We arrived anticipating an exceptional hotel as The Trouville has won a tripadviser award.Our first impression was that I thought we had came to the wrong hotel as the outside of hotel looked in need of some restoration and the inside especially stairs and stairways are in desperate need of redecorating with peeling walls and threadbare carpets.We were given a room on the forth floor and once on the floor you then have 5 steps down and then another 5 steps up and with heavy suitcases it was something of a challenge! once inside our room we were dissapointed as it had a unpleasant smell and was in dire need of redecorating.We were then allocated another room which was much better and had a great seaview but a very dated bathroom.
The food was very good but the bad point about the dining experience was that the tables are too close tgether meaning you have to ask the next table to kindly move down but the next table were anything but kindly and we had to walk out and complain and the managment found us another table.Why they could not have put us there in the first place heaven knows, as it would have stopped some unpleasantness. from the other table.
The good points of the Trouville were ,The staff were on the whole lovely both in reception and dining,The second room we had was very clean, if in need of a new bathroom.We had a lovely seaview and the food was good.
The bad points were the first room was not nice,The place needs a refurbishment as too many threadbare carpets and paint peeling.The dining room chairs are too close together resulting in a very uncomfortable mealtime.The price of the drinks are high,so take plenty of cash and the hotel caters for mostly coach trips so the place is usually 95% full of pensioners and the entertainment reflects this fact.!
- Official Description (provided by the hotel):
- Situated centrally on Sandown’s seafront, the three star Trouville Hotel is the ideal location for an Isle of Wight Break. Opposite the golden beach and with panoramic views over the sweep of Sandown and Shanklin Bay, the hotel offers the comfort and care for a well deserved break. The hotel’s 88 well appointed rooms, most with sea view, provide the facilities expected by today’s well travelled guest. ... more less
- Reservation Options:
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- Also Known As:
- Trouville Hotel Sandown, Isle Of Wight