We visited recently and I ordered the plaice and chips. The plaice was fresh and very nice but most of the chips were burnt and I did not eat them. When the waitress came to ask whether we were enjoying the food I pointed to the burnt offerings and she said she would tell the kitchen. Then ..... nothing!
When we were leaving I noticed that the bill did not reflect the fact that the chips were inedible and I said to the waitress "did you tell the chef about the burnt chips?". "Yes I did." Really, what can one say about the stupidity of this? I would have been happy with a few replacement chips, or a glass of wine on the house or a reduction on the bill - or even an apology. Why do restauranteurs annoy customers to the extent that we have to tell the world about it - as I am doing now.
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