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“Great Stay”
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Very good
7 reviews
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Overview
Chalet -
2 Bedrooms, 1 Bathroom, Sleeps 6
Sandown, Isle of Wight, England

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
kevin m
oxfordshire
1 review
“TERRIBLE”
Reviewed 6 November 2017 for a stay in October 2017

couldnt get into the key lock on arrival, got very wet trying. Had to wash knives and forks, there wasnt enough teaspoons unless you count plastic spoons. The water was a dribble into the bath and the shower was far to hot, to top it all we were asked to clean the tiny place before we left, strip beds in order for them to get it ready for next guests.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Nov 2017
Hi Kevin,

I am very sorry that you did not enjoy your stay at 28 Sandown Bay Holiday Centre.
I have taken note of the things that you have to say in your message and would like to reply to a few things so that other guests can be reassured of my wish to make their stay as comfortable and enjoyable as possible.
It was very unfortunate that the weather was so bad on your arrival to the chalet and that you were struggling to use the key safe at the same time, but I have now inserted in the 'pre arrival' letter sent out to all my guests, that if they are unable to use a key safe then to please contact me and I will gladly give them instructions on how to use it.
I am new to holiday renting and I did not realise that this would be an issue. I am very sorry if this did not get your holiday off to a good start.
With regards to the teaspoons and the shower/bath. I shall take another look in the chalet to check on these things.
I have used the shower myself, and also have had other guests who have used the chalet, booking through my website, and so far I have had no complaints up to now, but I do take your comments seriously and will have this issue checked out as soon as possible.
Lastly, I do not expect guests to clean the chalets themselves. I pay a cleaner to come in and do the cleaning after you have left your accommodation. The only reason you are asked to strip the beds is so that the cleaner will know which beds have been used during your stay, and therefore know which bed linen to clean. The only thing you would need to do is to wash up your cutlery and plates, as you would do so at home, and put things away in the cupboards when you leave.


Kind regards,
Trudi
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Reviewed 9 October 2017 for a stay in September 2017
1
person found this review helpful

Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
30 Oct 2017
Thank you so much for your great review. I am so glad that you enjoyed your stay and that you had a great time on the island!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
elainecK9...
Camberley, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect pet- friendly accommodation.”
Reviewed 8 September 2017 for a stay in September 2017

The location is perfect for bringing a dog on holiday, lovely walks and a super safe beach.The owner has thought of everything, books, dvds, games, tea,coffee and sugar.Along with a whole host of other things that we would normally have to buy when self-catering.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Sep 2017
Thank you Elaine. I am so glad that you enjoyed your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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