I just spent the weekend at this hotel with my wife and friends. We were so looking forward to it as this was our first experience of a Spa break. The rooms are disappointing, very tired and in need of updating. When I checked on our Spa appointments, which were booked some weeks before, we were told that we only had 50% of what we booked. After complaining we were eventually offered alternative dates, but there was not the availability of additional treatments that we wanted to book. Guests wandered around the hotel in bath robes, which portrayed a unprofessional layout.
All in all, we were very disappointed, and will not be returning to this hotel. The weekend was not cheap, if we had not of travelled so far, we would have requested a refund and not stayed.
- Official Description (provided by the hotel):
- Melville Hall Hotel is located a few minutes stroll from the beautiful sandy beach of Sandown Bay, almost opposite Los Altos Park. With a wide range of facilities including Utopia SPA, you are guaranteed the relaxing break you deserve. ... more less
- Reservation Options:
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- Also Known As:
- Melville Hall Sandown
- Hotel Melville Hall
- Melville Hall Hotel Sandown, Isle Of Wight