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“Shocking didnt even stay there”
Review of The Carlton Hotel

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The Carlton Hotel
Ranked #24 of 29 Hotels in Sandown
gosport
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Shocking didnt even stay there”
Reviewed 25 July 2013

Called to confirm a booking took me from 7.30pm until 10pm to get through the receptionist was really rude didn't even stay there and would not recommend this totally unprofessional hotel to my worst enemy.

Room Tip: Don't book in this hotel my other tip if your the manager of this hotel your receptionist needs...
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  • Stayed July 2013, travelled as a couple
    • Service
Helpful?
1 Thank cherry c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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348 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (165)
Date | Rating
  • English first
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English first
Neath, United Kingdom
1 review
Reviewed 21 July 2013

One week stay at the Carlton Hotel poor state on the shower, black on the floor lino on both sides.Brown and black mould on the shower base. Bad attitude of the Duty manager. The hotel needs upgrading badly. Date 13/7/2013. Brian Richards Neath South Wales.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Brentwood, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2013

Just returned from a delightful four night stay Service was first rate even though they were busy having coach party staying. Check in with Sophie was totally painless Helpful and attentive staff make this a hotel I will be returning to Excellent value for money Pete Aldous

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 13 July 2013

Hi all.
The wife and I stayed at this hotel from 05/07/2013 until 08/07/2013. On arrival we were greeted on our coach by a lovely young lady who clearly described the check in procedure and a free refreshment was provided even our luggage was brought in for us.We decided to upgrade to a room with balcony and sea view our room was No 109 on the first floor.This room was excellent extremely clean and with a very nice shower.The staff at this hotel were extremely pleasant polite and very friendly and helpful.It would have been nice to have a small table on the balcony to place your drinks on instead of having to stretch to the floor to pick them up all the time.Thats the good bit now for the bad news The food in the dining hall was amongst the worst we have ever been served the portions were so small one portion of fish was about 3"x2" less than a childs portion the food was,nt very well cooked or presented we had sweetcorn served one night with gravy. vegetables were almost raw I really could go on about the food enough to say,
many guests chose to eat at local cafes.To sum up the Carlton has everything going for it only to be let down badly by it,s terrible food please management do something about it before it,s too late,You have excellent front of house staff, sort out the chefs and cooks.By the way we were with Majestic tours many thanks to our driver John.

Room Tip: choose a room with a balcony it,s well worth the extra few pounds.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ian l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2013

Hotel is very shabby looking from outside and there are good and bad bits internally. Bedroom was ok but their idea of 'refurbished rooms' are just a lick of paint! Bathroom however was disgusting. Mouldy ceiling, dirty plugholes, very small shower you can hardly move in, very dated and horrible! The only good thing was there was hot water available. Can't fault the staff at the hotel as they are all very nice. The food was quite good but the entertainment was ok if you like bingo and cabaret style singers which I don't! We went with Majestic Coaches and to be honest I wouldn't go back again. It took 8 hours to get there which was horrendous! So out of 4 days booked 2 days were travelling so only 2 actual days to enjoy the Isle. Lovely view from our room on the first floor but again pretty shabby balcony. Overall fairly disappointing to be honest! Like a lot of hotels, serious money needs to be spent to improve it but I fear they have not got it! Will not be going back that's for sure.

Room Tip: We were on the first floor and the view was lovely to wake up to and relax on the balcony.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa130467
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 5 July 2013

We stayed in the Carlton for 3 nights, on a cheap long weekend break , booked thru' travel style. They provided us with the free ferry ticket, for our car, but everything in the hotel, is geared towards the endless coach parties. No sympathy forthcoming from reception, about their lack of parking facilities- keep feeding that meter ! That is, if your lucky enough to find a space....The hotel is all a bit tired looking. Dated furnishings and even the small portable t.v in the room ,is from the 80's. 3 channels on a good night ! Meal times in the restaurant , are all a bit of a rush, with the coach parties being served first , and a small glass of orange juice is considered a 'starter' . On the plus side : it's got an amazing beach front location ,with golden sands and a pier. Great if you've got the weather- ideal place to stay, if you are looking for a cheap weekend away, and not too bothered about your accommodation.....

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulamoz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2013

Just spent 4 days here and had a fantastic stay. Had an attic room overlooking the sea. What a fantastic view you get from this hotel. The room was a bit small but your only there to sleep and we had no problems with the water pressure as stated with other reviews. All the staff are very friendly and nothing is too much. Overall the stay was very relaxing and we are looking forward to booking another stay.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iandaviesportsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Carlton Hotel

Property: The Carlton Hotel
Address: Esplanade, Sandown PO36 8LA, England
Region: United Kingdom > England > Isle of Wight > Sandown
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
#10 On the Beach Hotel in Sandown
Number of rooms: 12
Also Known As:
The Carlton Hotel Sandown, Isle Of Wight

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