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The Lodge at Kauri Cliffs
Ranked #1 of 1 Hotels in Matauri Bay
Certificate of Excellence
Santa Fe, New Mexico
Level Contributor
40 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“best of the best”
Reviewed 24 February 2012

Kauri Cliffs is better than Kidnappers. The room is larger and better and the view is
super. The golf is more to my liking than Kidnappers and the Bay Of Islands is
wonderful to look out as you play 14-17. The food was excellent and the staff could
not be any better. My wife enjoyed all day in the spa, but she got to go on a kewi adventure
at Kidnappers which she loved. The pro and the golf staff were superb at both properties.
The culture is truly it's all about the guest.

Room Tip: they are all good
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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198 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Colton, New York
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 February 2012

My husband and I went here on our honeymoon. We really should have done better research. While the facilities are up to par for other resorts on this level, it is for a slightly more mature crowd of hard core golfers. It is not all that close to the activities in the Bay of Islands. It says it has two beaches, but you either have to arrange ahead of time for the resort to drive you down or take a golf cart and then hike down a rather steep hill. They also seem to have a very strong preference for you following their schedules. When we arrived after a long drive, we were given a long tour and then put in the common area with tea because our room wasn't ready yet. We were tired and just really didn't care about the golf or pro shop. When we mentioned that we were going on a horseback ride at four the next day the assistant manager got very insistent that we would miss the cocktail hour and group activities and that we had to tell him when we would be back because they would be holding dinner for us. This was a nice point until he said it several times in a way that definitely implied that we were inconveniencing him. The only thing that saved this trip was the dining manager,Shawn. He arranged for us to eat on our own schedule in our cottage when it was convenient for US. This wasn't even mentioned as an option on the tour. He also provided all sorts of local tips for the best places to visit.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Devon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robertson J, Owner at The Lodge at Kauri Cliffs, responded to this review, 23 February 2012
Dear Devon S

Thank you for your feedback following your stay at Kauri Cliffs.

I was disappointed to hear that the location of the lodge and the proximity of the on-property features such as our beaches were not as you imagined. Being a unique property with 6500 acres there is some ground to cover and our staff at the lodge are always available to assist with transfers to ensure easy access to any location.

While Kauri Cliffs does have a golf course that is ranked in the world’s top 100 courses we consider this to be a feature that works in well with the many other leisure activities that are available such as our spa, tennis courts and a working farm that combined, make staying at Kauri Cliffs a unique experience.

I would like to apologise if the discussions involving your dinner service seemed restrictive, in response to this we are able to accommodate almost any request be it dietary restrictions, late dining or room service. In this case having learned that you would be horse riding 45 minutes drive from the lodge (with this activity not expected to have you back at the lodge until later in the evening) we were trying to ascertain the best way to ensure that we could deliver the best possible dining experience to you. I regret that the questions asked to achieve this were perceived in the way that they were, I can assure you that this was not our aim.

I am pleased to hear that your experiences with our Food & Beverage Manager helped you enjoy the remainder of your stay at the lodge and I appreciate you taking the time to provide feedback on your stay.

Warm regards

Jay Robertson
Managing Director/Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 February 2012

If you aren't staying you are absolutely treated as being second rate.
Last time I played here we were treated warmly, had a great lunch up stairs and a tour of the cottages.
Now we are relegated to only having access to the pro shop and a little coffee room downstairs.. IM not well enough to finish the round so now I have 2 1/2 hours alone while my huband finishes. I think I'll wait in the car- at least I can listen to music to fill in the time

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorraine1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kerry M, Owner at The Lodge at Kauri Cliffs, responded to this review, 5 February 2012
Dear Lorraine 1956,

Thank you for taking the time to provide your feedback regarding your recent golf experience at Kauri Cliffs.

We take great pride in the high levels of service on offer at both at the lodge and our golf operations. Significant resources have been established to ensure the golfing experience both here at Kauri Cliffs, and at our sister property Cape Kidnappers, are the best possible.

We have never in any way implied that day golfers will have full access to the lodge facilities in the same way that our lodge guests do. However we do give this access when availability allows us to accept pre booked lunch or dinner reservations from day golfers. There are occasions when this is not possible due to the lodge being fully booked as it was during your visit. We do this to ensure a great experience for our in-house guests as well as our golf guests.

The facilities available to golfers at Kauri Cliffs are world-class and feature a ProShop with an adjacent, comfortable dining area offering a full food & beverage table service, as well as comfortable locker rooms.

Our General Manager was pleased to hear when he spoke to you towards the end of your day that you had been able to fully utilize these offerings and that you had found the ProShop staff helpful and attentive.

While I understand you were upset not to be able to access the lodge facilities. I am hopeful you can understand our policy of ensuring that every visitor to the property receives the best possible service. You have now exchanged business cards with our General Manager, going forward he would be delighted to confirm a dining reservation for you in the lodge the next time you play golf at Kauri Cliffs.

Yours sincerely

Jay Robertson
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
387 reviews
378 hotel reviews
common_n_hotel_reviews_1bd8 699 helpful votes
Reviewed 28 January 2012

Kauri cliffs is a beautiful place, best appreciated at hole 7 & 14, with incredible views of the bay & thr beaches.  Sadly, I left my heart in Matakauri.  Kauri cliffs is great for golfers, & even minus the golf course it has the best /most facilities of the 3 lodges (ie the spa is a beauty and the gym is the most well equipped), the suite with private porch and fireplace was the most spacious, but Matakauri has the most distinctive and contemporary design (though it is compact), Cape Kidnappers is a close 2nd in terms of design but had the best food of the 3, & Kauri Cliffs is best described as the grand dame.  

The view whether at the main lodge or my room were closer to the water vs Cape Kidnappers, but nothing like at Matakauri where one warm afternoon you'd see tropical like turquoise green water against emerald hills and wake up the next morning with the same exact mountains snowcapped.  I also missed the big fluffy down blankets that they had at CK and Matakauri. Was a bit cold in my room here.

Unlike Cape Kidnappers and Matakauri, there wasn't a tasting menu, something I really enjoyed at the other two lodges for the variety albeit smaller portions yet perfectly executed dishes, though the food at KC was very good too.  

Staff at all three lodges were charming.  

Of the 3 lodges, I did not rent a car at CK and just stayed on the property for the 3 nights there, a car (or driver) is a must for Matakauri, for KC drove myself up from Auckland in torrential rain but next time I'd just fly into the local airport.  I did enjoy a lovely walk into the Puketi Forest (with Adventure Puketi) but had just as much fun driving around the KC golf course in a golf cart coz the Matauri Bay scenery is quite impressive.  My only regret is that I should have extended my stay here by at least one more night!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anilegna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, Wellington, New Zealand
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 January 2012

We popped in for lunch at the Kauri Cliffs and they were fantastic. Prior booked table for lunch and they went out of there way to organize everything. If you want romance, good food and location...this is the place to be.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ian Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 January 2012

Kauri Cliffs is (just about) faultless! Right from our arrival everything was perfect. The staff are extremely knowledgeable and professional, efficient and friendly. Our deluxe suite (a complimentary upgrade from our booking) was luxurious. The food was fabulous, with a great NZ influence and wine offerings to match. The golf course is spectacular, the pro shop staff are very helpful and even the expansive practice facilities have a stunning view of the coastline! The spa is divine, also with an amazing outlook. The only (minor) flaw was the very limited range of TV stations, couldn't catch-up on the Australian test cricket!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank popjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 January 2012

Kauri Cliffs is off the beaten track but well worth the journey. We spent three nights here with our young children and could not fault the staff - it was a wonderful experience and once in a lifetime chance to see how the rich and famous live!
The rooms were more like a villa with 2 bedrooms and 2 bathrooms and beautiful views and decorated in an understated Hamptons style that was very relaxing. The space between other rooms made them feel very private and secluded. It was a bit of a walk from the restaurant back to the villa, and at night was pretty dark, but we enjoyed stretching our legs.
The staff in the restaurant were genuinely keen to make us feel welcome and spent time explaining the menu in detail to our children, including how each dish was made and whether they would like any changes made (budding Junior Masterchefs). The Somelier was excellent and recommended some of the best NZ red wines I have ever tasted. The food was beautiful and just hit the right note, not too over the top. I also loved the 'cocktail hour' before dinner.
Little touches like the 'free minibar' and the bottomless fresh cookie jar were a big hit with our family as were the golf carts. A walk to the big Kauri tree and down to Pink Beach is a must. The infinity pool was also a delightful place to spend the afternoon.
All in all, nothing seemed to much trouble for the staff and they bent over backwards to ensure that we all had a wonderful time. Whilst Kauri Cliffs is at the very high cost end of the market, especially for NZ, it really is a wonderful experience and worth it for a special occasion.

  • Stayed November 2011, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank RuthieRatesIt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lodge at Kauri Cliffs

Property: The Lodge at Kauri Cliffs
Address: Matauri Bay Rd, Matauri Bay, New Zealand
Region: New Zealand > North Island > Northland Region > Matauri Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Matauri Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Lodge at Kauri Cliffs 5*
Number of rooms: 22
Official Description (provided by the hotel):
In the far north of New Zealand lies an unspoiled peninsula. High cliffs and a few ranches on this welcoming island which won the hearts of Julian and Josie Robertson. After designing a magnificent 18-hole golf course, the couple created a splendid colonial residence with outlying cottages. Space is the real luxury, the suite an apartment, the bathroom a spa. The epitome of refinement in a distant corner of the world. ... more   less 
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Also Known As:
Kauri Cliffs Hotel Matauri Bay
Kauri Cliffs Hotel Kerikeri
Kauri Cliffs Kerikeri
The Lodge At Kauri Cliffs New Zealand/Matauri Bay

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