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“Nice , Very Relaxing”
Review of Inglewood

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Inglewood
Ranked #2 of 27 Douglas B&B and Inns
Certificate of Excellence
Isle of Man, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Nice , Very Relaxing”
Reviewed 29 November 2011

Nice location, good food , fab service and reasonable value , will return at Christmas.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raymond-Blanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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280 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (87)
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English first
Abu Dhabi, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 November 2011

A great place to stay,very clean all u want and more

Thank u

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Face M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 October 2011

I've just returned from a weekend break on the Isle of Man. Of course, the Inglewood was my choice of hotel, based on many pleasurable visists in the past. Imagine my surprise, therefore, to see Madrona52024's review - I cannot believe that she stayed at the same place as the many great reviews here on Tripadvisor describe. It's certainly not my experience of a very comfortable hotel with Andy & Pip as first class hosts. My only regret is that I wasn't able to stay longer!!

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank IanM1200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 October 2011

This was the only bad place I stayed in 3 weeks of UK travel.

- Unpleasant dark cramped room with uncomfortable bed, owners reluctant to offer same-day move and wanted unreasonable sum for room change when discussed next day. -Owners know or care little about the island, very unhelpful, inaccurate, indifferently provided verbal information in a city with many unmarked streets and dark rainy nights. List of restaurants are not on a map, impossible to find if you are new to the city. Very uncaring to a solo traveler, not just to myself (female) but observed this also to a newly arrived (male) guest. Pip's brusque manner and introductory speech (delivered faster than a machine gun) shows she wants to get interactions over as quickly as possible and immediately retreats downstairs to private quarters.
-Every outlet in my room had been turned off, none of my camera or other equipment charged up, lost precious photo opportunities during this once in a lifetime visit to ancestral sites. Not even a gracious apology from owners, just a lecture on how they have to save money (that should not be the guest's concern), and don't I know that all outlets are the same in UK-- good grief, why are these people in the hospitality business, what a thing to say to someone who is from another country besides the UK?
-Their ad is misleading re: Wifi, a major reason why I chose this hotel-- in fact NONE in any of the bedrooms. Must use public front room, the coldest room in the building especially if work is needed to be done late. Two nights in a row the internet was down, had not been given prior instructions, Andy's casual explanation would have been helpful ahead of time.
-Owners live downstairs, but there is no phone from hotel area to reach them, you must ring a bell for them to come up for any and every question.
- Drain in shower clogged first and second nights, despite telling Andy early on Day 2. Did they expect me to go down 2 flights in my towel to ring the bell??
- My stay here put a damper on entire IOM experience, really regret I didn't move immediately. Would not recommend this place to anyone.

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Madrona52024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
inglewoodhotel, Owner at Inglewood, responded to this review, 30 October 2011
When we first read this review we thought it had been incorrectly posted against our guest house. Our customer service has never been questioned before in fact is probably the most praised area of our business so clearly we are very disappointed with the tone and style of this review.
Our main concern is why a guest who we worked very hard to help and support throughout her stay would post comments and issues that are simply inaccurate in what clearly looks like an attempt to damage our business and reputation. We attended to every question and enquiry she had as soon as we were asked.
Throughout this lady’s stay we worked tirelessly to help and give very clear directions and instructions in a very courteous and pleasant manner we will not comment on her manner and approach to us and fellow travelers as this would be unprofessional.
We feel the issues raised need to be addressed as we are 100% committed to our clients’ experience, however we cannot be held responsible for how that client interprets or uses our help, directions and advice. For example, we suggest the best route or way to get somewhere, draw the route on a map and the guest goes in the opposite direction then I don’t think we should shoulder the blame for a poor experience.
The client in question booked a single room and this was all confirmed before the client arrived. When asked if she could move to a larger room with a sea view we were prepared to do this at the standard charge for the alternative room. We provided what was booked and more, she declined to move when the additional cost was mentioned.
The plugs in the room like all UK/IOM plugs have an on/off switch if a guest plugs something in to charge and the charging light does not come on we would either expect the guest to press the switch or ask how to use the plug. There was no request for help on this matter just a rude and disgruntled verbal comment by a guest clearly frustrated that she didn’t switch the plug on. There was no lecture I simply explained that the plugs are standard UK fitments which have an on/off switch for safety reasons. She had successfully used the plug in the lounge on the first night of her stay so one would assume that she would be ok using the same fitment in the room. I would have clearly offered an apology if we had done anything wrong.
The room this lady was in is actually the room the hotel inspector stayed in earlier this year she rated it as very comfortable especially the bed and excellent shower. The shower was not blocked because I checked it as requested when I cleaned the rooms that day, it does not drain quickly but it certainly was not blocked.
Our website is not misleading it clearly states that wifi is available in the lounge and bar areas. The internet can be unavailable at times but this is often outside of our control e.g. the network not being available.
We don’t have phones in the rooms we don’t advertise that we do, most clients have mobile phones. Also we like to attend to guests requests face to face at reception as in most cases it’s often easier to help with enquiries using a map of the island, a restaurants sample menu or one of the many attractions leaflets etc.
Our guest house is 4 Star Silver Award winning and we take great pride in what we do, we appreciate you will never satisfy every client but it won’t stop us trying.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 October 2011

We had a wonderful weekend here.Agree with other reviewers about many stairs, it was fine for us because we are fit and well. We felt very welcomed by Andy & Pip. Breakfast was great. I am gluten free in diet because I have coeliac disease, and I was well cared for. The bread was from Tesco I believe. It is called Genius.
Our bedroom was quite superb, totally immaculate, and beautifully furnished, also lovely co-ordination in colour.We were in room 15 with a great seaview.
We would highly recommend you to stay there, and hopefully we will certainly return in the not too distant future. Andy & Pip were like family members and treated us like that too.

Room Tip: Room at the front with a seaview.
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FlynnChester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 October 2011

A great stay. Very friendly & welcoming. Beautiful room with sea view- a lot of stairs to climb though.-
Had wonderful few days in the Isle of Man and staying at Inglewood contributed to a great experience. The hotel is located some way along the promenade but with reliable bus service and of course the horse trams in season. The bus stop outside the hotel goes into town and then continues all the way the airport. Very handy for an early flight.
Many thanks to Pip, Andy and Lesley.

Room Tip: The rooms with a sea view are well worth the extra.
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buxton
Level Contributor
104 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 27 September 2011

Have just returned from 4 lovely days at this very hospitable guest house ideally situated for Douglas attractions with great ocean views. Our room right at the top was stunning and well worth the 75 stairs climb to it! Loved the squishy leather settee in the lounge area and the great views straight to the ocean, so nice to watch TV from a comfortable seat rather than lying on a bed. Beds were comfy, rarely do I find that the case in hotels. It was very quiet and no overhead footsteps!
Well appointed en suite with quality fittings and consumables.
At first sight breakfast was a little disappointing as the preceding reviews reflect otherwise. The help yourself selection being limited to rather mundane cereals and orange juice, the full English a little mediocre both in size and quality. Manx kippers were on offer. There was the option of ham and grated cheese with some fruit salad as a continental option which was nice. Andy however was very accommodating to my fruit and natural yogurt request, I was a little surprised that it wasnt readily available to all on the side table. The bread for toast was uninspiring.
Wifi was available in the attractive lounge which was useful to me.
It was a great stay, thank you to you both I have allready recommended you to friends. A definite 5 for the room and amenities but the breakfast didnt quite hit the mark.
We had no problems parking our car opposite.

Room Tip: Loved 22 at the top if you want a twin, well worth the extra money.
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wellwood_lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Inglewood

Property: Inglewood
Address: Queens Promenade, Douglas Isle of Man, Douglas IM2 4NF
Region: United Kingdom > Isle of Man > Douglas
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites
Hotel Style:
Ranked #2 of 27 B&Bs / Inns in Douglas
Price Range (Based on Average Rates): ££
Number of rooms: 16
Official Description (provided by the hotel):
The Inglewood is a four star gold and breakfast award winning guest house. It has been beautifully updated with modern contemporary rooms and facilities. The sixteen rooms are all en-suite and the bayview suites are spacious enjoying uninterrupted panoramic views of Douglas Bay. The inglewood is licensed for residents in the evening. Free wifi is available throughout. ... more   less 
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Also Known As:
Inglewood Hotel Douglas
Inglewood Isle Of Man/Douglas

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