Well, not having been here for 2 years I was expecting a horrid time based on some of the reviews, but I am pleased to report this could not of been further from the truth .since I was last here everything has improved . Whilst still not the Ritz , it offers a typical English seaside hotel experience, except here the service we received throughout all departments was exceptional .we stayed on a ladies weekend , so we had breakfast and evening meal, breakfast , superbly cooked and plentiful, the evening meal , not quite gourmet but certainly tasty and well presented. The table staff worked hard and managed a cheery smile , whilst pandering the needs of a few demanding people . Bar area , recently freshened up, service price and selection could not be faulted . Back areas attention to detail has improved, whilst we had a room on the 3 rd floor , it was clean warm and comfortable , sadly the jacuzzi was not working at the time but I'm sure it will be attended to, ( joke ) only thing really missing , but is typical of this aged property was a power shower , but the bathroom was clean and useable .tv in the room had the digital channels , we did have one issue in the room, but we notified the Manageress Sophie and it was dealt with immediately , we did not wait until leaving and then complain !
All in all , it is what it is , a very reasonably priced place to stay , with good staff and facilities .be warned , it is not 4 star nor pretends to be, but does try , certainly gives value for money and is improving ! Cheers all , see you next time , the Page Family
- Also Known As:
- The Carlton Hotel Sandown, Isle Of Wight