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“Beans or Tomatoes?....”
Review of Royal Pier Hotel

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Royal Pier Hotel
Ranked #11 of 29 Hotels in Sandown
London, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Beans or Tomatoes?....”
Reviewed 4 May 2011

Just got back from a long weekend at the Royal Pier Hotel in Sandown with my partner.

Firstly the hotel in is an excellent position, a 5-10 minute walk to the train station (for connections to Ryde & Shanklin etc) and opposite Sandown Pier on the beach front! We recieved an extremely friendly welcome from the receptionist and hotel manager.

We paid for a "partial sea-view room" but were pleased to discover that our room had a fantastic seaview looking onto the pier. The room was clean with a comfortable bed - the decor was a bit old-fashioned for our taste, but given the majority of the clientele seem to be pensioners or on tour groups I didnt really feel this was an issue. The only issue we had was there was no shower (only a bath, and yes it was an avacado suite)- a bit of a pain when you just want a quick wash and go, and the old fashioned television could do with an upgrade too, but it worked perfectly fine.

We stayed on b&b basis - The staff were run off their feet at breakfast and the dining room runs a very tight slot to get in, eat and leave. Found the service to be a little on the brusque side (not even a good morning greeting), but the staff seem to be on the go for most of the day and night so that possibly explains it. The major gripe at breakfast were the portion sizes - a 1/4 of a bowl of cereal, full english served on a side plate etc - I understand that portions have to be controlled, especially for tour groups who may be paying little, but I feel the portions need to be re-assessed, especially for singles/couples outwith the tour groups - however, we never left breakfast feeling hungry. We never had evening meal, but there seemed to be a good variety of dishes available.

There were 2 bars in the hotel, one opposite reception (which does not accept debit cards or allow drinks to be charged to the room....very unusual!) and one which was for evening entertainment which seemed to be exclusively filled with the tour groups, and they seemed to love the entertainment on offer - again very much geared to older clientele of the hotel.

Overall, we enjoyed our trip to the isle of wight and at the Royal Pier Hotel - we found the staff (especially manager) to be friendly, helpful and hospitable and hotel offered a good value break.

  • Stayed April 2011, travelled as a couple
    • Value
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Helpful?
3 Thank jinglis84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
June_OReilly, Manager at Royal Pier Hotel, responded to this review, 25 May 2011
Thank you for your review. In an ideal world, we would like to be able to modernise the whole Hotel to a similar standard. We accommodate a varied age group of clientel. Some request showers and some prefer a bath, so at the moment we can offer both. We have not updraded the televisions as we have to prioritise our refurbishment plans and we do not class them as a priority.

I have taken on board your comments about the Dining Room and will look for ways to improve on that. Unfortunately a large number of our guests do tend to be in hurry to get out on their coach trips but we must also remember the guests that are here to relax.
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Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • English first
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English first
eastmidlands
Level 5 Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 May 2011

Stayed here with my husband on our first coach trip.fab hotel excellent value for money.Great staff nothing too much trouble.good choice of breakfast and evening meal All served at the table.room comfy bed slept like a log,warm very clean.Good hot shower,clean towels.Singers on in the bar at night drinks prices good.If you were going to be picky the decor is a little dated but i am sure it will be changed as time goes by.The hotel is very well run with friendly staff and management .would recommend it.

  • Stayed May 2011, travelled as a couple
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Helpful?
3 Thank elsieEastmidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
June_OReilly, Manager at Royal Pier Hotel, responded to this review, 9 May 2011
Thank you for taking the time to write a review about our Hotel.

We do have an on-going programme of refurbishing but do like to keep the bar areas decor in accordance with the age of the buiding.

Hope to see you again.
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Warrington, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 April 2011

I have just come back from 4day break ,we were rather concerned about our choice after reading some of the reviews. happily all our worries were unfounded. we were met by a very friendly hotel manager on arrival and given our room key.On our way to our room we found it to be very clean and tidy in all areas. Our room was a little on the small side but perfectly clean well stocked with tea and coffee and a lovely view of the sea.the bed was very comfy too, if i had to be really picky it could do with a new shower in the near future but thats all and the bathroom itself was spotless.(And there was no smell of cabbage!!!)
The food we had on our stay was excellent, plenty of choice,good portions,very tasty and the vegetables were cooked perfectly. the waiting on staff were very friendly and efficient and were happy to cater for your needs at all time.
in the evenings the hotel put on top quality entertainment every night,which had other people from other hotels coming in because there's was'nt up to scratch. with a full house the bar staff served you quickly and were friendly.
All in all we had a great time at the royal pier hotel and can't wait to come back, there is so much to do on the island we were spoiled for choice.

  • Stayed April 2011, travelled as a couple
    • Value
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Helpful?
3 Thank happycamper190764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
June_OReilly, Manager at Royal Pier Hotel, responded to this review, 4 May 2011
Thank you for your review. It is very difficult when you read negative reports to know what to expect, but we are pleased you felt they were unfounded.

We are aware that the bathrooms need upgrading, but having just re-carpeted most of the bedrooms, it will be our next project.

I am very proud of the Staff here as they all work very hard to ensure the guests have an enjoyable stay, so I will pass on your comments to them. We also are aware that however hard we try, we cannot please everyone.
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dorset
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 April 2011

i must say i was very lucky i had a room over looking the sea and it was excellent. my mum had a back room which wasnt so good over looking the bins. but having said that the food was good, the staff very nice. yes it has green bathrooms as someone has said . so whot would thay rather have a white bath that was dirty, the green bath was spotless. the only thing i could think of to moan about is the chanderlies need a clean. but we all had a great time and would go back again.

Room Tip: ask for a front room
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  • Stayed April 2011
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank tazdogcoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
June_OReilly, Manager at Royal Pier Hotel, responded to this review, 3 May 2011
Thank you for taking the time to write a review. It is always difficult when alllocating the rooms to keep everyone happy but I am very pleased the rest of your stay was enjoyable. I completely agree with you, if the bathroom is not a modern white suite, as long as it is clean that is more important.

I will check the chandaliers and can only apologise about that. Hope to see you again.
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Sheffield, United Kingdom
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 April 2011

Had a most pleasant, enjoyable weekend break at the Royal Pier Hotel, Sandown. From entering the hotel the staff were most welcoming and couldn't do enough for you. The hotel was spotlessly clean and the rooms were also very clean and comfortable, with plenty of coffee and tea for refreshments. The dining room was very spacious, very clean and the meals were good home cooked food at its best, plentiful and varied. The concert room again was spacious with excellent choice of drinks and great entertainment. The bar staff again were very good and the service was excellent with a quick turn around.

Room Tip: Just relax and enjoy the stay
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  • Stayed March 2011, travelled as a couple
    • Value
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Helpful?
1 Thank ciscokid85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
June_OReilly, Manager at Royal Pier Hotel, responded to this review, 6 April 2011
Thank you very much for taking the time to write a review following your recent stay at our Hotel. It was very nice to hear that you were happy with everything and even though you had been transferred from another Hotel, you were not disappointed and enjoyed your stay.

I will pass your comments onto our staff as it is always nice to have some positive feedback in difficult times.
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Crawley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 March 2011

Stayed at this hotel thanfully for one night only. The hotel building from the exterior is welcoming and has period charm, however the inside of the building couldnt be more different. You honestly feel as though you have stepped back in time. The decor is tired and dated, the hotel smells of cabbage and the overall feel of the hotel seems much like that of a nursing home! We paid extra for a 'sea view', we ended up with half of a sea view as our what would have been once a lovely big Victorian room now has a partition wall making the room two. We were left with half a window to look out off!! The room had obviously been renovated (as the manager has mentioned in responses to other reviews) but all they have done is got a pot of magnolia paint and painted over all of the original peeling wallpaper. THIS IS NOT RENOVATION!!!!! I honestly can't believe the managers are happy with the renovation, it is awful and cheap! The Furniture is falling apart, the bed very small and squeeky, the headboard stained and dirty and the bath suite is avacado green and you either have a shower or bath, not the luxury of them both!! As for them saying every room has a colour tv, what they don't tell you is that the colour tv is one of the original colour tvs that were produced probably about 30 years ago!!!! The breakfast set up is odd to say the least, you are allocated a table which means all of the guests are confined in one small area of what is a very large dining space. My partner and I had the english breakfast and his comments were 'Is this a childs breakfast??!!' The portions are small and the food is basic and cheap. Overall i would never stay in this hotel again and would definately say it isnt a three star!!

  • Stayed March 2011, travelled as a couple
    • Value
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Helpful?
2 Thank sarahjane06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
June_OReilly, Manager at Royal Pier Hotel, responded to this review, 22 March 2011
Thank you for taking the time to comment..

The present owners took over this 65 bedroom Hotel four years ago and in that time have spent many thousands of pounds replacing the roof, installing new boilers, upgrading to comply with current Fire regulations, along with replacing reception and dining room furniture.

We have painted and carpeted many of the rooms this year and when funds allow we are upgrading. This will obviously take some time when many guests like yourselves take advantage of our 'web specials' only paying £23.00 per person per night. I am sure you will agree it is excellent value for money. All our colour televisions, although not modern flat screen, all work.

We would point out that we have lots of repeat business and rarely have complaints about the portion sizesof either our breakfasts or evening meals.

We are not and have never advertised as a 3 star hotel, so are at a loss to know where you got that information.
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staines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 March 2011

The hotel could do with a complete update and refurbishment BUT the hotel was clean, the staff were friendly and helpful and the food was good. We would go back.

  • Stayed March 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacquelinedac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royal Pier Hotel

Property: Royal Pier Hotel
Address: 10 Pier Street, Sandown PO36 8JP, England
Region: United Kingdom > England > Isle of Wight > Sandown
Amenities:
Bar / Lounge Swimming Pool
Hotel Style:
Ranked #11 of 29 Hotels in Sandown
Price Range (Based on Average Rates): £
Hotel Class:2 star — Royal Pier Hotel 2*
Number of rooms: 65
Official Description (provided by the hotel):
The Royal Pier Hotel, originally built by the Victorians for Princess Beatrice as her summer residence, is ideally positioned on the seafront offering views of one of the finest beaches on the Island and the Pier with its family amenities. Facilities include an indoor swimming pool and spa-pool, regular entertainment, choice of two bars and a light, spacious dining room overlooking the seafront. We pride ourselves on our friendly staff and offer value for money. ... more   less 
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Also Known As:
Royal Pier Sandown
Royal Pier Hotel Sandown, Isle Of Wight

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