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“This was an average hotel”
Review of Trouville Hotel

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Trouville Hotel
Ranked #4 of 29 Hotels in Sandown
Certificate of Excellence
Level 5 Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“This was an average hotel”
Reviewed 21 September 2013 via mobile

Would not visit again . Evening meals hit and miss. No Internet but claimed to have free wifi
Lift took 4 people at a time -very slow !
Staff friendly and helpful
Good location
Didn't quite make it I am afraid.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eileenharper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trhotel, Manager at Trouville Hotel, responded to this review, 7 October 2013
I was really disappointed to read your recent review. I'm sorry you felt the evening meals were 'hit and miss' - this is very surprising. We do have free wifi which is available on the ground floor only, perhaps you were trying to access this from your bedroom. We're sorry that you will not be returning but appreciate your honest feedback.
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417 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Any
English first
rushden
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 20 September 2013

Went with Northants Ladies bowling club. Hotel very clean and modern. Food superb with lots of choice. All twin rooms overlooking beach and sea. We had a double and a single in room 403. Only fault I could say is that there is only 1 small lift that takes 4 people so a wait or walking up stairs if you are fit. Entertainment quite good. Best English hotel I have every stayed in. Osbourne House certainly worth a visit whilst you are in the Isle of Wight.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bellaRushden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trhotel, Manager at Trouville Hotel, responded to this review, 7 October 2013
Thank you for taking the time to review the Trouville Hotel following your stay with the Northamptonshire Ladies Bowls Club. We are really pleased that you enjoyed the week, especially the choice and standard of food!! I agree - Osborne House is definitely worth a visit! We hope that next time you are bowling on the Isle of Wight you will return to the Trouville.
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Epsom, United Kingdom
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 September 2013 via mobile

Stayed for four nights at this excellent hotel right on the seafront at Sandown. Rooms very clean and good superb food ! Excellent location right on the beach front. Staff very friendly - I would recommend this hotel highly.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trhotel, Manager at Trouville Hotel, responded to this review, 18 September 2013
Thank you very much for your second review of the Trouville Hotel! We're so pleased you enjoyed your return visit and we hope to see you many more times!
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Basingstoke
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 August 2013

We stayed here over the August Bank Holiday weekend as part of a Bowling Club group of around 50 people. The only negative comments are that the outside of the hotel looks a little tired and the proximity of the beach means that it gets quite noisy at night with young people frolicking on the beach and promenade just under the bedroom window (which had to be open because of the heat and lack of air conditioning.

Our deal included breakfast and evening meal, both of which were always well-cooked, hot and with a good range of menu options.

The room had clearly been freshened up fairly recently - the decor, while not being ultra modern was quite new and attractive. In an older hotel like this I was expecting dark wood and woodchip wallpaper!! Public areas were comfortable and large enough for the number of guests.

Staff and service were always efficient and friendly. Jemma in particular deserves a mention. She was our waitress for the whole weekend and was very helpful and friendly without being over-familiar.

Overall, we found the hotel met all our needs and expectations and I would certainly stay there again as a family should we return to the island.

Room Tip: Although the back of the hotel is quieter during the night, the view is very unattractive. Rooms fu...
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank katybull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trhotel, Manager at Trouville Hotel, responded to this review, 31 August 2013
Thank you very much for your recent review. We are delighted to hear that you would return to the Trouville Hotel with your family - we would love to accommodate you all! We're sorry that you felt the outside of the hotel looked tired, but pleased that you were impressed with the bedroom decor. I will pass your comments on to Jemma and the rest of the staff and we look forward to seeing you and your family at the Trouville Hotel in the near future.
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Glasgow, United Kingdom
Level 5 Contributor
81 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 21 August 2013

We stayed here at the beginning of August and it was boiling in the room. We opened the window as soon as we arrived, and it faced directly on to the sea, but nothing seemed to cool the room down much. We were only staying two days, but if it had been longer we would have been looking for a different hotel with aircon.

On the positive side though, the rooms were clean and pleasant. The bathroom was equally fine. The bar was not too noisy, there was a separate lounge for the caberet. The breakfast was good but not great.

The hotel is directly on the beach so is a good location for family holidays.

The car parking is a few streets away from the hotel. It is locked and so seems safe enough, but isn't too handy. Even using the lift there are stairs to get to some of the rooms, so if you are elderly you need to check just which rooms you are getting.

The staff were friendly and helpful.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trhotel, Manager at Trouville Hotel, responded to this review, 28 August 2013
Thank you for your review following your recent stay at the Trouville Hotel. I'm sorry that you found the room to be too hot whilst you were staying with us - you were fortunate enough to have very hot weather whilst you were on the Isle of Wight. We're glad you found the rooms to be clean and you appreciated the location of the hotel. With regards to stairs to the rooms, there are only 6 out of 82 bedrooms that require guests to use stairs so we only use this if really necessary. Thank you again for taking the time to review the Trouville Hotel.
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Barnsley
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 August 2013

We are regular visitors to Sandown but have never stayed at the Trouville before. We found the hotel to be excellent value for money - there were three couples and our elderly father. We all had sea view rooms and had booked bed, breakfast and evening meal. We are so glad we booked the evening meal as we found the food excellent - my father thought probably the best he had had in a hotel.

On arrival at the hotel we had a small problem with my father's room but it was sorted in a matter of seconds by the excellent reception staff.

The only downside was the parking issue. We had brought three cars with us and believed we would be able to park in the hotel's secure park but when we arrived we were informed it was full (on a first come, first served basis). Debbie said she would do her best to get us spaces the following day and was able to secure two spaces for us the next day. We were able to pay to park the other car at the front of the hotel. However, this certainly did not spoil what was an excellent stay on the lovely Isle of Wight and we will certainly be returning to the Trouville Hotel later in the year with my father as this hotel had everything needed for a relaxing holiday with good accommodation and excellent food. Well done Debbie and team.

  • Stayed July 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank PatriciaBarnsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trhotel, Manager at Trouville Hotel, responded to this review, 28 August 2013
You have written such a lovely review about the Trouville Hotel - thank you very much. We are so pleased that you and your family enjoyed their first stay at the Trouville. We are sorry that there weren't any complimentary parking spaces available in our car park, but pleased that some became available on the second day. We look forward to seeing you again on your return visit later on this year - lots of special offers available on our website! Thank you again for your wonderful comments.
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Lincoln, UK
Level 4 Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 7 August 2013

This hotel is situated directly on the beach, you couldn't wish for a better location, it was lovely going to sleep with the sound of the sea waves. All the staff in the hotel were very friendly and helpful especially Jemma who served us at breakfast and a lady who greeted us on arrival at reception(sorry didn't get her name). The room itself was very dated but very clean, the beds were very comfortable and we had a good nights sleep. I would stay here again without a doubt.

Room Tip: Definitely opt for a sea view room.
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZoeLincoln_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trhotel, Manager at Trouville Hotel, responded to this review, 15 August 2013
Thank you very much for a lovely review, it's great to read that you have no hesitation about returning to the Trouville. Jemma will be delighted to see her name mentioned on Tripadvisor so I will let her know! Thanks again for your review and hopefully we will see you again soon!
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Additional Information about Trouville Hotel

Property: Trouville Hotel
Address: 10-16 Esplanade, Sandown PO36 8LB, England
Region: United Kingdom > England > Isle of Wight > Sandown
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Sandown
#4 Romantic Hotel in Sandown
#8 Family Hotel in Sandown
Price Range (Based on Average Rates): £
Hotel Class:3 star — Trouville Hotel 3*
Number of rooms: 88
Official Description (provided by the hotel):
Situated centrally on Sandown’s seafront, the three star Trouville Hotel is the ideal location for an Isle of Wight Break. Opposite the golden beach and with panoramic views over the sweep of Sandown and Shanklin Bay, the hotel offers the comfort and care for a well deserved break. The hotel’s 88 well appointed rooms, most with sea view, provide the facilities expected by today’s well travelled guest. ... more   less 
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Also Known As:
Trouville Hotel Sandown, Isle Of Wight

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