walk to the town centre. Please note that due to the original architectural features of our Isle of Man Hotels, they are not suitable for any guests requiring 'Wheelchair' or 'Street level access', as all have external steps to access the hotel entrance. Proud winner of the 2008 Isle of Man Tourism Awards - Best Hotel of the Year. ... more   less 
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Also Known As:
Rutland Hotel Douglas
Rutland Hotel Isle Man
The Rutland Hotel Isle Of Man/Douglas

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