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The Rutland Hotel
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Reviews (372)
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279 - 284 of 373 reviews
Reviewed 20 June 2013

Maybe some people have complained about the heat of this hotel - i can't see them

I genuinely couldnt sleep as it was too hot. I can normally sleep through anything
I opened all the windows (in ward facing room), turned the fan on arrival as it was already a sauna.

4 hours later - there was no change.
I complained to the front desk.
I showed him my room number and he just laughed. apparently it was a hot room and there was nothing they could do. beware of the 4th floor.

he suggested i leave the door open to create a draft.
no comments required...

shower was good

  • Stayed: June 2013, travelled on business
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1  Thank HantsJonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkDWilson, Managing Director at The Rutland Hotel, responded to this reviewResponded 25 June 2013

Dear guest, thank you for your review of the hotel. We are sorry that you were disappointed with some aspects of your stay with us. We are aware that the hotel can sometimes be quite warm but take every effort to rectify this and are happy to provide extra fans on request as required. We take all guest feedback on board in order to improve our guests' experience, and hope to welcome you back to The Rutland Hotel on your next visit to the Isle of Man.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2013

Just come back from a long weekend in this hotel.On arrival the receptionist was curt, patronising and very snooty. We had friends with us who were staying elsewhere. We asked if they could come up to the room with us while we put our luggage in, so they could find us when calling for us later. We were told a definite "no". They had to wait downstairs.
We paid for an executive room as it had Internet broadband- it didn't! When asked about this, we were told the signal wasn't good.
Room ok but mattress thin and lumpy and duvet about an inch thick.
As there was an event on we could not have dinner.
The staff at breakfast could not cope and were not pleasant.
We took our cups of tea into the lounge after breakfast, then when we went back at 6.30pm for a drink before going out for dinner they were still there! 9 hours later!

Room Tip: Find another hotel.
  • Stayed: May 2013, travelled with family
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2  Thank SueV220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepwellManagement, Sleepwell Management Representative at The Rutland Hotel, responded to this reviewResponded 10 May 2013

Thank you for your review of The Rutland Hotel. We are sorry that you were disappointed in some aspects of your stay with us, and apologise that you were unable to dine in the hotel on the evening in question. We take great pride in our staff and the service that they provide, and have taken on board your feedback in order to continually improve our guests' experience. We hope to welcome you on your next visit to the Isle of Man.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2013

On the seafront a few minutes from the ferry terminal , which is a godsend when you've had a long journey.
The rooms were large , well furnished and spotlessly clean.
The meals were average but there was a choice each day. The staff went out of their way to be pleasant and helpful
On the downside the lift is minute and the corridors long and narrow

Room Tip: Have a seafront room , worth it for the view
  • Stayed: April 2013, travelled as a couple
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Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2013

Situated right on the prom overlooking Douglas Bay with a fantastic view we were lucky having a sea front room on the first floor room very comfortable and clean with modern furniture, bathroom with a large bath big enough for two and a powerful shower. Even a balcony off the bathroom but to gusty to try out.
Food is Carvery with at least a choice of three dishes and a good selection of veg, starter soup or salad bar and desert again a choice of three dishes. You are not going to starve at this hotel and the quality is very good.
Staff are friendly and efficient yes it can get a little hectic at times just like any Carvery.
We were on a coach party and only stayed for four days and found this hotel to be a real gem
have stayed at five star hotels with accomadation not as good as the Rutland

Room Tip: Rooms on the front have a good view eg112 Rooms at rear long walk Lift only holds three people
  • Stayed: April 2013, travelled as a couple
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Thank Retro107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SleepwellManagement, Sleepwell Management Representative at The Rutland Hotel, responded to this reviewResponded 23 April 2013

Thank you for your kind review of The Rutland Hotel. We are delighted that you enjoyed your stay with us, and particularly that you enjoyed the Carvery. Our staff work hard to provide excellent customer service, and your feedback has been passed on to our chefs and kitchen team. We hope to welcome you to the hotel again soon.

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Reviewed 3 April 2013

Although quite a walk from the ferry terminal high marks to the staff for letting us check in at 6am in the morning after taking the night ferry from Heysham; allowing us to have a sleep before setting out for a wedding at lunchtime. Spacious double room with good sized double bed and comfy sofa. Nice hot power shower. Helpful staff and good breakfast. Clean and well decorated rooms.

Room Tip: We had a back room on the 3rd floor (probably because we checked in at an unearthly hour and the hotel was fully booked) - very quiet with little ventilator noise - didnt hear any noise at all from other guests.
  • Stayed: March 2013, travelled with family
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1  Thank 761ChrisG761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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