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Whitley Bay Holiday Park - Park Resorts
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Reviews (1,125)
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676 - 681 of 1,125 reviews
Reviewed 5 August 2014

We booked our first family holiday with whitley bay park, it was where my husband grew up but mine and our 2 kids first trip to Newcastle. What I had expected from irish park sites was a basic van/park, what we got was the complete opposite. The cleaning staff were the first people we encountered, they helped us move beds around so our travel cot would fit (they had this done in seconds) there were above and beyond friendly and helpful. The next to encounter was rachel who was in the dining area with narky, the first thing you notice is the gleaming white smile and friendly chat outta Rachel, as the days went on my daughter loved being up dancing with her, playing games and just being around her in general. Rachel is such a bubbly person who loves her work and is full of entertainment. The next to meet was U-boy who was our nites entertainment doing a comedy piece and a few songs, he's a brilliant comedian and loves getting the audience involved, we were all in a hoop with laughter. Throughout our week we seen him as a team star a bingo helper and as a few of the sparky crew characters. Always smiling and interacting with the kids. Charlotte was our next meet-well my wee fella LOVED Charlotte, he was like her tail for the week and on her days off was looking all around for her, Charlotte is a lovely character loves dancing and been down on the floor with the kids. And then there was mikey, the always smiling mikey was lovely, loves his work and trys his best to make all the kids get involved and the mums and dads too. The team star crew make the resort, without them our holiday would nit have been half as much fun, between the games, activities, the big one is they entertain the kids if the mum's and dads wanna play bingo, the songs, dancing and overall kindness of them is just something you cannot buy. We will definitely be revisiting this park resorts. My kids are still singing the sparky song 2 months on. There is so much on site for young and old, the amusement arcade and 2p machines kept my husband and bro in laws busy. The heated pool and pool entertainment was also a perk. The bar staff were just lovely gemma and Kyle (better known as stretch) were above helpful and always up for a bitta banter and were always on hand with the key to the lift so we could get the buggy up and down. If your looking for a place that puts on entertainment every nite for all ages, a place to relax/ first family holiday/ a safe entertaining place to bring the kids this is your place. I could not recommended it enough. Thank you Rachel, Uboy, Charlotte, mikey, Kyle and gemma and all other staff for making our holiday one to remember we really have made memories which is what holidays are all about.
Christina

  • Stayed: June 2014
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1  Thank Christinatel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Whitley Bay Holiday Park - Park Resorts, responded to this reviewResponded 8 August 2014

Thank you so much for your review of Whitley Bay Holiday Park. It’s great to learn that we exceeded your initial expectations and that our accommodation team assisted you with your requirements upon your very arrival. Our accommodation team work tirelessly to ensure every unit is of the highest standard prior to a guest’s arrival and they wish to thank you for your kind words. It also great to read that the entertainment team once again receive some excellent feedback. It is reviews such as your which drive all of our team members to continue to create amazing memories for all of our future visitors. It certainly seems that you made full use of our on park facilities. There is so much for people of all ages to do on park and I am thrilled that both you and the family had a great stay with us. We hope that you choose us for your next holiday break and wish to thank you for the time it has taken to write your review.

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Reviewed 4 August 2014

We have just come back from whitley bay. I have got to say we have re-booked straight away for another visit. Found the entertainment team (dani,mikey,Rachel and sophie) we're superb. They worked so hard. They are without a doubt the best we have seen. The staff were all friendly and couldn't do enough for us. The walk to st Mary's lighthouse is a must and the scenery around it is breath taking. Look closely to see the seals on the rocks or in the sea. I can't wait to return.

  • Stayed: August 2014
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2  Thank Ghrasher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Whitley Bay Holiday Park - Park Resorts, responded to this reviewResponded 8 August 2014

Thank you for your review of Whitley Bay Holiday Park Peter. It’s fantastic to read that you have booked to holiday with us again because of a great holiday experience with us. We take great pride in the standard of entertainment that we provide and Danni and the team would like to thank you for your kind words. We pride ourselves in the service and standards in which we provide and it is brilliant to see that we were able to demonstrate our continued high customer service. We look forward to welcoming both you and the family back to Whitley Bay Holiday Park. Thank you again for your recommendations and the time it has taken to write your review.

Whitley Bay Holiday Park
0191 253 1216

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Reviewed 4 August 2014

We have just returned from our second holiday at Whitley bay caravan park, we have a 18 month old daughter and we also took our 9 year old niece and there was plenty to do despite the 2 age groups. The bar staff and entertainment staff couldn't do enough to help u and whenever u seen them around the sight they always had a smile on there face and time to say hello. If only we could choose the weather too it would have been a perfect hol but would definitely return :) xx

  • Stayed: August 2014
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Thank Macie-moos-mammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Whitley Bay Holiday Park - Park Resorts, responded to this reviewResponded 8 August 2014

Wow! Thank you for your feedback regarding your recent stay here at Whitley Bay Holiday Park. It is great to read that both you and the family enjoyed your holiday. All of our team members work tirelessly to ensure that every guests stay is a magical one and I am so pleased that we demonstrated our high levels of customer service during your stay enough for you to leave a glowing review. We do hope that you choose to holiday with us again and we wish to thank you for the time it has taken to write your review.

Whitley Bay Holiday Park
0191 253 1216

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Reviewed 3 August 2014

We have used park resorts for years now, still have another one booked with them this month at Cresswell, but personally we will never go back to the whitley bay one. Our Caravan was dirty, the playground area was the same, as was the bar area. The staff seem to have a lethargy thats unshakeable. We love the sandybay park, its in our view far superior in everyway, shame really as this is not a review I have made lightly. SO COME ON WHITLEY, pull your socks up your letting the whole team down.

Stayed: July 2014, travelled with family
4  Thank ozzieslot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Whitley Bay Holiday Park - Park Resorts, responded to this reviewResponded 8 August 2014

Thank you for your review post on Trip Advisor regarding your recent stay with us. We are disappointed to read that your stay with us did not meet your expectations. It always concerns us when a guest leaves less than satisfied with any aspect of their holiday and it is reviews such as yours which allows us to continually evaluate and improve the service in which we provide to all future guests. In order for me to investigate may I request that you contact our customer care team on 0191 253 1216 to discuss the matters in which you have raised further. Thank you again for the time it has taken to write your review.

Whitley Bay Holiday Park
0191 2531216

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Reviewed 3 August 2014

We arrived the first week of the summer holidays and, as previous reviews have said, there's no parking beside your caravan. (This wasn't mentioned on the website or when booking). We were informed by an owner occupier that we certainly couldn't park in front of his van to unload our car so had to make numerous trips backwards and forwards. Our silver plus caravan absolutely stank of smoke despite booking a non smoking one. This resulted in my eldest daughter who has asthma, having to go and stay with relatives after spending two nights in the caravan continually coughing. We complained but couldn't change caravans as the park was apparently full. After being told by the manager of housekeeping that they couldn't police every van for people smoking in them- which was not very helpful or sympathetic with us having three children, one with asthma, having to constantly breathe in someone's second hand smoke, a machine was put in our caravan to draw out all the oxygen and clear the air. This helped a bit, but obviously smoke seeps into duvets, pillows, sofas etc, so it was still not pleasant. We paid a lot of money for a silver plus caravan and should not have been allocated it in the first place if it was not what we paid for. The beds were very uncomfortable, you could feel every spring, but ok for children. The reception staff and pool staff were good, the housekeeping and bar staff could not have cared less and seemed overworked and tired. The nearby beaches are lovely, Tynemouth, and it's priory, Whitley bay and the lighthouse and culler coats bay which is great and safe for children. There is a fun pool, Waves, beside Whitley bay beach if you fancy a larger pool than on site. Whitley Bay has an ice rink and plenty of bars/restaurants. Further afield is Newcastle quayside, bridges and art galleries. Grey street is lovely and china town in the city centre is great. Fuji Yama restaurant is one of the best we've ever been to. North is Alnwick castle and gardens and armoury (Harry Potter castle). Alnmouth beach in Northumberland is beautiful as is Amble beach and marina. The holiday park itself was ok. Small and not too boisterous or loud. Restaurant/bar food was ok as was the entertainment. Could have been much cleaner but was fine. Apart from the smoke the caravan was fine and well equipped. A good base for exploring too. All in all it was good for a family holiday.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank helen b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park R, General Manager at Whitley Bay Holiday Park - Park Resorts, responded to this reviewResponded 8 August 2014

Thank you for your comments regarding your recent stay at Whitley Bay Holiday Park. It is disappointing to read that you were unhappy with your allocated accommodation. We do our utmost to relocate guests subject to availability and we apologise we could not do this for you during your stay. We inform all of our guests that smoking within our holiday homes is prohibited however there are a minority of guests who choose to ignore this rule and again please allow me to apologise that this caused you frustration during your stay. We cannot guarantee private parking at all of our accommodation units however there are designated parking areas across the site close to each holiday accommodation area. It is great to read that you took full advantage of visiting our local surroundings. We are truly blessed with our location and are very proud of what local attractions there are to offer our guests. I hope that you have not judged us too harshly in this instance and that you choose Whitley Bay as your next holiday destination. Thank you again for the time it has taken to write you review.

Whitley Bay Holiday Park
0191 253 1216

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