Greeted at the hotel by the manager and tea and coffee provided, which was most welcome after quite a long trip. This was a lovely little touch. The staff at this hotel were friendly and went through the details that made the stay easier: what time dinner was, where to find your room etc. Also our bags were taken up to our room for us whilst we enjoyed the beverages. When I entered my room the first thing I found was human faeces on the bedspread! Not the best welcome when you have been travelling for hours and just want to lie down and relax for a bit! I complained and the offending bedspread was soon replaced with a freshly laundered one. The carpet in the room was dirty, the shower leaked and there was a long cobweb hanging on the door of the wardrobe. Also the room was really small and I had to clean the kettle because it was covered in black fingerprints!
The breakfast and lunch at the hotel was nice and tasty and the service at the hotel was excellent. I am vegetarian and they catered well with some great food including nut roast, veg parcels with a gorgeous creamy sauce and lasagne. The hotel foyer and entertainment rooms were great and clean too. The entertainment was good and varied, except for the bingo which was soul destroying (only my personal taste as it went on and on and on and on through a really loud speaker). The trips were organised very well from the hotel and the people that worked there were friendly.
It was really the cleanliness that let it down for me. Pooh on a bedspread is just not acceptable and proved to me that the room was not cleaned properly from one guest to the next.
Hotel in a great, central location and is a fantastic little hotel in itself. I think staying here is pot luck as to the room you get.
- Also Known As:
- The Carlton Hotel Sandown, Isle Of Wight