We were there with a coach party. Most of the time there were two other coach parties. The dining room could only just cope with the 120 odd guests and the three person lift and other public rooms could not!. The staff were polite and helpful and the catering was good.
The basic problem with the design of the hotel is that two new narrow four story blocks were built behind the two outer victorian houses leaving a narrow canyon in between. The kitchen is at the bottom of the canyon and is vented, unbelievably, at ground floor level. It should be ducted to roof level. The noise and smell in the canyon and all of its adjoining rooms on four floors is quite unacceptable.The poorly designed fenestration in those rooms adds to the problem as the only adjustable windows are lower panes hinged at the top which scoop in the fumes and reflect the noise.
The 2004 renovation was effected using materials and fittings which have already seen better days. In both of the rooms that we used grout was missing from the bathroom floor tiles, fittings were hanging off the walls or damaged, TV remotes were held together with sellotape, the plastic doors and frames were scuffed and scruffy and the door furniture loose. There is no disabled access and the front steps are a distinct hazard. SLEEPWELL HOTELS need to address these problems urgently.
The manager 'Shri' makes a very good job of getting the best out of this very busy fading hotel. Haylea the restaurant manager performs miracles daily for over a hundred guests in an overcrowded dining room.
This hotel caters for coach parties in the season and independant guests will find it an uphill struggle as will any guest with a disability.
- Official Description (provided by the hotel):
- One of the most elegant buildings on the Isle of Man, The Rutland is the latest addition to the Sleepwell Group. Following a multi-million pound refurbishment, The Rutland has been transformed into a stunning 64 bedroom hotel offering comfort, style and quality to both business and leisure customers. The Rutland is situated on the Queens Promenade in Douglas and enjoys beautiful panoramic views across Douglas Bay and is only a short walk to the town centre. Please note that due to the original architectural features of our Isle of Man Hotels, they are not suitable for any guests requiring 'Wheelchair' or 'Street level access', as all have external steps to access the hotel entrance. Proud winner of the 2008 Isle of Man Tourism Awards - Best Hotel of the Year. ... more less
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- Also Known As:
- Rutland Hotel Douglas
- Rutland Hotel Isle Man
- The Rutland Hotel Isle Of Man/Douglas