We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“All Inclusive Rip Off” 4 of 5 bubbles
Review of Bay Broadway Park Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Bay Broadway Park Hotel
Ranked #1 of 31 Hotels in Sandown
Oxford, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“All Inclusive Rip Off”
4 of 5 bubbles Reviewed 9 March 2012

Whilst we had a splendid weekend with Shearings once again, in another of their faded glory hotels, we do feel quite cheated over their All Inclusive drinks policy. When we booked we paid £20 per head extra for the all inclusive package which advertised a free bar from 7.30 -10.30pm. In the week preceding the trip we received a letter saying that this had changed and that they now offered a much better idea of giving all inclusive clients 4 free drinks per day to be taken at any time during the day. I called was reassured that this was not a cheat nor cost cutting excercise but had been done in response to customer feedback, and how good was it that the drinks could also be tea and coffee, which actually is available in the rooms.
The next problem came with what the drinks tokens could be used to buy, only drinks from the optics which, certainly in the case of the gin, was much watered down, or one type of lager, one type of beer. Soft drinks were also included from the pump, but a pint of coke or lemondade cost two tokens!! Indeen what a rip off the coke etc was, should we have bought it would have been £3.20 per pint dearer that the spirits. If you wanted to drink cider etc that was not included. We found this very limiting. The weekend was as usual excellent value for money, but avoid the all inclusive drinks package it was not worth it.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank mags0703_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claredavies83, General Manager at Bay Broadway Park Hotel, responded to this review, 20 March 2012
Sorry to hear that you were disappointed with you inclusive package we have recieved both positive and negative responses from the changes put in place by shearings. The breaks are still very good value for money and provide more flexibility to our guests during their stay. We are constantly reviewing our packages in order to give the best possible service and value for money. We have taken on board your comments - the Gordons gin is not watered down and we are currently looking into the soft drink sizes. If you had been on one of the breaks before you would definately have appreciated the shorter queuing times at the bar and the more relaxed experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

709 reviews from our community

Traveller rating
    228
    316
    121
    25
    19
See reviews for
78
405
31
2
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (275)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Ashford, United Kingdom
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 5 March 2012

A 5 day coach holiday was based here and very good it was, rooms clean and tidy with kettle and hot drink facilities and TV, food very good (breakfast and evening meal) staff very frieindly and efficient, and grounds to stroll in

Room Tip: We had room 241 in the add on part, rooms A1 lifts available to all floors but a little walk from th...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank greenaspect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claredavies83, General Manager at Bay Broadway Park Hotel, responded to this review, 20 March 2012
Glad you enjoyed your stay. Why not visit us again in the summer when you can appreciate the grounds at their best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 March 2012

We really enjoyed our trip to the Isle of Wight. The hotel is about half a mile downhill to the prom and therefore, the same back but uphill. That didn't suit a lot of people, eg. elderly/overwieght who presumably sat about for 2 days looking for things to critisise. We stayed in room 235 with a view of the woods. The room was warm, comfortable with tea and coffee-making facilities. The hot water was very hot as the signs warned; better that then tepid. The TV was ancient and still in analogue mode - but who goes to IOW to watch telly? Having said that, the TV in the main lounge was a big wall-mounted flat screen with a very good picture - we even watched the Carling Cup Final (on SKY) before our evening meal.
There was plenty of choice at breakfast regarding cereals and juices, followed by a full English, with toast and jams. There was a vegetarian option, which we enjoyed. The evening meals were varied in order to cater for differing tastes. We particularly enjoyed the red pepper and goat's cheese one night and the salad another night.
The meals were all served promptly by an army of waiters with an assigned section. We were very impressed by our waiter, Ryan, who was thoroughly pleasant and professional. All the staff that we met from the receptionists to the bar staff to the bedroom staff were friendly and polite.

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank sonia m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claredavies83, General Manager at Bay Broadway Park Hotel, responded to this review, 20 March 2012
Thank you for your review, I shall pass on your comments to the staff and especially Ryan. Look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
funchal
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 2 March 2012

would like to say had great time, staff very freindly and polite, nothing to much trouble. rooms very clean, food good did a 4 day break with national travel 24- 27 feb 2012.. left my camera and phoned hotel returned it right away, recived it 2 march. cant thank staff enough. stayed in other bay hotels but this one far out ranks the others. jean whitehead

Room Tip: we stayed in the annex room 442 and liked it very much
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jeanalec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claredavies83, General Manager at Bay Broadway Park Hotel, responded to this review, 20 March 2012
Glad to hear that you enjoyed your stay and that you received your camera in good time ! Do come back and visit us again !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burnley
Level Contributor
138 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 bubbles Reviewed 2 March 2012

Another trip with Shearings and it is well organized, find it hard to think anyone could better them.First i have to say what an excellent driver we had called Paul he lived on the island and really loved the area, if you get him you are in for a treat.Knows his stuff, with out going over the top and puts it over well.The hotel no problems, like with them all just needs a little bit more of tender loving care.Food ok but a bit tight on the portions of soup. (bit extra would not hurt looks a measly portion in the dish)Entertainment, well it was Saturday night that did it for us two singers and a dance troop absolutely superb girls.Worked their socks off well done,the girls were new to singing but did really well.There is just one area i would say could be improved and that is the quality of staff behind the bar.Tend to have a lot of overseas workers and their customer skills are some what lacking at times, needs to be improved.Over all we would visit again with Shearings, nice island and surrounding area.Just to finish employee of the month must go to Paul, made our visit special. Cheers.

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank PhillipKBurnley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claredavies83, General Manager at Bay Broadway Park Hotel, responded to this review, 20 March 2012
Thank you for your review, I am glad that you enjoyed your stay and that Paul made you feel so welcome, I shall pass on your comments to him. The entertainment on the Saturday night is a new act for us and they have received excellent feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster,UK
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 27 February 2012

We recently had a five day break with Shearings staying at this hotel.
Agree with others that the room was in need of decorating but apart from that and the dodgy shower attachment we had a lovely time
The room was clean and warm, nice fresh towels and very pleasant staff
The food was lovely, could do with being hotter but otherwise, no problems
Value for money really couldn't be beaten !!
Thanks to all concerned

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sah841773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claredavies83, General Manager at Bay Broadway Park Hotel, responded to this review, 20 March 2012
Thank you for your review, I am glad that you enjoyed the good value during your stay at this hotel, all the Bay Hotels offer value for money many in some wonderful locations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 27 February 2012

20th till 24 th Feb 2012.
Sherrings kept us waiting an hour in the freezing cold in Leigh.
Journey down from stretton with Paul our driver was brill.
Hotel is tired and we had a smell in the bathroom which the staff did there best to cure.
We booked this break for a free bar from 7.30pm to10.30pm.in good faith.the info came through the week before saying this.Then 6 days before we left Sherrings changed this to 4 drinks and a poxy half glass of wine at dinner.The evening meal was only 1 hour and the staff were pushed to serve you.Although they did brill an extra half houir woud make all the difference.Never the less we enjoyed the island and the staff were brill.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank chippyManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
claredavies83, General Manager at Bay Broadway Park Hotel, responded to this review, 20 March 2012
Thank you for your review, the content of your holiday was changed by Shearings. This was the result of asking guests to complete a questionaire and reacting on the feedback that they received. Instead of having the free bar for 3 hours, it was changed to a free glass of wine with dinner and 4 bar vouchers per person per day, which enables guests to have a drink during the day if they so wish and the vouchers enables those to have tea/coffee/latte etc. If they request it (this was not available in the previous package) this gives more flexibility and choice to our guests. We have had very positive comments regarding the changes. We have changed the meal times having recieved comments regarding the service in the dining room. I am glad the staff looked after you so well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Sandown
0.6 mi away
The Wight
The Wight
#6 of 31 in Sandown
4.5 of 5 bubbles 693 reviews
0.1 mi away
Melville Hall Hotel
Melville Hall Hotel
#2 of 31 in Sandown
4.0 of 5 bubbles 1,176 reviews
4.6 mi away
The Royal Hotel
The Royal Hotel
#1 of 9 in Ventnor
4.5 of 5 bubbles 757 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Luccombe Manor Country House Hotel
0.3 mi away
Trouville Hotel
Trouville Hotel
#3 of 31 in Sandown
4.5 of 5 bubbles 391 reviews
2.1 mi away
Luccombe Hall Hotel
Luccombe Hall Hotel
#5 of 54 in Shanklin
4.0 of 5 bubbles 788 reviews
Show Prices
Show Prices
Show Prices

Been to Bay Broadway Park Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bay Broadway Park Hotel

Property: Bay Broadway Park Hotel
Address: Melville Street, Sandown PO36 9DJ, England
Phone Number:
Region: United Kingdom > England > Isle of Wight > Sandown
Amenities:
Bar / Lounge Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Sandown
#6 Romantic Hotel in Sandown
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bay Broadway Park Hotel 3*
Number of rooms: 104
Official Description (provided by the hotel):
The Bay Broadway park is a former Victorian mansion house, once home to a wealthy entrepreneur. Today this handsome hotel retains many of its original features and is set within four acres of picturesque grounds. The gardens are home to a variety of wildlife including rare Isle of Wight Red Squirrels, foxes and badgers. This is the perfect setting to get away and relax and you are always assured of a warm welcome. The hotel has three comfortable lounges and a recently refurbished ballroom in which to enjoy the regular evening entertainment. The leisure facilities include an outdoor swimming pool (open from May to September) and a snooker room and there is also parking within the grounds. Whilst here you are sure to enjoy the tranquillity of the setting but it is just a 15 minute walk to the town centre and seafront where there is plenty to see and do.Please note all prices quoted for Bay Broadway Park Hotel include free ferry to and from the Isle of Wight. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Odigeo, Hotels.com and Agoda so you can book your Bay Broadway Park Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bay Broadway Park Hotel Sandown, Isle Of Wight

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing