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“some very unfair reviews here in my opinion..”
Review of Malvern Hotel

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Malvern Hotel
Ranked #29 of 31 Sandown B&B and Inns
Reviewed 15 April 2014

just returned from The Malvern after a long weekend. We were a little worried by the reviews but we always take things with a pinch of salt anyway...
The Hotel - ok so it's not my cup of tea decor wise...so what! it's their home/business and they can decorate it how they like... our room was clean and the bed was comfy...all you need really.
The breakfast and dinner room and all communal areas were clean although it is a bit dated...again...who cares? I have stayed in the Hilton before and can honestly say it was cleaner at the Malvern!
The Food - dinners were hot and filling, more than adequate. Its not a restaurant, youre paying a good cheap price for meals...youre not going to get fillet steak. I had a chicken salad one day which was delicious and HUGE! Breakfast was great...lots of choice. we also had a packed lunch for £3...bargain! fruit, sandwich, drink, cake, choc bar and crisps. The bar is VERY cheap...they dont try to rip you off as I find in most hotels :)
The staff - We found the staff very friendly and helpful as well as the lady owner...didnt see/speak to her husband so cant comment on him.

we were more than happy with everything particularly as it is so cheap...

  • Stayed: April 2014, travelled as a couple
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8  Thank aslkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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50 - 56 of 109 reviews

Reviewed 25 March 2014

more fresh food staff hardly around in daytime staff fast at taking pots away at mealtimes having to use cuterly for more than 1 course not hygenic no wifi nice room you get what you pay for not good on entertaiment

Room Tip: 2 on groud floor
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  • Stayed: March 2014, travelled as a couple
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3  Thank neilsmedley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

A have just returned from was supposed to be a nice little break between Christmas and new year, but really disgusted and shocked my upsetting experience while at the Malvern Hotel in Sandown, I.O.W. It started ok, after checking in and going to your room to find twin beds instead of a double no problem just pull them together, there was black mould behind the bed down to the floor, in the morning there was condensation on the windows which were double glazed but aren't any more.

I suppose the only good thing about the place was the bar, It was very cheap a Gin & Tonic £2.00 the bottle of Bud £1.50 as an example, but cluttered far to many ornaments all over the place, too many pictures, carpets worn and very old furniture, there are china nick knacks everywhere, every piece of furniture in the room was different, nothing matched & it looked like it had all come from charity shops, also plastic /silk flowers that are covered in dust - why???.
The Malvern is in need of a good clear-out there's loads of ornaments that are just catching dust. Clearing these would make the place look so much nicer. Overall the hotel is desperately in need of a compete overall, it is tired, very dated & in need of a deep clean from top to bottom.

In the dinning room when did anybody serve just one knife & fork for starters and main course and staff taking food to tables wore green nail varnish (which could chip and contaminate food).

In a more serious issue was the fact that a high number of guests over the few days tripped on a slopping floor, (it was an accident waiting to happen) and on the last day it happened. resulting in one female guest going though a glass door and need of urgent medical attention!! But all the staff just froze, no one knew what to do first. eventually an Ambulance was called. (Almost for certain the door was not fitted with the legal requirement of Toughened Glass/safety Glass BS56206) that should be in all "Critical Locations" (i.e. glass doors and windows lower than 800mm from floor level).
Under RIDDOR the reporting of injuries, Dangerous occurrences Regulations they have report this to HSE within 3 days.

  • Stayed: December 2013, travelled as a couple
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5  Thank Cricketman_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2014

Just had a 3 day New Years break at Malvern hotel, while we knew the hotel was tired, our ground floor room was very clean with a comfortable bed... The shower was a bit pathetic . The staff were very nice. The food was terrible, we were asked what choice of dinner we wanted in the morning and I think they went to a local supermarket and raided the freezer cabinets, as we had frozen potatoes, frozen mixed veg 3 nights New Year's Eve gala meal was a choice of salad ,cottage pie ( from the freezer) or a piece of chicken with frozen veg.... And jam rolly-poly for sweet. Must say at this point breakfast was ok, a choice of toast and cereal, orange juice and full English, which was lovely.
Entertainment was ok on 30th and 31st dec, but newyears day was none existent . Would not reccommend ...

  • Stayed: December 2013, travelled with friends
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3  Thank Sandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2013

My sister and her husband having just spent a few days at the Malvern Hotel Sandown I.O.W.were shocked and disgusted by the following: Room 12 mould behind the bed down to the floor,inadequate warm bedding,very old furniture not fit for use,1 knife & fork for starter and main course,Staff taking food to tables wore Green Nail varnish(which could chip and contaminate food) Chipped and badly worn unhygienic table mats.
More serious issue was the fact that a high number of guests tripped on a sloping floor,resulting in one female guest going through a glass door and in need of urgent medical attention! Almost for certain door was not fitted with the legal requirement of Toughened Glass/Safety glass BS56206 that should be in all `Critical Locations' (ie glass doors and windows lower than800mm from floor level).
They have comlplained to the coach company who use this hotel and to I.O.W.Enviromental Agency today 31.12.13 and awaiting a reply.
This Hotel (of sorts) is not fit for purpose.

Room Tip: Not Applicable
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  • Stayed: December 2013, travelled as a couple
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2  Thank Jacqueline S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

I was shocked to hear what an upsetting experience my parents had at The Malvern Hotel. They went on a coach trip and are both in their late 70's. The place was very clean, albeit dated and very cluttered with ornaments,etc, the food basic but fine. The drinks were cheap. On day 2, they went to leave their room, but the yale lock had dropped and locked and they were trapped. They tried for half an hour to fiddle with the lock, which they believe had been put on upside down, but they were unable to get out. They did start to panic a little, then realised there was a fire escape which took them down an external staircase. They both left the room and told the owner what had happened. Instead of apologising and checking they were ok, he went to look and then promptly came back very angry, shouted and told my parents off as he could not get into the room and told them that one of them should have stayed in the room and now he had to get a locksmith out! No apology for the anxiety that this had caused or any acknowledgement that they had been locked in their room due to a dodgy lock that had been incorrectly fitted! Lucky for him there hadn't been a fire and they couldn't escape! My Mum was really upset and explained they had both tried everything to get out and ok, maybe one of them could have stayed in the room, but after half an hour, I can absolutely understand their relief at finding a way out! As if it wasn't enough that he had shouted at them about that, he then proceeded to be really angry again in front of everyone in the restaurant later that night, saying that they had cost him £120 for a locksmith etc. etc. How rude and arrogant, taking no ownership for his part in it all. My Mum and Dad are far too gentle, old school and dignified to make a fuss. My Mum tried to stand up for themselves, but this man was really nasty and they felt intimidated and humiliated. Even the coach driver who was having dinner with them when he came in, said there had been similar complaints about this man. They said the coach driver was lovely, but if it were my coach company I would not allow the owner to speak to my guests like that and would be very clear about what I would expect in terms of customer service if I were to continue putting business his way.. I definitely would have stood up for my customers and not simply accepted the way that man spoke to my parents. I feel very strongly that my parents had this stress, through no fault of their own. If you want to risk being humiliated by someone who is clearly very arrogant, impatient, with no regard for customers, then stay at the Malvern Hotel IOW....however, if you value your dignity and would prefer a nice, relaxed stay, with hotel owners who value you and your custom....then don't.

Stayed: September 2013, travelled as a couple
3  Thank siddy71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013

If you are looking for a a good clean hotel ,nice staff ,a comfortable very clean bed with top of the range pillows ,a home cooked meal with very high standards ,and choice ,give this hotel a try ,alright the decor perhaps needs sorting out but the food and bed are more important to me than the decoration .it was with just go holidays last weekend that we found ourselves in the Malvern Hotel ,a cheap and cheerful break ,we did get our moneys worth at this hotel I must say we had a lovely break thanks to the Malvern ,we have had a lot worse service in many other hotels ,so give them a try

  • Stayed: November 2013, travelled as a couple
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2  Thank EB1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malvern Hotel

Address: 18-20 Leed Street, Sandown PO36 8JG, England
Region: United Kingdom > England > Isle of Wight > Sandown
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #29 of 31 B&Bs / Inns in Sandown
Price Range: £28 - £50 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Malvern Hotel 2*
Number of rooms: 30
Reservation Options:
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Also Known As:
Malvern Hotel Sandown, Isle Of Wight

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