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“What a great place to stay.” 5 of 5 bubbles
Review of Silvercraigs

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Silvercraigs
Ranked #11 of 27 Douglas B&B and Inns
Liverpool, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“What a great place to stay.”
5 of 5 bubbles Reviewed 14 August 2013

We stayed for 5nights at this hotel on the week commencing 05/08/2013.to say we were worried was to say the least.after reading the reviews on here.what a wonderful suprise,when we arrived we were met by stuart who offered us a complimentary drink a good way to start our holiday.we were then given our keys to our room.yes the furniture is dated but it has lots of life in it.the room was immaculate the bathroom was dated but again there was no problem with cleanliness.the breakfast was fab from cereals to full english.one of the only places ive stayed at that knows how to poach an egg.nothing is too much trouble for them.stuart diana mike and the whole staff are without doubt the most helpful and efficient hoteliers weve met in a long time.these bigger pricier hotels could learn a lot about customer service from them.so in short stay here if you want good service at a reasonable cost.you will enjoy your stay
We did and we cant wait to go back.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank twinklestarlacie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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193 reviews from our community

Traveller rating
    115
    54
    12
    3
    9
See reviews for
36
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Grimsby, United Kingdom
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 29 July 2013

myself Husband and friends travelled to Silvercraigs for 6 days holiday with Houghs coach travel. We were made to understand this was a hotel and were very disappointed to find it was
Only a B & B Guest house, Stuart was very nice and did try to put things right, He took on the task of providing evening meals, but it was obvious
he could not cope with this as the meals were not up to hotel standard, they could not even put a salad together, first salad all green with tomatoes and nothing else but they did bring some cheese, my second salad was 3 wafer thin packet ham no taste to it,
it was explained to Stuart that, coleslaw beetroot ,boiled eggs tuna or ham went with salads, so next night I received plate full of coleslaw beetroot boiled egg, cherry tomatoes, no green salad, and a sprinkle of tuna on top ,we are sure Stuart did his best , His cook should have known better, I think Stuart should just stay with his bed and breakfast, ,His breakfasts were very good I enjoyed them, but it would have been nice to have had a choice of fried or boiled eggs some mornings,, we paid Houghs coach travel good money for this holiday and did not get value for it, although the rooms were very small they were clean, towels were changed as and when needed, the staff were polite ,we did not like there memory foam mattress I seemed to sink into a hole, my own memory foam mattress doesn't do that, and the pillows were very soft, our room had no air condition. no fans, it was very humid and we could not even open a window, no smoke detectors in rooms, window looked out over filthy ally way, and not mobility friendly. would not stay there again,

Room Tip: choose a sea view, rooms are larger, you may have to pay extra for upgrade, you will have traffic n...
See more room tips
  • Stayed June 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Joan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 25 July 2013 via mobile

We stay here for 14 night for the iom TT, with me having lost my left leg (but use a prostectic ) I was not sure if it was right choose, but Stuart did more that he could to make our stay awesome, rooms are clean and tidy and if there is anything you need (just ask Stuart), breakfast is awesome and you could have as much or little as you would like.

I would seriously stay here again

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VitaNoval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 July 2013

My Husband and I have just visited Silvercraigs for the Southern 100 week 2013.Stuart and Diana made us most welcome. Stuart could not do enough to help us settle in etc even down to suggesting places to eat that afternoon.the premises matched exactly the description on the Isle of man site and his own adverts elsewhere.We were in room 17,right at the back of the building,the room was clean and tidy with an excellent en-suite with full sized shower included but no bath.linen and towels where excellent and clean and freshly pressed and bed had memory foam mattress which we found excellent.Breakfast was either continental or tradional british fried,cereals,tea,coffee,juices,toast,fruit,yogurt available also, the fried breakfast you could have as much or as little as you wanted served hot.Any little problem stuart wanted to know about so he could sort it out,the only minor problem we personally had was with wi-fi but stuart offered to move us to another room so we could connect. WE declined his kind offer and sat in the lounge to get our mail.
There is a third router to be fitted to the building soon to alievate this minor problem.On leaving early morning Satuaday Stuart organised sandwichs and yogurt to take with us as tea and coffee where already in the room..Stuat states on his adverts that furniture is not modern but what is provided is good solid useable furniture not cheap Ikea flat pack. we would highly recommend this hotel to anybody.there is also a lift to all floors..we would stay there again with out question.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank greyhairedmuchkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 June 2013

Very welcoming hotel. The room was ideal for the 3 of us with comfortable beds, room temperature just right, great shower and a good standard of bathroom facilities.

Breakfast choice was perfect for us with plenty of fruit, cereal, cooked and cold options to pick as much or as little as desired.

It was also demonstrated on more than one occasion that the owners are keen to please and are actively looking at how to improve and expand their offerings without compromising their current high standards. Just right for us and highly recommended. Steve, Ian & Neal

  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 June 2013

Another great holiday at the Silvercraigs Hotel for the 2013 tt. Stuart and Diana are excellent hosts, the staff always polite, great breakfast each morning, the room was very clean and the beds very comfortable .

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GeoffandJanice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
derbyshire
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 13 June 2013

We had a small problem when we first arrived but once Stuart knew about this within the hour all had been sorted out and neither myself or my husband had to do a thing, and the rest of our holiday met with no other problems Stuart and Diana and the staff were attentive without being intrusive, the beds comfortable and the breakfast excellent, we are going back to stay there for the Manx.

  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DerbyshireDewy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Silvercraigs

Property: Silvercraigs
Address: 27 Palace Terrace, Queens Promenade, Douglas IM2 4NF
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #11 of 27 B&Bs / Inns in Douglas
Price Range (Based on Average Rates): £
Number of rooms: 28
Official Description (provided by the hotel):
* PRIME LOCATION ON THE BEACH NEAR THE PALACE HOTEL * AMONG DOUGLAS PROMENADE BEST VALUE GUEST HOUSES/ B&Bs * LIFT, FREE WIFI, FREE STREET PARKING * MEMORY FOAM MATTRESSES * 100% GUEST SATISFACTION POLICY FROM ARRIVAL ... more   less 
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Also Known As:
Silvercraigs Hotel Douglas
Silvercraigs Isle Of Man/Douglas

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